Transportation Security Officer

Allison E. Hines

**** **** ******* ** *********, NC 28269 **************@*****.***, ***************@*****.*** 704-***-****

Qualifications Summary

Highly personable Professional in Assuring Customer Safety with over seven years of knowledge on how to collect, evaluate, and disseminate information and assess strengths, weaknesses, and needs of serviced population in order to establish agenda goals, objectives and procedures. Excellent organizational and communication skills contribute to high levels of efficiency and productivity. Proven track record in resolving complex customer issues and implementing workable solutions. A strong sense of urgency ensures customer satisfaction and improved customer retention levels.

Skill in establishing and maintaining effective working relationships using tact and diplomacy in interacting with individuals/families and program representatives.

Demonstrated ability to gain personal trust and provide exceptional follow-up, leading to increased repeat and referral business.

Attends Homeland Security conferences, workshops, and meetings on how to properly assure that all screening operations are conducted in accordance with all applicable requirements to provide the maximum amount of assurance to the public, the TSA, air carriers, and airport community that screening activities are carried out in an effective and economical manner, and are consistent with current regulations and standards

Proficient with Photoshop, Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft Publisher Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).

Professional Experience

Department of Homeland Security – Charlotte NC

Transportation Security Officer (08/2007 to 06/2013)

Accomplishments: Active Member of the Advisory Council, Role Model of Excellence, Scored Top Percentage Nationwide in Annual Employee Knowledge Testing, Field Training Officer

Interprets guidelines available; policies, regulations, standards and policies; standard operating procedures; security directives; training bulletins; and quality assurance directives. Adapts guidelines to a wide variety of unique and complex situations. Due to the broad scope of responsibilities covered by the position, coupled with the unique aspects of the changing environment involved, these guidelines must be understood and clearly communicated to support application to the problems routinely encountered at Charlotte- Douglass International Airport.

LEADERSHIP: Chosen to serve as Training Officer of new team members based on exemplary performance. Monitor, direct, and rotate duties of screening personnel to ensure established goals and priorities are met. Gain compliance, teamwork, and cooperation. Maintain an open line of communication between Supervisors and Transportation Security Officers. Make responsible decisions regarding prohibited and hazardous items.

SECURITY SCREENING: Perform thorough screening of individuals and baggage at extremely busy checkpoint. Detect unusual behavior in passengers and perform additional screening based on Standard Operating Procedures. Identify dangerous and prohibited items. Operate, calibrate, and perform alarm resolution on screening equipment including the X-Ray Machine, Explosive Threat Detection, Explosive Detection System, Walk Through Metal Detector, and Hand Held Metal Detector.

CUSTOMER SERVICE / COMMUNICATION: Inform passengers of the rules and regulations to help them through the screening process quickly and less stressfully. Confidently interact with agitated passengers with a calm and professional voice. Treat each passenger with respect, and help them with their individual needs. Maintain communication with stakeholders and passengers. Provide professional wheelchair assistance to all passengers in need; ensure all passengers are delivered to their wanted destinations satisfactorily and safely. Capable of distinguish the differences between a valid boarding pass and a passenger itinerary, also capable of identifying validities of different identifications

MULTI-TASKING: Concurrently perform task at hand while maintaining acute domain awareness. Adapt and respond to continuous changes in the Standard Operating Procedures and to the diverse needs of the passengers. Worked between Charlotte Douglass and spoke airport at the same time thus obtaining certifications in screening of passengers and their accessible property as well as screening of their checked baggage.

Interim Health Care – Asheville, NC

Home Health Aide (02/2005 to 07/2007)

Assists the client in assisting with activities of daily living by providing any of the Comfort Keepers approved personal care activities including, but not limited to: bathing, dressing, toileting (including adult briefs), grooming, oral hygiene, ambulation, bathing, and feeding. Provides for a clean, safe, and healthy environment for clients and family member which,included light housekeeping tasks including laundering of client’s garments and linens and changing the bed.

Assists in meeting nutritional needs by providing meal planning, meal preparation, grocery shopping, dishes, and kitchen clean-up.

Observes and reports any changes in the client’s mental, physical, or emotional condition or home situation to immediate supervisor in a timely manner.

Establishes and maintains effective communication and a professional relationship with clients, family members, and co-workers.

Participates in in-service and continuing education programs, staff meetings, and client conferences as requested by immediate supervisor.

Completed required documentation of services delivered and submits to office in a timely manner according to policy.

Maintains confidentiality regarding client information.

Performs other pertinent care functions as assigned, demonstrated and supervised by the registered professional. Understand and follow safety and infection policies and procedures.

Overview of Professional Experience/ Skills

Committed, conscientious DUAL-FUNCTION Transportation Security Officer dedicated to a career with the Transportation Security Administration. Commended for keen ATTENTION TO DETAILS and exceptional OBSERVATION SKILLS at a checkpoint that averages 10,000 national and international passengers a day.

Reputation for DECISIVENESS, FLEXIBILITY, HONESTY, and the ability to stay CALM AND FOCUSED in stressful situations. Well developed COMMUNICATION and INTERPERSONAL SKILLS from over 8 years experience in a fast-paced CUSTOMER SERVICE environment.

Education

Independence High 2002

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