Administrative Assistant Customer Service
Resume:
Sabrina Kroeger
Logan, UT *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Operations Manager
Sierra - Riverton, UT
June 2022 to Present
• Day to day operations, scheduling, payroll, training, receiving merchandise, tagging and flowing to the floor, cash register, open and close of store, implementing SOP protocol, customer service, sales, hiring team members, leading my teams to reach personal and professional goals, reading, dissecting and planning per monthly Profit and loss
Regional Manager
Platinum Dental Care - Logan, UT
February 2017 to Present
Building strong teams, Implementing structure and setting goals to provide opportunities of growth, establishing strong relationships with providers, Providing leadership and guidance to office, supporting company policies and holding teams accountable, providing support to providers and team, foreseeing office build outs adding operatories, acquiring equipment and supplies needed, maintaining region allotted budget, reading, dissecting and planning per profit and loss or monthly budget, provider office tours, adding providers to locations and building strong schedules Examples of growth within locations and region:
• 6 operatories - 15 operatories
• 1 general - 2 generals, 3 specialists
• 1 hygienist - 2 hygienist
• production/collection 2017= 65,000 - 2022= 155,000
• Retention for region 2 - 4 locations hold on average at 80% (one of the top of 5 regions)
• Providers average daily production 2017= 1900 - 2022=4000 plus Front Office Manager
Cache Valley Smiles - Logan, UT
Present
Greeting patients, answering phones, scheduling, making financial arrangements, taking payments, recall for hygiene and treatment, insurance verification, claim submission, Insurance resubmission requests, some assisting for Dr.
Office Manager/Administrative Assistant
Community Nursing Services - Brigham City, UT
March 2003 to July 2016
Community Nursing Services is home health and hospice office that I managed from open to close Monday through Friday. Had a variety of tasks and duties to be completed every day to make sure that the office ran efficiently. Also made visits to patients homes as a certified nursing assistant to ensure safety with ADL's, IADL's, personal cares, safety with transfers and light house keeping Education
John Muir High School
Medical Term, Drug Dosages
Bridgerland Applied Technology Center
Skills
• Office Manager, proficient in MS word, outlook and excel, payroll entry, clincal scheduling, budgets and reporting, keeping within guidelines and regs, holding and running meeting, annual evaluations, attention to details, great organization, able to multi task, great people skills and a team player (10+ years)
• Customer Service, communicates well, works well with others (10+ years)
• Insurance Verification
• Home Care
• Medical Office Experience
• Vital Signs
• Hospice Care
• Medical Records
• Medical Scheduling
• Medical Billing
• Patient Care
Additional Information
Self motivated, outgoing, efficent, organized, eager to learn, experience in medical field, familiar with Medicare and Medicaid guidelines, with billing and some coding. Scheduling and payroll, answering calls, returning calls, being the main office contact, monthly budgets and reports. Filing and computer entry.
Contact this candidate