Christine Utz

Executive Manager Experienced in HR Procedures & Policies

White Plains, NY 10606

adwwma@r.postjobfree.com

+1-914-***-****

Retail management, inventory control, visual presentation, merchandising, policy and procedure oriented, seasoned operations manager.

Authorized to work in the US for any employer

Work Experience

Assistant Facility Manager

Safeguard Self Storage - Elmsford, NY

October 2016 to Present

• Assist new and existing customers with their leases, payments, overdue payments, insurance and other issues with their profiles.

• Invoice follow up to customers.

• Follow up with corporate directives on a timely basis along with District Manager follow ups.

• Required to fulfill review goals and auto pay set up at time of lease.

• Maintain building and property for company standards.

• Complete Daily, Weekly and Monthly checklists.

• Achieve standards for monthly Store Visits and quarterly Property Performance Review visits.

• Achieve monthly sales and occupancy goals.

• Monitor Management Summary report daily.

• Work with vendors on site with follow up to corporate. Assistant Store Manager

HARROWS PATIO FURNITURE - Hartsdale, NY

September 2014 to December 2015

• Restructured the existing Operations System, improving procedures which resulted in superior productivity and sales

• Lead sales team in increasing store revenue $200,000.00 by training, role playing and leading by example

• Partnered with customers to design and create their outdoor living space to their personal specifications and needs

• Responsible for opening and closing the store, monitoring inventory, ensuring policy and procedures are upheld to company standards, along with executing visual presentation throughout the selling floor

• This location closed in December 2015.

Associate Manager

ULTA SALON, COSMETICS & FRAGRANCES - Port Chester, NY March 2014 to June 2014

• Promoted and modeled legendary service, responsible for creating a culture of hospitality in the store and salon

• Comprehend, manage and execute the GEM (Guest Experience Manager) Program in accordance with company standards

• Established clear goals and objectives to focus the team on achieving superior results

• Provided coaching, training and feedback to improve associate's performance on a daily basis

• Communicated corporate directives

• Managed sales floor and drove retail and salon sales by addressing guest concerns, coaching associates and maintaining loss prevention guidelines

• Supervised the management of the POS system, approve all cash wrap management, cash auditing and salon tip reporting, executed opening/closing operational procedures and banking

• Promoted company sales and loyalty programs to meet/exceed goals in support of company initiatives and brand standards

• Analyzed tracking of NPS (Net Producer Sales) and guest comments to reinforce desired behavior, acted upon opportunities for improvement

Associate Store Manager/Assistant Store Manager

DRESS BARN - Thornwood, NY

April 2007 to March 2012

• Partner with the store manager in operating a high-volume combo store. Responsible for financial procedures, maintaining loss prevention standards, visual presentation and any operational directives from the company on a daily basis

• Accountable for achieving charge and sales goals along with training and developing new and seasoned sales associates

• Drive additional sales by creating new and different outreach events within our business area. Strive to develop new customer clientele while providing excellent customer service to our existing customers First Assistant Store Manager

ANNIE SEZ - Mount Kisco, NY

December 2002 to July 2006

• Manage the daily operation of a large retail store of 2.4 million dollars and handle budgetary responsibilities, inventory control, merchandising and customer service

• Supervise a staff of sales associates and set daily sales figures based on comparative sales reports and prompt them to reach or exceed goals. Plan, organize and promote motivational contests. Interview applicants for sales positions, hire, train and schedule staff

• Establish and coach sales associates to provide superior customer service, dealing tactfully and effectively with difficult customers. Establish loss prevention procedures to reduce shrinkage of merchandise

Assistant Manager/Store Manager

Dress Barn - Eastchester, NY

January 1998 to July 2002

Operations, visual presentation, train hire and development of sales team, opening credit cards, driving / knowing the business and taking ownership /responsibility, financial procedures, inventory control, providing THE best customer service is provided at all times. Customer Care Supervisor/Service Desk Associate

Marshalls - Hartsdale, NY

August 1992 to December 1997

Customer Care Supervisor responsible for training all new associates and management for the front end register lines, the service desk (customer service and returns) and the layaway department. Assistant Store Manager

Sizes Unlimited /Avenue - White Plains, NY

March 1990 to June 1992

• Increased staff effectiveness and technical competency through training and supervision

• Assessed staff performance based on productivity and adherence to company policy standards

• Planned strategies for profit attainment and achievement of operational goals

• Prepared payroll, handled cash and deposits and supervised colleagues during hectic seasonal periods Education

Certificate in Microsoft Office Technology Program Westchester Community College - Valhalla, NY

2016 to 2016

Certificate in Computer Essentials

Westchester Community College - Valhalla, NY

1998

Skills

• Retail Management, inventory control, visual presentation, operations (10+ years)

• Providing exceptional customer service (10+ years)

• Training & Development (10+ years)

• Hr Policies & Procedures (10+ years)

• Auditing

• Learning Technology

• Merchandising

Links

https://www.linkedin.com/in/christineutz

Additional Information

KNOWLEDGE & SKILLS:

Operational procedures, goal setting, P&L, Business Strategies, Visual Presentations, Leadership, Coaching, Training & Development, Observation Feedback, Audit Preparations, Inventory Control, Loss Prevention policies and procedures, E-Learning, Payroll (experience in Kronos with Ulta Cosmetics & Fragrances ) Scheduling, Record Keeping, Superior Customer Service

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