Administrative Officer Customer Service
Resume:
To whom it may concern
When I learned of your vacancy, I felt compelled to submit my CV for your review. With years of
experience in organizational management and administration, as well as my expertise in overseeing
HR and accounting operations, I feel confident that I would significantly benefit your organization in
this role.
From overseeing day-to-day operations and directing process improvements to forging solid
relationships and propelling staff development, my background has consistently been characterized
by my steadfast dedication to managing fiscal responsibility and achieving organizational objectives.
My proven ability to strategically define and meet goals, along with my communication and time
management capabilities, position me ready to excel in this position.
Consider the following highlights of my qualifications:
• Successfully analyzing budgets, schedules, staffing / resource requirements, and life cycle
• tasks to comprehensively manage all facets of implementation and execution.
• Overseeing HR responsibilities—including staff recruitment / hiring / dismissal, employee
• coaching and training and timekeeping systems to enhance efficiency and productivity.
• Developing solid, trusting relationships with staff, peers, and management teams.
• Utilizing superior presentation, interpersonal, and presentation skills to optimize
• organizational performance.
With my record of success in operations, HR, and process management and administration, coupled
with my team leadership skills and my tireless enthusiasm and dedication, I will certainly surpass
your expectations as your next Administrator. I look forward to discussing the position in further
detail.
Thank you for your consideration.
Sincerely,
Amri van der Merwe.
CAREER HISTORY
CB Security 10/2022 – 2/2023
Position Held – Debtors/Creditors clerk
Duties
• Keep records of payments.
• Identify which accounts are overdue.
• Contact companies or people owing money and
report back to management.
• Reconcile purchase orders to invoices.
• Ensure invoices are accurately captured daily.
• Load payments on the online banking system.
• Ensure that the banking details on supplier
invoices match that of the creditor being paid.
• Respond to all queries relating to payments.
• Load new debtors/creditors on the online banking
system.
• Monitor and validate all invoices.
• Maintain the accounts receivable systems to ensure
complete and accurate records of all funds.
University of the North-West 3/2022 – 9/2022
Protection services
Position Held – Administrative officer
AMRI VD MERWE
Duties
• Issue of Parking tickets.
• Administration of fine system according to internal
policies.
+27-74-463-**** • Control the administration of files to ensure that all
files are handled and cared for according to the
***************@*****.*** prescribed regulations.
• Execute record management.
Single - One dependent
Mr Price Home 2007 - 2021
Position Held - Manager
id nr - 801-***-**** 082 Duties
• Recruiting, training, supervising, and appraising
English Afrikaans • staff
• Managing budgets
Code – 10 Own transport • Maintaining statistical and financial records
• Dealing with customer queries and complaints
• Overseeing pricing and stock control
• Maximising profitability and setting/meeting sales
• targets, including motivating staff to do so
• Ensuring compliance with health and safety
• legislation
• Preparing promotional materials and displays
• Liaising with the head office.
EDUCATION & TRAINING Jacks Paint 2006 - 2007
Position Held - Cashier
Duties
Mr Price Group Academy • Handle cash, credit or check transactions with
• RDP People, Value & Communication • customers
• Account Management with Co Partners • Issue change, receipts, refunds, or tickets
• POS Administration • Redeem stamps and coupons
• Count money in cash drawers at the beginning and
Grade 12 / Matriculation • end of shifts to ensure that amounts are correct
• Subjects Passed: and
o Afrikaans • that there is adequate change
o English • Resolve customer complaints, guide them and
o Biology • provide relevant information
o Maths
o Science Mr Price - (Clearwater Mall) 2004 - 2005
o Accounting Position Held - Admin Manager
Duties
Microsoft Office Suite • Supporting Employee Relations and People
• Word • administrative tasks as determined by the
• Excel • department’s strategic priorities.
• Powerpoint • Provide adhoc assistance to ensure efficiency and
• workflows within the departments.
• Analyse and draft reports where required.
PRACTICUM EXPERIENCE • General office management.
• Coordinate team meetings and activities.
● Identify complex problems and review related Mr Price Home 2003 - 2004
information to develop and evaluate options and Position Held - Cashier
implement solutions. Duties
• Operating point of sale
● Leadership
• Merchandising sales floor
● Teamwork
• Maintaining visual standards
● Management • Admin and housekeeping
SKILLS & ATTRIBUTES CHARACTER REFERENCES
● Adaptability CB Security
● Negotiation • Jesse Naude
● Conflict Resolution o +27-67-637-****
● Decision-making
● Empathy University of North-West
● Customer Service • Suzanne Pretorius
● Decision Making o +27-82-787-****
● Management
● Leadership Skills Mr Price Stores
● Organization • Su-Ann van Niekerk
• Lorna Keyser
Contact this candidate