Customer Service, Administrative Skills
Resume:
Karen Alfaro Bonilla
****************@*****.***
OBJECTIVE Looking to improve professional skills such as teamwork, financial responsibility, and customer service utilizing my intrinsic respect, collaborative attitude, and honesty. EDUCATION
Helen Bernstein High
August 2017 - November 2019
GPA/ 4.0
Hawthorne High
November 2019- June 2021
Graduated with honors.
El Camino College
August 2021- Present
GPA/ 3.3
ACHIEVEMENTS
Perfect attendance: 2017-2019
Student of the month October 2019
Employee of the month October 2020
Honor Roll: 2017-2021
EXPERIENCE AND EXTRACURRICULAR ACTIVITIES
Peer Mentor Club
Helen Bernstein High, Los Angeles, CA
September 2018 - November 2019
Developed computer and social skills through building positive relationships. Gained experience with non-English speakers and guided my high school peers to research, prepare, and plan for college as the vast majority were first generation students.
Sales Associate
Kohls, Redondo Beach, CA
November 2020- August 2021
Meet and exceed customer service experience. Assisting customers complete purchases either in store or over the phone. Locate items, and join rewards programs. Complete each transaction in a quick and efficient manner, watching out for loss prevention through leakage and theft. Setting up merchandise on the sales floors. Implementing all visual merchandising standards to generate a pleasant experience for customers. Flexibility working in all the departments in the store when there's an employee shortage.
Shift Manager
McDonald's, Manhattan Beach, CA
January 2022- November 2022
Lead shifts every week, making sure customers get a fast, accurate, and friendly experience every visit. Responsible for food safety, internal communication, inventory management, and quality food production. Balance registers, trained new staff and track cash (Shortages, sales, and DT Times). Responsible for opening and closing the store. Managing employee breaks and shift changes, position crew members to deliver and exceed the company standards. Sales Coordinator
Yves Saint Laurent, Beverly Hills, CA
July 2022- Present
Manage the repair department. Contribute to the success of the boutique by ensuring customer satisfaction and engagement. Stay informed of individual daily, weekly and monthly goals. Assisted the sales team throughout the selling ceremony following the principles of the brilliant basics. Assisted vm moves, maintained cashwrap/registers well organized and ensured that the product is properly stored to company standards. Manage clients’ personal information. Balance registers. Other duties as assigned by management.
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