Administrative Assistant Bank Teller

Carolina L. Gutierrez

617-***-**** **********************@*****.***

linkedin.com/in/carolina-gutierrez-aa1201157

EDUCATION

BSBA in Business Management – Boston, MA

Suffolk University

Cumulative GPA:3.7

Women in Business club

Entrepreneurship club

Newton North High School – Newton, MA

High School Degree

Cumulative GPA: 3.8

Student Council member

WORK EXPERIENCE

EARLS KITCHEN + BAR - Dec 2023 - Current

Server

● Delivered prompt and accurate service while simultaneously assisting bartenders on as-needed basis

● Provided drink and food suggestions based on restaurant interests to increase up-sell rate and improve check averages

● Developed strong customer connections and maintained positivly while serving up to 6 tables during prime time hours

THINKING CUP - May 2021- Current

Shift Leader

● Organized shift team to meet organizational objectives

● Provide training, feedback, coaching, and staff motivation to all team members to maximize team performance and satisfaction

● Managed timely payment of invoices according to vendor contracts and Food Division Best Practices

● Oversaw product merchandising, line displays, and distribution of marketing materials MIDA

Server

● Assisted hostess by answering the phone to take reservations and to-go orders as well as by greeting, seating, and thanking guests

● Helped customers select food and beverages by presenting menu; offering cocktails, suggesting courses; explaining chefs specials; identifying appropriate wines; answering food preparations questions

● Accurately transmitted orders to bar and kitchen by correctly recording customer choices; identifying customer special dietary needs and special requests NEWTON WESLEY HOSPITAL - January 2018 - May 2019

Maternity Ward Receptionist

● Performed bookkeeping functions, such as credit and collections, sending billing statements/billings, and maintaining financial records

● Handled phone calls, managed insurance certifications, scheduled appointments, surgeries and medical consultations for 60+ patients weekly

● Supported daily assistance with daily client intake and provided administrative support THE VILLAGE BANK - January 2018 - December 2020

Bank Teller

● Served clients in completing account transactions

● Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance

● Answered client questions and concerns regarding their accounts NEWTON CITY HALL - September 2017- Jan 2018

Intern/Administrative Assistant

● Managed office expense reports for mayors personal office

● Organized events for networking and community outreach

● Scheduled and managed appointments, meetings, and consultations

● Maintained electronic and paper databases and filing system with utmost accuracy

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