Ramp Service Agent

MACJOE AKPAN

FORT WORTH, TX *****

*********@**********.*** / 682-***-****

SUMMARY

Dedicated Automotive Technician with 18+ years in service and repair. Friendly and upbeat professional enthusiastic about automotive work. Focused on satisfying customers, supporting team and meeting shop targets by applying superior work ethic, mechanical knowledge and excellent customer service skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. SKILLS

Engine repair

EPA requirements

Remote service

Calibration understanding

Diagnostic skills

Writing work tickets

Alignments experience

Vendor relations

Operating pneumatic tools

Refurbishing skills

Brake systems knowledge

Electrical understanding

Soldering skills

Tire mounting and balancing

Maintenance scheduling

Detecting refrigerant leaks

Gasket replacements

Troubleshooting and diagnostics

Bay maintenance

Coolant flushes

Diagnostic abilities

Calibrating instruments

EXPERIENCE

Automotive Technician / GRAPEVINE HONDA - Grapevine, TX 07/2021 - Current Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups. Completed repairs and maintenance to major vehicle models to meet safety specifications. Conducted routine servicing on fuel, electrical and cooling systems. Removed, replaced, balanced and rotated new or used tires to maintain on-road safety Searched within service and maintenance manuals to perform repairs and diagnosis. Evaluated, repaired and aligned vehicle suspensions. Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs. Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs. Class B Technician / Avis Budget Group - Dallas, TX 01/2006 - 05/2021 Used diagnostics and troubleshooting tools to identify failures and equipment issues. Removed old oil, replace filters and added correct amount of new [Type] oil. Repaired, replaced and adjusted brakes.

Performed maintenance inspections, tune-ups, oil changes and other key services. MA

Conducted test drives before and after repair services. Performed troubleshooting and diagnostic procedures to locate source of malfunctions. Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems. Warehouse Associate / Integrated Airlines - Dallas, TX 08/2004 - 01/2006 Packed and labeled merchandise to prepare for loading and shipment to customers. Used pallet jacks to move items to and from warehouse locations. Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets. Operated forklifts to fill or empty overhead spaces. Ramp Service Agent / Worldwide Flight Services - Dallas, TX 08/2004 - 12/2005 Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols. Loaded and unloaded aircraft cargo, passenger baggage and freight. Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.

Connected electrical power units and service hoses to aircraft. Collected, sorted and checked baggage tags against flight lists. Positioned and pushed aircraft from remote airport locations to specified areas for operation. Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads. Operated conveyor belts, push-back tractors and aircraft tugs daily. Cashier / Tom Thumb Food Stores - Arlington, TX 06/2002 - 07/2004 Operated cash register or POS system to receive payment by cash, check and credit card. Accepted cash and credit card payments, issued receipts and provided change. Answered customer questions and provided store information. Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Discounted purchases by scanning and redeeming coupons. Verified customer age requirement for alcohol or tobacco purchases. Processed refunds for worn, damaged and broken merchandise. EDUCATION AND TRAINING

AUTOMOTIVE TECHNOLOGY 05/2005

Lincoln College of Technology - Grand Prairie - Grand Prairie, TX Tarrant County College District - Fort Worth, TX

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