Services Specialist Customer Service

Grace Marie Ellis Massey

**** **** *** *** ** Ozark, AR 72949

E-mail: ************@*****.***

Cell 479-***-****

BACKGROUND SUMMARY

Outstanding professional with management experience in Banking/Customer Service area. Success built on genuine commitment to people and true team effort in communication as well as excellent people skill.

SKILLS

Problem Solving

Adaptability

Collaboration

Strong Work Ethic

Time Management

Critical Thinking

Handling Pressure

Leadership

Communication

Self-Motivated

PROFESSIONAL EXPERIENCE

Bank OZK

Digital Services Specialist II August 2017 – January 5, 2023

*Verify enroll customers in Internet Banking.

*Perform routine maintenance request from customers and branches in Voice and Internet Banking.

*Scan and Index Digital services forms.

*Troubleshoot issues on standard, sensitive and /or complex accounts.

*Train new employees on Bank policies and procedures related to Digital Services.

*Import data for all daily reports for the Digital Department

Staples

Print & Marketing Supervisor December 2015- August 2017

*All aspects of a copy center, from copies, banners, and projects for customers.

*MOD responsible for opening and closing of store and all manager duties.

*Balancing all cash drawers and the vault, doing all banking for store.

*Have taken the Assistant Manager program class for Staples.

* Responsible for detailed information for reports.

Booneville Human Development Center

State of Arkansas

Bookkeeper January 2013-November 2015

*Taking care of 130 banking accounts for residents.

*Making deposits and writhing checks for all accounts.

*In charge of all banking audits.

*Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers

* Transfer details from separate journals to general ledgers or data processing sheets

Fairfax Rural Health Clinic

Medical Administrative April 2012 –January 2013

*Schedule all appointment’s for patients for two clinics.

*Enter all encounters for patients in two clinics, (all patient information, and codes for all procurers, insurance information, and company information).

*Billing of all medical companies for two clinics.

* Responsible for detailed information for Monthly Reports for the hospital and clinics.

EDUCATION

Booneville High School

Fluent in all aspects of Banking and Computer skills.

COMMUNITY SERVICE

* United Way volunteer

* Marking Department on 50+ events.

* Blues Feast

* Volunteer for St Edwards Auxiliary

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