Chain Technician Customer Service

Ahmed Yousef

*****.******@*******.*******.*** 419-***-**** 4445 W Sylvania Ave, Toledo, OH 43623

Career Focus

seeking to get a hands-on experience so I will be able to apply what I all learned from school. Obtain a Supply chain internship and work in a positive team setting with an emphasis on quality control/ process improvement. My goal for the internship is to succeed in an environment of growth, excellence and earn a job which provides me job satisfaction and helps me in achieving personal as well as organizational goals. Improve my position in the workforce, expand my knowledge and skills while establishing long term employment in a friendly environment.

EDUCATION

Operations Management & Supply Chain, and Information Systems

University of Toledo, Ohio

A Senior Hard-Working Operation & Supply chain management and Information Systems. Currently attending University of Toledo. Aiming to leverage proven communication, technical, and teamwork skills to successfully fill the logistician role of the company. Frequently praised as efficient by my peers, I can be relied upon to help your company achieve your goal. Graduation expected in December 2022.

GPA 3.8

Dean’s List Honorees -Fall 2019 - Spring 2020 -Summer 2020 - Fall 2020 -Spring 2021 -Fall 2021

PROFESSIONAL EXPERIENCE

Brokerage Intern Logistics Operations - Hub Group

June 2022- Present (Summer semester 2022)

Develop spot and long-term strategies with carriers by identifying their capacity needs and matching those needs with consistent opportunities.

Obtain and enter carrier quotes and capacity into the system

Manage daily communication with carrier base, including rate negotiations, shipment requirements, and load tendering.

Develop strong carrier relationships to ensure high levels of service and communication..

Initiate all tracking integrations (Macropoint, EDI, Project 44, etc.).

Global Sourcing and Inventory Planning Internship - Earnest Machine

Jan 2022- present (Spring semester 2022)

Created a new spend analysis template in Excel that improved category analysis by 25%.

Supplier Management/Commodity Management

Provide support to Sourcing managers in recommendations on specific functional strategies.

Provide support to procurement managers in recommendations on specific functional strategies.

Place Purchase Order in Procurement System and release the PO to vendors according to the Purchase Requisition and quotation documents.

Teamwork mentality hands on with customer service orientation.

Fulfillment Specialist - SD Bullion

Oct 2021- Present

Selecting and shipping customer orders accurately and in the timeframes required.

Checking goods received against purchase orders or invoices.

Assisting inventory manager in forecasting inventory product arrivals.

Preparing and maintaining records of merchandise received and shipped.

Ensuring compliance with legal regulations and company policies.

Reporting to management on activities and issues.

Supply Chain technician - Toledo Hospital (Promedica)

Mar 2021 –Sep 2021

Promote the efficiency of a clinically integrated supply chain by assisting clinical staff in finding specific product, correspond with external vendors to provide patient specific products, and filling procedure and crash carts with supplies and equipment after each use.

Manage inventory transactions through multiple applications, including Excel and Lawson Portal, to fill order requisitions quickly from on-site supplies and to manage precise record keeping of hospital equipment, thus enabling patient care to be dispensed in a timely manner.

Assist is inventory control through the utilization of Lean Six Sigma approaches when replenishing supplies through a Kanban 2-bin system to promote proper material flow and par levels.

Cashier – Lagrange Pharmacy

Jun 2019 – Jan 2021

Social Orientation preferring to work with others rather than alone and being personally connected with others on the job.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Coordinated efficient routes to avoid delays and optimize schedules.

Generated consistent referrals and repeat business by providing friendly and fast service.

Nov 2014 - Apr 2017 Cordoba Travel Agency, Egypt

Complex Problem Solving by Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Cooperation being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Systems Analysis by determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes

Analytical Thinking for Job requires analyzing information and using logic to address work-related issues and problems.

Core professional strengths

Customer service excellence.

Excellent written and verbal communication.

Effective problem-solving abilities.

Proficient in Microsoft Word, Excel, and PowerPoint.

Fast and effective learner.

Skilled Multi-Task.

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