Service Representative Customer

Abdullah R. Abdullah

Falls Church, VA **********@*******.*** 703-***-****

EDUCATION

Strayer University, Arlington, VA Bachelor of Applied Science, Business Administration June 2007

Carver Institute, Chantilly, VA Completed CompTIA A+ course, August 2021

WORK EXPERIENCE

APVI, Washington DC,

Visa Processor, Customer Service Specialist January 2019- March 2020

Managing large amounts of incoming calls

Identifying and assess customers’ needs to achieve satisfaction

Transferring callers to appropriate personnel as necessary

Building sustainable relationships and trust with customer accounts through open and interactive communication

Providing accurate, valid and complete information by using the right methods/tools

Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keeping records of customer interactions, process customer accounts and file documents

Following communication procedures, guidelines and policies

Taking the extra mile to engage customers

Processing visa applications and submit it to the embassies

GQ Men’s Wear, Landmark Mall, Alexandria, VA

Store Manager and Customer Service Representative January 2010 – December 2018

Responsible for the administrative and managerial functions associated with a modern retail establishment

Build a strong client base through effective promotional marketing

Hire, train, promote and demote employees

Manage inventory and order new store merchandise

Wachovia Bank NA Arlington, Virginia

Teller Manager, Vault Custodian July 2006 – Nov 2009

Responsible for customer financial transactions as teller, managed and reconciled all branch vault activities

Circuit City, Tyson’s Corner Mclean, Virginia

Assistant Store Manager Oct 2004 – June 2006

Functioned in all aspects of an electronic retail environment which included but not limited to sales clerk, customer service representative, cashier, and ultimately Assistant Manager

SKILLS

Microsoft Office, PowerPoint, Excel, Access, Word, and Outlook.

Typing/Keyboarding (50 words per minute)

Communications Skills Exceptional listener and communicator who effectively conveys information verbally and in writing.

Multicultural Sensitivity/Awareness. Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.

Planning/Organizing. Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.

Problem-Solving/Reasoning/Creativity. Innovative problem-solver who can generate workable solutions and resolve complaints.

Teamwork. Resourceful team player who excels at building trusting relationships with customers and colleagues.

LANGUAGE SKILLS

In addition to English, Fluent in Arabic including and can speak in the following dialects:

oAll Gulf countries; i.e. Saudi Arabia, Qatar, UAE, Oman, Kuwait, Bahrain, Yemen

oLebanon, Syria, Jordan, Palestine, Egypt and Iraq

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