Data Entry Customer Service
Resume:
Ashley Jenkins
Assistant Customer Service Manager - Kroger
Fairborn, OH 45324
***********@*****.***
Mathematically-inclined customer service professional with proven experience in balancing accounts, nightly audits, and multiple bill pay systems. Dedicated employee who adapts quickly to changes in work environment and look on challenges as opportunity to utilize critical thinking and problem-solving skills. Effective communicator who works well with others and can be counted on to assist as needed in order to achieve departmental objectives.
Authorized to work in the US for any employer
Work Experience
Sales Account Representative
Speedway LLC - Springfield, OH
August 2019 to March 2022
-verify invoices
-confirm store paid invoices
-verify daily coupon amount
-research daily cash ratios
-research daily cash overages & shortages
Assistant Customer Service Manager
Kroger - Springfield, OH
January 2012 to April 2019
• Oversee daily operations of busy customer service desk
• Balance all registers daily and conduct audits of tills and safe nightly
• Take payments and transfer money to various customer accounts
• Compile reports and ensure all monies are accounted for
• Complete daily deposits and prepare documentation for pick-up
• Delegate tasks to ensure customer needs are met in a timely fashion Front Office Clerk
Kroger - Springfield, OH
March 2008 to January 2012
• Greeted customers and assisted with money transactions, lottery, and bill pay
• Processed price adjustments and issued refunds
• Acted as assistant manager as needed
Cashier
Kroger - Springfield, OH
September 2007 to March 2008
• Greeted and assisted customers with purchases
• Maintained accurate cash drawer
• Processed payments and made accurate change
Education
H.S. Diploma
Shawnee High School - Springfield, OH
Skills
• 45 WPM (10+ years)
• auditing (10+ years)
• Customer Service (10+ years)
• RECEPTIONIST (10+ years)
• RETAIL SALES (10+ years)
• Front Desk (10+ years)
• Customer Experience (10+ years)
• Customer Care (10+ years)
• CCC
• Call Center (10+ years)
• Phone Etiquette (10+ years)
• Office Experience (10+ years)
• Typing (10+ years)
• Data Entry
• Excel
• Management
• Microsoft Office
• Microsoft Word
• Sales
• 10 Key Data Entry
• 10 Key Data Entry
• Administrative Experience
Assessments
Customer Service Skills — Proficient
January 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Verbal Communication — Highly Proficient
January 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Highly Proficient
Attention to Detail — Completed
December 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Receptionist — Proficient
July 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Electronic Medical Records: Best Practices — Familiar July 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Familiar
Accounting: Basic Principles — Completed
June 2019
Measures a candidate's ability to prepare financial records according to federal policies. Full results: Completed
Customer Focus & Orientation — Expert
May 2019
Responding to customer situations with sensitivity. Full results: Expert
Medical Billing — Completed
May 2019
Understanding the procedures and forms used for medical billing. Full results: Completed
Personality: Hard-Working — Expert
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Reliability — Familiar
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Familiar
Organizational Skills — Proficient
May 2019
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient
Attention to Detail — Familiar
May 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Written Communication — Familiar
January 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Over 15 years' customer service experience in a fast-paced environment
• Works well with diverse populations
• Cash balancing, deposits, and auditing registers
• Proficient in computer navigation, data entry, spreadsheets, and Microsoft Word
• Proven experience in CSP bill pay systems and Western Union money order and bill pay
• Compiling financial reports and nightly auditing
• 10-key
• Able to type up to 45 WPM with 95 % accuracy
• Over six years of management experience
Contact this candidate