Ashley Jenkins

Assistant Customer Service Manager - Kroger

Fairborn, OH 45324

adwwiu@r.postjobfree.com

+1-937-***-****

Mathematically-inclined customer service professional with proven experience in balancing accounts, nightly audits, and multiple bill pay systems. Dedicated employee who adapts quickly to changes in work environment and look on challenges as opportunity to utilize critical thinking and problem-solving skills. Effective communicator who works well with others and can be counted on to assist as needed in order to achieve departmental objectives.

Authorized to work in the US for any employer

Work Experience

Sales Account Representative

Speedway LLC - Springfield, OH

August 2019 to March 2022

-verify invoices

-confirm store paid invoices

-verify daily coupon amount

-research daily cash ratios

-research daily cash overages & shortages

Assistant Customer Service Manager

Kroger - Springfield, OH

January 2012 to April 2019

• Oversee daily operations of busy customer service desk

• Balance all registers daily and conduct audits of tills and safe nightly

• Take payments and transfer money to various customer accounts

• Compile reports and ensure all monies are accounted for

• Complete daily deposits and prepare documentation for pick-up

• Delegate tasks to ensure customer needs are met in a timely fashion Front Office Clerk

Kroger - Springfield, OH

March 2008 to January 2012

• Greeted customers and assisted with money transactions, lottery, and bill pay

• Processed price adjustments and issued refunds

• Acted as assistant manager as needed

Cashier

Kroger - Springfield, OH

September 2007 to March 2008

• Greeted and assisted customers with purchases

• Maintained accurate cash drawer

• Processed payments and made accurate change

Education

H.S. Diploma

Shawnee High School - Springfield, OH

Skills

• 45 WPM (10+ years)

• auditing (10+ years)

• Customer Service (10+ years)

• RECEPTIONIST (10+ years)

• RETAIL SALES (10+ years)

• Front Desk (10+ years)

• Customer Experience (10+ years)

• Customer Care (10+ years)

• CCC

• Call Center (10+ years)

• Phone Etiquette (10+ years)

• Office Experience (10+ years)

• Typing (10+ years)

• Data Entry

• Excel

• Management

• Microsoft Office

• Microsoft Word

• Sales

• 10 Key Data Entry

• 10 Key Data Entry

• Administrative Experience

Assessments

Customer Service Skills — Proficient

January 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Verbal Communication — Highly Proficient

January 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Highly Proficient

Attention to Detail — Completed

December 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Receptionist — Proficient

July 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Electronic Medical Records: Best Practices — Familiar July 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Familiar

Accounting: Basic Principles — Completed

June 2019

Measures a candidate's ability to prepare financial records according to federal policies. Full results: Completed

Customer Focus & Orientation — Expert

May 2019

Responding to customer situations with sensitivity. Full results: Expert

Medical Billing — Completed

May 2019

Understanding the procedures and forms used for medical billing. Full results: Completed

Personality: Hard-Working — Expert

May 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Expert

Reliability — Familiar

April 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Familiar

Organizational Skills — Proficient

May 2019

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient

Attention to Detail — Familiar

May 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Written Communication — Familiar

January 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Over 15 years' customer service experience in a fast-paced environment

• Works well with diverse populations

• Cash balancing, deposits, and auditing registers

• Proficient in computer navigation, data entry, spreadsheets, and Microsoft Word

• Proven experience in CSP bill pay systems and Western Union money order and bill pay

• Compiling financial reports and nightly auditing

• 10-key

• Able to type up to 45 WPM with 95 % accuracy

• Over six years of management experience

Contact this candidate