Service Representative Associate

LABAN FORD JR

Commerce City · 720-***-****

*******************@*****.*** · YouTube: Laban Ford Jr · https://www.facebook.com/laban.ford.7

Personable and dedicated Customer Service Representative with extensive experience in Sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Detail-oriented Assistant Manager offers more than 10-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

EXPERIENCE

JUL/2022 – PRESENT

ASSISTANT DISTRICT MANAGER, Expert Exteriors

Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Recruited and trained new employees to meet job requirements.

Delegated tasks to team members based upon skill level and to achieve organizational goals.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Proposed or approved modifications to project plans.

Directed and led employees, supervising activities to drive productivity and efficiency.

Organized schedules, workflows and shift coverage to meet expected business demands.

Resolved customer inquiries and complaints requiring management-level escalation.

Planned and led team meetings to review business results and communicate new and ongoing priorities.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Delegated work to staff, setting priorities and goals.

Assigned work and monitored performance of project personnel.

Delegated daily tasks to team members to optimize group productivity.

Enforced company policies and procedures to strengthen operational standards across departments.

FEB/2013 – AUG/2018

PROFESSIONAL MOVER, Two Men And A Truck

Transported materials and pallets between areas.

Secured items in truck by strapping over protective padding.

Communicated with customers regarding moving needs and deadlines.

Cleaned job sites and properties of packing material after loading trucks with boxes and furniture weighing up to 100,000 pounds.

Protected items by wrapping in cling film, padded moving blankets and tape.

Planned safe and practical routes based on traffic patterns, weather conditions and company policies.

Followed customer instructions about placement of items and special considerations for handling.

Moved over customer boxes weighing up to 75 lbs to and from trucks, working quickly to maintain schedules.

Managed up to 8 personnel spread across 4 teams.

Loaded completed orders on pallets according to delivery numbers.

Handled customer transactions for services rendered and helped clients fill out appropriate paperwork.

Managed proper transportation of dangerous goods with no incidents.

Loaded and unloaded company trucks with tools, equipment and furniture.

Wrote and followed quality and service standards for box packing and maintained 90% customer satisfaction rates.

Walked through customer sites with checklists to verify job completion.

Braced, padded and supported items in packages to prevent shifting and damages.

Labeled packages and boxes to keep track of client items.

Protected company inventory by maintaining and organizing storage areas.

EDUCATION

JAN/ 2023

HIGH SCHOOL DIPLOMA, COMMUNITY COLLEGE OF DENVER

SKILLS

Sales Monitoring

Product and service knowledge

Employment Coaching and Motivation

Strategic Planning

Time Management

Training and Development

Complex Problem Solving

Team Leadership

Managing Operations and Efficiency

Project Management Abilities

ACTIVITIES

Member, Small Business Association (2008 - present)

Member, Alumni Association

Accomplishments

Consistently maintained high customer Created highly effective new program that significantly impacted efficiency and improved operations.

Exceeded sales goals by average of 30% in 2015.

satisfaction ratings.

Recognized as Employee of the month for outstanding performance and team contributions.

Touring as a professional Drummer for Amanda Perez.

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