Customer Service Specialist

Joni Schweickart

*** * ***** **. #****

Eagle, Idaho 83616

208-***-****

Increased sales by 23% at an International House of Pancakes franchise store through employee training and compliance of corporate training program. (2004)

OBJECTIVE

Seeking employment as a successful company, open to learning new trades, new growth opportunities with a progressive company within Boise/Meridian area.

Skills

20 plus years of Customer Service, Leadership Skills, Team Building, Management, Bookkeeping, Accounting, Inventory Control Systems, POS Systems, Computer Skills, Telephone Etiquette, Typing, Food Service, Cooking, Scheduling, Interviewing, Hiring and terminations, Performance Evaluations.

EXPERIENCE

Smokey Mountain Pizza (2020-2022)

Server, Hostess, Prep Cook

Idaho Pizza (2020)

Prep Cooking, Cashier, Lobby, Salad Bar, Make Unit

Vets 4 Success/ Supervisor (2016-2019)

Volunteer March 2017 Clothing Processor Clothing Processor April 2017 Supervisor May 2017 to Present Overall management of the store. Manage employees, and Community Service Workers, Cashier, Clothing, run reports, count down tills and safe, delegation, sales

Perkins Restaurant/ Assistant Manager (2005-2007)

Supervision, Hiring and Training of Employees, Sales, Personnel Interviews, Customer Service, Bank Deposits and Financial Oversight, Scheduling, and Inventory Control

Assistant Manager IHOP Restaurant 2002-2005

Supervised Food Service crews, Scheduling, Training, Cashier, Bank Deposits, Safety Committee, Cooking, Problem Resolution, Inventory Controls, Hiring, Personnel Evaluations and Corporate Compliance

Bookkeeper/Assistant Manager Elmer’s Restaurant (2000-2002)

Payroll, Inventory, Manage and Train Front of House Employees, Balance Tills, Bank Deposits, Handle Customer Complaints, Sales, Scheduling

EDUCATION

Associate of Arts Degree (AA) Business Management 2016 Brown Mackie College

3.44 GPA Project Management, Human Resources, Accounting, Finance, and Principles of Business Management

Bookkeeping/Accounting 1994 Columbia College of Business

3.8 GPA Computerized Bookkeeping and Accounting Classes, Gained Proficiency in Corporate Finance and Accounting

References

Steven Hurst 208-***-****

Danielle Overton 208-***-****

Patrick Strauhal 253-***-****

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