Mystery Shopper Support Representative

Richard Alvarado

408-***-**** ******************@*****.*** Sunnyvale, CA 94089

SUMMARY

Sales Manager, for staff of 20. 20 years’ experience in customer service and sales management with recognized strengths in account management, sales staff management, planning/implementing proactive processes, problem-solving and troubleshooting. Proven track record of exceeding sales goals on multiple sales metrics.

EXPERIENCE

Assistant Retail Sales Manager, AT&T Mobility, October 2013-Current

Sunnyvale, CA

●Deliver profitable, high-end sales that exceed the company's benchmarks on key metrics

●Train all sales reps in store on; all wired products, sales pitches, technical knowledge, pricing and new additions to products or services

●Achieved 1st in region store performance of 140% over quota for from March 2022-current

●Led sales staff in conducting, prospecting, and negotiating profitable contracts.

●Maintained inventory accuracy through inventory count and reconciliation processes

●Mentored employees and instructed on management of complicated sales, resolving complex issues, and managing demanding customers

●Drove profitable sales growth through incentives, reward-based programs, and positive reinforcement of good sales practices

Lead Installer/Sales Rep, Audio Video Installations Plus, April 2009-Current

San Leandro, Ca

●Provided complete sales experience in designing and planning home theater and integrated audio systems

●Interpret blueprints, drawings, and sheet plans

●Installed systems in commercial + residential that included; telecom, projectors, intercoms, pa, fiber, and ethernet.

●Demonstrated product features to align with customer needs

●Followed-up with clients after installation to assess quality service and customer satisfaction

●Developed key customer relationships to increase sales

Program Manager, ExecuTrain West, January 2010-April 2011

San Jose, CA

●Program Management and coordination of all training classes

●Drove enrollment to most profitable classes to maximize revenue

●Supported sales reps in opening new accounts and upgrading existing service

●Handled all Customer Service inquiries

●Schedule all Trainers for classes

●Handled all the City of San Jose's Training, including database management

Sales Support Representative /Escalation Manager, TeleNav GPS, April 2007-June 2008

Sunnyvale, CA

●Handled both sales and technical support calls for Telenav GPS application on cell phones with multiple carriers

●Oversee the tracking of cell phones for businesses as well as personal accounts

●Managed Care Team email responses

●Setup dealer accounts for carrier employees, as well as indirect dealers to support for outside sales efforts

●Managed RMA and XMA process

●Maintained a high level of knowledge around latest phone technologies

Liquor Manager, Albertsons, September 2004-August 2006

Santa Clara, CA

●Responsible for sales, procurement, and overall management of department

●Increased profit for department by over 120% within 3 months of taking over department

●Acted as back-up cashier during peak hours

●Received “Service First Award” for getting 100% on multiple “mystery shopper” occasions for customer service

●Lowered Shrink for my department by 45%

●Lowered back stock by 80%

Rental Sales Manager, Avis Rent a Car, August 2004-March 2005

Santa Clara, CA

●Responsible on lot inventory.

●Managed telephone and in person reservations

●Managed Close Process for the location; securing keys, activating security system, locating cars in secure location, and reporting revenue and performance numbers to corporate office

●Managed B2B rental contracts and developed new contract relationships

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