Service Representative Customer

Pamela MCEVILY

***** ******* *****, **********, ** 22191 C: 571-***-**** E: ********@*****.***

Summary

Dedicated and detail-oriented Customer Service specialist offering excellent communication, listening and problem-solving skills. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management, and document control.

Skills

Quick learner

Excellent communication

Microsoft Office

Excel in customer experience

Team oriented

Attention to procedure and detail

Experience

CUSTOMER SERVICE REPRESENTATIVE 11/2017 to Current

Hadeed Oriental Rug Cleaning - Springfield, VA

Generate leads for new sales through telephone and email contact with customers.

Maximize customer satisfaction by handling more than fifty customer email and telephone interactions each day.

Provide quotes for cleaning and place orders.

Inform customers on billing procedures, processing payments and provide assistance to set up payment options.

Evaluate benefits for each caller to determine service needs and address concerns.

Assist customers each day with service and billing questions.

Schedule delivery of completed orders.

Express appreciation for patronage, inviting and encouraging customer return visits.

Dispatch drivers to meet daily delivery needs for company customers.

CUSTOMER EXPERIENCE MANAGER/SALES ASSOC./CASHIER 04/2013 to 11/2017

Michael's Arts & Crafts - Springfield, Virginia

Effectively communicated with team members to maintain clearly defined expectations.

Communicated courteously with customers by telephone and face-to-face.

Resolved customer questions, issues and complaints.

Supervised and trained customer service team members to provide exceptional service.

Answered customer requests with friendly, knowledgeable service and support.

Managed returns, exchanges and refunds in accordance with store policies.

Addressed negative customer feedback immediately.

Maintained superior customer service and ensured service retention.

Successfully managed the activities of team members in multiple departments.

Performed routine maintenance of store, maintaining visual display and cleanliness as required by company standards.

Assisted in merchandise location, answering questions with regard to specific knowledge of project at hand, thereby building a repertoire with the customer.

Recovery of store which is necessary for neatness and cleanliness as required by company standards and expected by customers.

Greeted incoming customers and provided personable and knowledgeable service.

Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting.

Maintained flexibility to work a varied schedule that included nights and weekends.

Presented a friendly and positive attitude while communicating clearly with customers and colleagues.

Processed all sales transactions accurately and in a timely fashion.

Held each team member accountable for achieving brand and performance goals.

Education and Training

Thomas A. Edison High School - Alexandria, VA, USA High School Diploma

1982

Northern VA Community College - Annandale, Virginia, USA

Work History

CUSTOMER SERVICE REPRESENTATIVE 11/2011 to 01/2013

KOHL'S - Alexandria, VA

CASHIER 03/2011 to 10/2012

The Home Depot - Alexandria, VA

MANAGER/SALES ASSOICATE 08/2009 to 11/2010

Home Décor Liquidators- Alexandria, VA

SALES ASSOCIATE/CASHIER 08/2007 to 10/2009

Bath and Body Works- Alexandria, VA

SENIOR LEGAL STAFF ASSISTANT/LEGAL TECHNICIAN 09/1981 to 04/2007

United States Government - Washington, DC

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