Laura Burdette

Seasoned customer service/ caregiver. Provide and maintain strong customer

relationships, positive attitude and empathetic.

Scott Depot, WV 25560

adwwgr@r.postjobfree.com

+1-304-***-****

Customer service support with 10 plus years. Professional Telephone customer service, hands on, and positive personal interaction. Attain great customer satisfaction. Experienced problem solving, and conflict resolution. Multi call inbound and outbound experience. Well grounded in medical terminology. Authorized to work in the US for any employer

Work Experience

In-Home Caretaker

Becca’s Home care service - Scott Depot, WV

August 2021 to December 2021

Provided daily assistance and care for elderly patient with late stage dementia. Medication management, dressing, bathing, meal preparation, cooking, and physical and emotional support.

Hostess/Customer Service

Mimi's Cafe - Saint Albans, WV

February 2018 to March 2020

Delivered exceptional customer service to all guests. Video lottery maintenance and trouble shooting. Cash handling, safe drops, large transactions, balancing and maintaining cash register transactions. Serve and prepare food and drinks.

Hostess/Customer Service

New Orleans coffee house - Saint Albans, WV

August 2015 to November 2017

Delivered excellent customer service to all guest. Inventory and Supply ordering while maintaining relationships with vendors.

Video lottery maintenance and assistance. Maintained a balanced register, large transactions, cash handling, prepare daily deposits, bar tending and serving. Money Room Supervisor

Tri-state Racetrack and Casino - Cross Lanes, WV

December 2007 to June 2011

Audit, track and reconcile all cash transactions for each department. Maintain a complete vault count, and cash tracking in excess of 3,000,000.00, spreadsheet and all casino transaction balancing.

Conflict Resolution and employee engagement. Supervised a team of 27 employees. SA sales Finance Loan Adjuster

BRANCH BANK & TRUST - Charleston, WV

November 2005 to December 2007

Initiated accounts for repossession, judgements or charge offs. Monitored various delinquent accounts. Reduced risk and potential loss to the bank. Reviewed, processed and approved insurance/ claims, as a result of collateral damage or total loss. Inbound and outbound calls, on automatic dialer. Document notes and update all accounts. Send legal documents and notice to clients.

Education

Some college in Addiction counseling

West Virginia State University - Institute, WV

August 2011 to June 2012

Vocational in Medical Billing & Coding

Carver Career Center - Belle, WV

September 1997 to May 1998

Skills

• Inventory control

• Customer support

• Data entry

• Problem management

• Communication skills

• Cash handling

• Microsoft Excel

• Front desk

• Communication skills

• Retail sales

• Caregiving

• Dementia Care

• Meal Preparation

• HIPAA

• Senior Care

• Alzheimer's Care

• Medical Billing

• Home Care

Certifications and Licenses

First Aid Certification

Additional Information

EKG Certification.

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