Service Representative Customer
Resume:
Laura Burdette
Seasoned customer service/ caregiver. Provide and maintain strong customer
relationships, positive attitude and empathetic.
Scott Depot, WV 25560
***********@******.***
Customer service support with 10 plus years. Professional Telephone customer service, hands on, and positive personal interaction. Attain great customer satisfaction. Experienced problem solving, and conflict resolution. Multi call inbound and outbound experience. Well grounded in medical terminology. Authorized to work in the US for any employer
Work Experience
In-Home Caretaker
Becca’s Home care service - Scott Depot, WV
August 2021 to December 2021
Provided daily assistance and care for elderly patient with late stage dementia. Medication management, dressing, bathing, meal preparation, cooking, and physical and emotional support.
Hostess/Customer Service
Mimi's Cafe - Saint Albans, WV
February 2018 to March 2020
Delivered exceptional customer service to all guests. Video lottery maintenance and trouble shooting. Cash handling, safe drops, large transactions, balancing and maintaining cash register transactions. Serve and prepare food and drinks.
Hostess/Customer Service
New Orleans coffee house - Saint Albans, WV
August 2015 to November 2017
Delivered excellent customer service to all guest. Inventory and Supply ordering while maintaining relationships with vendors.
Video lottery maintenance and assistance. Maintained a balanced register, large transactions, cash handling, prepare daily deposits, bar tending and serving. Money Room Supervisor
Tri-state Racetrack and Casino - Cross Lanes, WV
December 2007 to June 2011
Audit, track and reconcile all cash transactions for each department. Maintain a complete vault count, and cash tracking in excess of 3,000,000.00, spreadsheet and all casino transaction balancing.
Conflict Resolution and employee engagement. Supervised a team of 27 employees. SA sales Finance Loan Adjuster
BRANCH BANK & TRUST - Charleston, WV
November 2005 to December 2007
Initiated accounts for repossession, judgements or charge offs. Monitored various delinquent accounts. Reduced risk and potential loss to the bank. Reviewed, processed and approved insurance/ claims, as a result of collateral damage or total loss. Inbound and outbound calls, on automatic dialer. Document notes and update all accounts. Send legal documents and notice to clients.
Education
Some college in Addiction counseling
West Virginia State University - Institute, WV
August 2011 to June 2012
Vocational in Medical Billing & Coding
Carver Career Center - Belle, WV
September 1997 to May 1998
Skills
• Inventory control
• Customer support
• Data entry
• Problem management
• Communication skills
• Cash handling
• Microsoft Excel
• Front desk
• Communication skills
• Retail sales
• Caregiving
• Dementia Care
• Meal Preparation
• HIPAA
• Senior Care
• Alzheimer's Care
• Medical Billing
• Home Care
Certifications and Licenses
First Aid Certification
Additional Information
EKG Certification.
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