Service Representative Customer

Krisandra Washington

*******************@*****.***

PROFILE

A Professional Customer Service Representative committed to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. EMPLOYMENT HISTORY

January 2023 – March 2023

Jacksonville

Eservices Member Representative / First Florida Credit Union

• Receive and process member financial transactions, including deposits, withdrawals and loan payments; sell money orders and transfer ounts from member accounts as directed.

• Assist members and potential members with opening and closing accounts, answer questions about products and services.

• Resolve problems that are within their authority to resolve; refer problems that are beyond their authority to their supervisor.

• Explain loan programs to members and recommends loan options. Process loan applications and forward to loan officer for decision.

• Prepare and/or review all loan documents for completeness and accuracy. Disburse approved loans in a timely manner.

• Identify cross-sell opportunities and cross-sell services to members. September 2022 - November 2022

Jacksonville

Customer Service Representative / Team Member, Academy Sports

• Sales Team Member Fishing and Hunting, Footwear and other retail items.

• Direct support of people and processes to drive operational excellence and expected sales targets.

• Operate and coach others on the use of equipment, symbols and telecommunication.

• Wrote routine reports and correspondence for supervisory review.

• Proficiently used equipment such as basic hand tools, receiving and cleaning equipment January 2022 - July 2022

Norfolk

Administrator / Customer Service Representative, CMA-CGM

• Provided direct support to the office as a team member and individual for vital transactions to include contract negotiation.

• A professional at fielding telephone calls and handling difficulties in a calm manor. Able to process documents, file addendums and alter spreadsheets for review, status and data tracking.

• Very organized and turns in results on time with minimal supervision. A trusted agent who works independently and thrives on results.

October 2020 - October 2021

Jacksonville

Customer Service Specialist, CITIBANK

• Promoted the mission and brand of the company by providing excellent customer service at any opportunity.

• Discussed promotions, products, and all concerns pertaining to satisfactory customer service.

• Accurately verified information and updated databases as necessary. July 2019 – October 2020

Jacksonville

Cashier / Pharmacy Assistant, Winn Dixie

• Served as an assistant to all administrative personnel and acted as a first point of contact for visitors and customers.

• Recorded and processed all orders in an organized manner.

• Worked to ensure a positive hassle-free customer experience.

• Settled customer disputes in a professional and pleasant manner September 2018 – July 2019

Jacksonville

Customer Service/ Cashier, McDonald’s

• Worked to achieve high customer satisfaction rates by providing optimal customer service.

• Helped to increase customer return rates by providing expedient customer service at all times.

• Provided superior customer service to clients by addressing all questions and concerns. EDUCATION

HS Diploma 2019

William M. Raines High School, Jacksonville, FL

Graduated 1 year early as a result of completed required courses with a GPA of 3.5 Associates in Arts degree 2020 – Present

Florida State College at Jacksonville

SKILLS

• Microsoft Office

• Ability to Work Under Pressure

• Adaptability

• Effective Time Management

• Ability to Work as a Team Player

• Customer Service Skills

• Excellent Communication Skills

• Effective Team Leader

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