RESUME

Beth Swift

Palm Harbor, Florida

727-***-****

adwwft@r.postjobfree.com

Summary: 20+ years of experience in:

Business Operations, Business Management, Administration/Clerical and Office Management

Bookkeeping and Accounting

Advertising and Marketing, Promotions and Public Relations

Customer/Client Services and Sales

Data Entry and Data Processing, Document Management, Scanning, Auditing, Proofreading and Editing

Typing, Transcription - Typing: average = 65+ WPM and 9000+ KPH (Alpha-Numeric) with average 97-99% accuracy

Technical, contract, correspondence, ad copy and article writing

Digital and physical Quality Control/Assurance and Database management

Computer and Internet literacy, quick learner of traditional, current, upcoming and proprietary platforms, applications, programs and systems, some of which include MS 365 and previous/other operating systems, MS Office Suite (Word, Excel, Access, Outlook, etc.), Quicken/QuickBooks and many other word processing, database, presentation, accounting, graphics and specialty programs, applications, systems and platforms

Excellent written and verbal communication abilities

Comprehensive research and problem-solving skills, well-developed analytical, reasoning and critical thinking ability

Ability to meet deadlines in a timely manner

Ability to work independently as well as in a group/team environment, as needed

Upbeat, positive person who loves to learn, gain new skills and knowledge and enjoy interaction with a wide range of people and experiences

Professional Experience:

Swift Services, LLC, and Swift Stores – Remote Jan 1992 to Present

Internet Marketer/Self employed

Web Content/eBook (Non-Fiction) Copywriting and e Course Development; eCommerce and Online Sales;

Article/Affiliate/Digital Product Advertising, Marketing and Sales; Domain name/website sales, promotion/development ("Virtual Real Estate")

Maintenance of related databases, correspondence, contracts and all business-related copy;

auditing, proofreading, editing and updating all related content for accuracy on a regular basis

Intellectual Property; Copyright, Trademark and Patent implementation and maintenance

Freelance transcription, proofreading, editing and business-related Copywriting

Core Skills:

Computer and office equipment: monitors; keyboard; foot pedal; headset/microphones; digital recording devices; voice-to-text software, etc.

Various database, word processing, transcription, proofreading, editing, speech recognition, presentation, accounting, etc. software/applications/systems

Proficient with Microsoft Office (365 and previous/other current) applications such as Word, Excel, and Outlook; Scrivener; Word Stream, Grammarly, etc.

Excellent reading, spelling, vocabulary, grammar, written and verbal communication skills

Very high attention to detail and accuracy

Ability to stay on task for prolonged periods and maintain consistent productivity

Ability to complete projects and meet deadlines in a timely manner

MarineMax - Clearwater, FL - Remote Mar 2023 to May 2023

Data Entry/Quality Assurance/Research and Testing

Assisted with the roll-out of a new, proprietary inventory platform by creating an extensive database of company website inventory listings and assisted with data entry and testing of new inventory management software products via historic and new platforms; reviewed all website inventory to ensure consistency of quality, formatting, accuracy, function and integrity of all listings.

Lincare - Clearwater, FL Jan 2023 to Mar 2023

Patient Account Coordinator (PAC) - Data Entry

Assisted with keying manual Medicaid claims using multiple databases and platforms; required familiarity and understanding of Medical, Healthcare and HIPAA laws and confidentiality awareness.

ADT Healthcare - Palm Harbor, FL Aug 2022 to Dec 2022

Admin Processor

Verified Client and Healthcare Agency information for accuracy and eligibility for shipment of Government agency - funded Personal Emergency Medical Devices. Utilized various computer programs and software, such as Oracle, Master Mind MMB (Citrix), Mobile Help (IT3), other proprietary software, Outlook, web browser, MS Office, label printers, FedEx tracking; required familiarity and understanding of Medical, Healthcare and HIPAA laws and confidentiality awareness.

Achieva Credit Union - Dunedin, FL Oct 2021 to Jun 2022

Indirect Loan Processor

Reviewed, audited and funded loans from (LOS) Loan Origination System to CORE (Keystone), OnBase and Temenos platforms.

Contacted and followed up with Dealers and Underwriters to ensure correct contractual information; spoke with contracted Applicants (per procedures) to verify information provided by Dealers.

Performed audits, scanning and verification/Quality Assurance and archive of contracts.

Cross-trained as back-up for other areas within the Department. On occasion, it could be to temporarily support an area outside of the Consumer Lending Department.

Gained and utilized knowledge of Achieva Credit Union’s lending procedures and guidelines as well as regulatory and compliance requirements as they related to the position.

Kept immediate Supervisor, Indirect Underwriters and Credit Manager apprised of any Dealer issues including, but not limited to Applicant or Dealer misrepresentation/inaccuracies.

Sunbelt Title Agency - Palm Harbor, FL Jul 2021 to Sep 2021

(Mortgage) Title Agency Front Desk/Office Administration

Greeting visiting Clients and Callers in a friendly manner, answered Client’s questions if possible and transferred them to the proper person/location.

Stocked conference rooms and prepared them for Closings; ensured the smooth flow of operation of daily office activities

SitusAMC - Saint Petersburg, FL Apr 2021 to Jul 2021

(Mortgage) Specialist I, Document Intake I

Provided support for the day-to-day receipt and distribution of physical documents; logged, scanned and filed all documents received and stored them in SitusAMC’s Vault.

On Client Site - HomePoint (2nd shift) - Clearwater, FL

Serviced mortgage loan packets and documents for Investors; reviewed and created folders for loan packets that arrived daily

Pulled title paperwork for loan packets; scanned loan packets into system of record and pulled collateral documents from packets for Custodian for storage.

Received, logged and recorded daily Priority and regular mail packages and input mortgage document information into the company’s document system.

Operated printer, document and barcode scanning equipment and organized bulk-scanned documents in the document management software; organized and updated documents with VMS barcode system and filed documents in the document storage vault.

Pulled documents from vault, prepared them for shipping, created shipping labels and shipping boxes

Assist with special document and shipping projects as needed

Core Qualifications:

Attention to detail in the review and data entry of information from document

Ability to compose professional correspondence independently for internal communications only, requiring Senior level review for external Clients

Proficient in Microsoft Office, including the basic functionality of Excel, Word, and Outlook

Must be willing and able to travel to third party/client location to perform Document Intake related work on an as needed basis

Ability to interact/perform duties in a professional manner with third party/Client in a forward-facing capacity required

Exercises good judgment with access to confidential Borrower data (SSN)

Demonstrated Customer service and interpersonal skills required for internal Clients

Fast and accurate data entry

Completes tasks as assigned and directed by Supervisor

Ability to work under pressure in a fast moving, deadline-driven environment

Ability to collaborate effectively and work as part of a team

GA Foods - Saint Petersburg, FL Dec 2020 to Apr 2021

Customer Care Representative II

Provided courteous, accurate and secure delivery processing of Customer orders of high-quality, nutritious and well-balanced meals to Seniors, children, Military and Emergency Response members to include: processing inbound and outbound calls while understanding and striving to meet or exceed outlined metrics while providing excellent Customer Service, data entry of Customer orders into ERP system, troubleshooting issues and liasoning with Field Service Representatives, Drivers, Customers and Billing staff, while maintaining Customer confidentiality, according to Company Policy and Departmental Policies and Procedures; required familiarity and understanding of Medical, Healthcare and HIPAA laws and confidentiality awareness.

Answer Excellence - Clearwater, FL Jan 2020 to Mar 2020

Customer Service Receptionist (Operator)

Greeted Callers in an efficient and friendly manner via switchboard and paging service and transferred them to proper location; answered Caller's questions if possible, to avoid contacting off-duty staff; scheduled, canceled or confirmed appointments during closed office hours; paged Doctors in case of emergency, took messages and recorded calls while ensuring the privacy and confidentiality of all messages and information released or received.

Core Qualifications:

Great communication skills both on the phone and in person; professional and eloquent in speech to reflect the company's reputation well

In-depth knowledge of switchboards and automated services; capacity to assist multiple customers at once in a timely fashion

Required familiarity and understanding of Medical, Healthcare and HIPAA laws and confidentiality awareness

Ability to keep callers calm in case of an emergency and refer them to the proper area; good decision-making when determining the severity of the issue at hand

Capable of typing 50+ words per minute with 95-100% accuracy; organizational skills needed to take and deliver accurate messages

United Healthcare Group - Oldsmar, FL Oct 2019 to Dec 2019

Senior Clerk

Performed system research on internal systems and the internet to support appropriate mailing of documents/ correspondence for Child Support Orders; system knowledge of UNET, CDB and SharePoint and proficiency with Microsoft Office applications (primarily Excel and Word); also performed data entry and clerical functions including researching on multiple platforms and on the internet as well as typing, filing and report preparation to prepare re-mailing of various types of correspondence; required the ability to effectively multi-task, prioritize and easily adapt to changing environment and priorities; required familiarity and understanding of Medical, Healthcare and HIPAA laws and confidentiality awareness and the ability to work independently as well as in a team environment.

Sarasota Courthouse - Sarasota, FL Sep 2017 to Feb 2018

Processing Clerk - 2nd Shift

Performed the detailed review, audit, processing, redaction, correction, etc. of various types of legal documents in preparation for the following day’s Judges’ dockets/cases; required familiarity and understanding of Medical, Healthcare and HIPAA laws and adherence with the highest levels of legal confidentiality awareness and timeliness.

CapTel Service Specialists - Tampa, FL Dec 2016 to Mar 2017

Captioning Assistant/Transcription/Data entry

Provided real-time, quick and accurate transcribed telephone conversation captions for Hard-of-Hearing/Deaf Community, utilizing the most advanced Speech Recognition technology by simultaneously listening carefully, real-time, verbatim “re-voicing” of all voice, audio/sounds while auditing/proofreading, editing and transcribing via data entry touch screen, macros and style sheet usage via voice-to-text and other proprietary software in a very fast-paced Call/Relay Center environment.

Core Qualifications:

Strong reading, spelling, vocabulary, and voicing skills; ability to speak quickly with clear enunciation

Very quick and accurate hearing, speaking and typing/data entry

Strong memory/recall ability; comfortable using computers and quickly learning new technology

Ability to handle multiple tasks quickly, while focusing on high levels of accuracy and attention to detail

Use of touch-screen monitor, integrated custom and proprietary software programs/applications with macros, style sheets, headset/microphone, keyboard, foot pedal and voice

Ability to meet very stringent FCC quality control; required familiarity and understanding of Medical, Healthcare and HIPAA laws, confidentiality awareness and productivity goals; very strict margin of error

Croissette Builders, LLC - Bucks County, PA 1992 to 2002

Chief Executive Manager (CEM) - Systems-Built Construction Company

Performed all Operational/Administrative/Management Duties, including:

Reception, phones, appointments; general clerical, correspondence, typing, data entry, filing

Database creation, auditing and management; mailing list creation, management and maintenance; desktop publishing and graphic design

Meeting scheduling, setup, presentation and follow-up

Advertising, marketing, sales and promotion; consultations, presentations and Open Houses

Meeting scheduling, setup, presentation and follow-up

Contract and legal document creation, management and adherence to legal procedures; Change Orders, Addendum and all legal and contractual documentation and implementation

Database creation, auditing and management; mailing list creation, management and maintenance; desktop publishing and graphic design

Subcontractor scheduling, correspondence and insurance requirements

Mortgage loan origination and processing; credit processing; mortgage closing: planning/scheduling, documentation, and finalization

Blueprints: reading and interpreting, editing, approval collaboration with Architects, Draftsmen and Workmen

Inspection scheduling and adherence

Physical labor on various jobs

United States Treasury Department - IRS - Allentown, PA Nov 2000 to Mar 2001

Data Entry Operator

Performed auditing, proof-reading, editing and alpha-numeric data entry of tax-related documents into National database, using computer/monitor and keyboard and proprietary software, paying strict attention to detail, while paying strict attention to detail and ability to focus and maintain consistently high accuracy for long periods of time

Required to maintain strict quality control, productivity, timeliness and the highest level of confidentiality requirements for the United States Government; required understanding and adherence to the highest levels of confidentiality and all laws, rules and regulations thereof.

Dun and Bradstreet - Bethlehem, PA Jun 2000 to Dec 2000

Administrative Assistant to Department Head/V.P. and Assistant to Developer in IT Department

Performed Administrative/Clerical duties daily, to include: Receptionist: inbound, outbound and directing phone calls to appropriate parties; Scheduling meetings, travel and inter-office events and activities; ordering office supplies; printing, assembling, and shipping of training materials from on-site printing press; created and maintained databases, all departmental memos, correspondences, and communications as well as assisted with Payroll duties; performed traditional Administrative Assistant duties for the Department Head as well as other IT Department personnel.

Development, implementation, administration, management, analysis and documentation of data obtained from web and email-based survey formats of target-area feedback/response surveys for Dun and Bradstreet Employees nationwide, using proprietary software/applications.

Maintained high levels of productivity, quality control and confidentiality.

Education:

●Empire Beauty School - Allentown, PA

License in Cosmetology

●Northampton High School - Northampton, PA

High School Diploma

Areas of Study: Business - Liberal Arts - Vo-Tech Cosmetology

Contact this candidate