Data Entry Processing Clerk
Resume:
RESUME
Beth Swift
Palm Harbor, Florida
*************@***.***
Summary: 20+ years of experience in:
Business Operations, Business Management, Administration/Clerical and Office Management
Bookkeeping and Accounting
Advertising and Marketing, Promotions and Public Relations
Customer/Client Services and Sales
Data Entry and Data Processing, Document Management, Scanning, Auditing, Proofreading and Editing
Typing, Transcription - Typing: average = 65+ WPM and 9000+ KPH (Alpha-Numeric) with average 97-99% accuracy
Technical, contract, correspondence, ad copy and article writing
Digital and physical Quality Control/Assurance and Database management
Computer and Internet literacy, quick learner of traditional, current, upcoming and proprietary platforms, applications, programs and systems, some of which include MS 365 and previous/other operating systems, MS Office Suite (Word, Excel, Access, Outlook, etc.), Quicken/QuickBooks and many other word processing, database, presentation, accounting, graphics and specialty programs, applications, systems and platforms
Excellent written and verbal communication abilities
Comprehensive research and problem-solving skills, well-developed analytical, reasoning and critical thinking ability
Ability to meet deadlines in a timely manner
Ability to work independently as well as in a group/team environment, as needed
Upbeat, positive person who loves to learn, gain new skills and knowledge and enjoy interaction with a wide range of people and experiences
Professional Experience:
Swift Services, LLC, and Swift Stores – Remote Jan 1992 to Present
Internet Marketer/Self employed
Web Content/eBook (Non-Fiction) Copywriting and e Course Development; eCommerce and Online Sales;
Article/Affiliate/Digital Product Advertising, Marketing and Sales; Domain name/website sales, promotion/development ("Virtual Real Estate")
Maintenance of related databases, correspondence, contracts and all business-related copy;
auditing, proofreading, editing and updating all related content for accuracy on a regular basis
Intellectual Property; Copyright, Trademark and Patent implementation and maintenance
Freelance transcription, proofreading, editing and business-related Copywriting
Core Skills:
Computer and office equipment: monitors; keyboard; foot pedal; headset/microphones; digital recording devices; voice-to-text software, etc.
Various database, word processing, transcription, proofreading, editing, speech recognition, presentation, accounting, etc. software/applications/systems
Proficient with Microsoft Office (365 and previous/other current) applications such as Word, Excel, and Outlook; Scrivener; Word Stream, Grammarly, etc.
Excellent reading, spelling, vocabulary, grammar, written and verbal communication skills
Very high attention to detail and accuracy
Ability to stay on task for prolonged periods and maintain consistent productivity
Ability to complete projects and meet deadlines in a timely manner
MarineMax - Clearwater, FL - Remote Mar 2023 to May 2023
Data Entry/Quality Assurance/Research and Testing
Assisted with the roll-out of a new, proprietary inventory platform by creating an extensive database of company website inventory listings and assisted with data entry and testing of new inventory management software products via historic and new platforms; reviewed all website inventory to ensure consistency of quality, formatting, accuracy, function and integrity of all listings.
Lincare - Clearwater, FL Jan 2023 to Mar 2023
Patient Account Coordinator (PAC) - Data Entry
Assisted with keying manual Medicaid claims using multiple databases and platforms; required familiarity and understanding of Medical, Healthcare and HIPAA laws and confidentiality awareness.
ADT Healthcare - Palm Harbor, FL Aug 2022 to Dec 2022
Admin Processor
Verified Client and Healthcare Agency information for accuracy and eligibility for shipment of Government agency - funded Personal Emergency Medical Devices. Utilized various computer programs and software, such as Oracle, Master Mind MMB (Citrix), Mobile Help (IT3), other proprietary software, Outlook, web browser, MS Office, label printers, FedEx tracking; required familiarity and understanding of Medical, Healthcare and HIPAA laws and confidentiality awareness.
Achieva Credit Union - Dunedin, FL Oct 2021 to Jun 2022
Indirect Loan Processor
Reviewed, audited and funded loans from (LOS) Loan Origination System to CORE (Keystone), OnBase and Temenos platforms.
Contacted and followed up with Dealers and Underwriters to ensure correct contractual information; spoke with contracted Applicants (per procedures) to verify information provided by Dealers.
Performed audits, scanning and verification/Quality Assurance and archive of contracts.
Cross-trained as back-up for other areas within the Department. On occasion, it could be to temporarily support an area outside of the Consumer Lending Department.
Gained and utilized knowledge of Achieva Credit Union’s lending procedures and guidelines as well as regulatory and compliance requirements as they related to the position.
Kept immediate Supervisor, Indirect Underwriters and Credit Manager apprised of any Dealer issues including, but not limited to Applicant or Dealer misrepresentation/inaccuracies.
Sunbelt Title Agency - Palm Harbor, FL Jul 2021 to Sep 2021
(Mortgage) Title Agency Front Desk/Office Administration
Greeting visiting Clients and Callers in a friendly manner, answered Client’s questions if possible and transferred them to the proper person/location.
Stocked conference rooms and prepared them for Closings; ensured the smooth flow of operation of daily office activities
SitusAMC - Saint Petersburg, FL Apr 2021 to Jul 2021
(Mortgage) Specialist I, Document Intake I
Provided support for the day-to-day receipt and distribution of physical documents; logged, scanned and filed all documents received and stored them in SitusAMC’s Vault.
On Client Site - HomePoint (2nd shift) - Clearwater, FL
Serviced mortgage loan packets and documents for Investors; reviewed and created folders for loan packets that arrived daily
Pulled title paperwork for loan packets; scanned loan packets into system of record and pulled collateral documents from packets for Custodian for storage.
Received, logged and recorded daily Priority and regular mail packages and input mortgage document information into the company’s document system.
Operated printer, document and barcode scanning equipment and organized bulk-scanned documents in the document management software; organized and updated documents with VMS barcode system and filed documents in the document storage vault.
Pulled documents from vault, prepared them for shipping, created shipping labels and shipping boxes
Assist with special document and shipping projects as needed
Core Qualifications:
Attention to detail in the review and data entry of information from document
Ability to compose professional correspondence independently for internal communications only, requiring Senior level review for external Clients
Proficient in Microsoft Office, including the basic functionality of Excel, Word, and Outlook
Must be willing and able to travel to third party/client location to perform Document Intake related work on an as needed basis
Ability to interact/perform duties in a professional manner with third party/Client in a forward-facing capacity required
Exercises good judgment with access to confidential Borrower data (SSN)
Demonstrated Customer service and interpersonal skills required for internal Clients
Fast and accurate data entry
Completes tasks as assigned and directed by Supervisor
Ability to work under pressure in a fast moving, deadline-driven environment
Ability to collaborate effectively and work as part of a team
GA Foods - Saint Petersburg, FL Dec 2020 to Apr 2021
Customer Care Representative II
Provided courteous, accurate and secure delivery processing of Customer orders of high-quality, nutritious and well-balanced meals to Seniors, children, Military and Emergency Response members to include: processing inbound and outbound calls while understanding and striving to meet or exceed outlined metrics while providing excellent Customer Service, data entry of Customer orders into ERP system, troubleshooting issues and liasoning with Field Service Representatives, Drivers, Customers and Billing staff, while maintaining Customer confidentiality, according to Company Policy and Departmental Policies and Procedures; required familiarity and understanding of Medical, Healthcare and HIPAA laws and confidentiality awareness.
Answer Excellence - Clearwater, FL Jan 2020 to Mar 2020
Customer Service Receptionist (Operator)
Greeted Callers in an efficient and friendly manner via switchboard and paging service and transferred them to proper location; answered Caller's questions if possible, to avoid contacting off-duty staff; scheduled, canceled or confirmed appointments during closed office hours; paged Doctors in case of emergency, took messages and recorded calls while ensuring the privacy and confidentiality of all messages and information released or received.
Core Qualifications:
Great communication skills both on the phone and in person; professional and eloquent in speech to reflect the company's reputation well
In-depth knowledge of switchboards and automated services; capacity to assist multiple customers at once in a timely fashion
Required familiarity and understanding of Medical, Healthcare and HIPAA laws and confidentiality awareness
Ability to keep callers calm in case of an emergency and refer them to the proper area; good decision-making when determining the severity of the issue at hand
Capable of typing 50+ words per minute with 95-100% accuracy; organizational skills needed to take and deliver accurate messages
United Healthcare Group - Oldsmar, FL Oct 2019 to Dec 2019
Senior Clerk
Performed system research on internal systems and the internet to support appropriate mailing of documents/ correspondence for Child Support Orders; system knowledge of UNET, CDB and SharePoint and proficiency with Microsoft Office applications (primarily Excel and Word); also performed data entry and clerical functions including researching on multiple platforms and on the internet as well as typing, filing and report preparation to prepare re-mailing of various types of correspondence; required the ability to effectively multi-task, prioritize and easily adapt to changing environment and priorities; required familiarity and understanding of Medical, Healthcare and HIPAA laws and confidentiality awareness and the ability to work independently as well as in a team environment.
Sarasota Courthouse - Sarasota, FL Sep 2017 to Feb 2018
Processing Clerk - 2nd Shift
Performed the detailed review, audit, processing, redaction, correction, etc. of various types of legal documents in preparation for the following day’s Judges’ dockets/cases; required familiarity and understanding of Medical, Healthcare and HIPAA laws and adherence with the highest levels of legal confidentiality awareness and timeliness.
CapTel Service Specialists - Tampa, FL Dec 2016 to Mar 2017
Captioning Assistant/Transcription/Data entry
Provided real-time, quick and accurate transcribed telephone conversation captions for Hard-of-Hearing/Deaf Community, utilizing the most advanced Speech Recognition technology by simultaneously listening carefully, real-time, verbatim “re-voicing” of all voice, audio/sounds while auditing/proofreading, editing and transcribing via data entry touch screen, macros and style sheet usage via voice-to-text and other proprietary software in a very fast-paced Call/Relay Center environment.
Core Qualifications:
Strong reading, spelling, vocabulary, and voicing skills; ability to speak quickly with clear enunciation
Very quick and accurate hearing, speaking and typing/data entry
Strong memory/recall ability; comfortable using computers and quickly learning new technology
Ability to handle multiple tasks quickly, while focusing on high levels of accuracy and attention to detail
Use of touch-screen monitor, integrated custom and proprietary software programs/applications with macros, style sheets, headset/microphone, keyboard, foot pedal and voice
Ability to meet very stringent FCC quality control; required familiarity and understanding of Medical, Healthcare and HIPAA laws, confidentiality awareness and productivity goals; very strict margin of error
Croissette Builders, LLC - Bucks County, PA 1992 to 2002
Chief Executive Manager (CEM) - Systems-Built Construction Company
Performed all Operational/Administrative/Management Duties, including:
Reception, phones, appointments; general clerical, correspondence, typing, data entry, filing
Database creation, auditing and management; mailing list creation, management and maintenance; desktop publishing and graphic design
Meeting scheduling, setup, presentation and follow-up
Advertising, marketing, sales and promotion; consultations, presentations and Open Houses
Meeting scheduling, setup, presentation and follow-up
Contract and legal document creation, management and adherence to legal procedures; Change Orders, Addendum and all legal and contractual documentation and implementation
Database creation, auditing and management; mailing list creation, management and maintenance; desktop publishing and graphic design
Subcontractor scheduling, correspondence and insurance requirements
Mortgage loan origination and processing; credit processing; mortgage closing: planning/scheduling, documentation, and finalization
Blueprints: reading and interpreting, editing, approval collaboration with Architects, Draftsmen and Workmen
Inspection scheduling and adherence
Physical labor on various jobs
United States Treasury Department - IRS - Allentown, PA Nov 2000 to Mar 2001
Data Entry Operator
Performed auditing, proof-reading, editing and alpha-numeric data entry of tax-related documents into National database, using computer/monitor and keyboard and proprietary software, paying strict attention to detail, while paying strict attention to detail and ability to focus and maintain consistently high accuracy for long periods of time
Required to maintain strict quality control, productivity, timeliness and the highest level of confidentiality requirements for the United States Government; required understanding and adherence to the highest levels of confidentiality and all laws, rules and regulations thereof.
Dun and Bradstreet - Bethlehem, PA Jun 2000 to Dec 2000
Administrative Assistant to Department Head/V.P. and Assistant to Developer in IT Department
Performed Administrative/Clerical duties daily, to include: Receptionist: inbound, outbound and directing phone calls to appropriate parties; Scheduling meetings, travel and inter-office events and activities; ordering office supplies; printing, assembling, and shipping of training materials from on-site printing press; created and maintained databases, all departmental memos, correspondences, and communications as well as assisted with Payroll duties; performed traditional Administrative Assistant duties for the Department Head as well as other IT Department personnel.
Development, implementation, administration, management, analysis and documentation of data obtained from web and email-based survey formats of target-area feedback/response surveys for Dun and Bradstreet Employees nationwide, using proprietary software/applications.
Maintained high levels of productivity, quality control and confidentiality.
Education:
●Empire Beauty School - Allentown, PA
License in Cosmetology
●Northampton High School - Northampton, PA
High School Diploma
Areas of Study: Business - Liberal Arts - Vo-Tech Cosmetology
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