Customer Service It Technician
Resume:
Waqas Jahangir
Working Experience
*************.**@*****.***
United Arab Emirates
Skills
IT Technician December 2021 to Present
March, 2019 to Dec, 2021 (2 years)
1
• Connecting all workstations to the network and relevant servers
• Monitoring and testing networks to ensure that they are running optimally
• Configuring routers, servers, and switches
• Coordinate the design and implementation of various applications, including collaboration with project managers, and client representative and development teams.
• Engaging with a third-party team to handle software development projects
• Collaborate with web designers to create templates for software projects.
• Responding to client requests
• Monitoring workstation backups and antivirus updates
• Installing network cabling and other network equipment like routers and switches
IT Expert
EDUCATION
• BS Hons in Computer Science
• F.SC (ICS with mathematics,
computer science and stats)
• Matric in Sciences (Computer
Science)
MobiServe Pakistan
IT& OTHER SKILLS
ERP Systems
Hardware and Software Proficiency
Microsoft Office package (Word,
Advanced Excel, PowerPoint, Outlook)
An enthusiastic and professional individual who enjoys being part of, as well as leading, a successful and productive team having 9+ years of experience of IT management. Quick to grasp new ideas and concept to develop innovative and creative solutions to problems. Able to work well on his own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, possesses a strong ability to perform effectively. CERTIFICATIONS
CCNA Training
Certificate
IT Troubleshooting & Problem
Solving
98.5%
Network Configuration 98.5%
Time Management 100%
Web Application Design and
Development
75%
System Administration 98%
Decision Making Skills 94%
Customer Service/Technical
Support
98%
WordPress 78%
(RFS Member of SBK holdings)
• Servers Configuration.
• Review IT network information to gain insight into areas of potential Improvements.
• Compile a report on a weekly basis and present them to board of administration at the end of each month.
• Make suggestion to improve efficiency and profits, while minimizing processing and power requirements.
• Oracle Financial Support
• Contribute to the budget and business planning process.. IT Manager
Alif
Ailaan
Feb, 2017 to Aug, 2018 (1.7 Years)
• Controlling and evaluating electronic data operation
• Managing Information technology and Computer System
• Managing IT staff
• Design, develop,implement, and coordinate system policies and procedure
• Installing new hardware’s (Servers, Printers, Computer workstation etc.)
• Router and Outlook Configuration.
• Maintain Inventory.
• Mac Filtering
• Planning future improvements, Suggested IT solution to business problems
• Maintaining detailed knowledge of the company's products and services
• Network Architect and network administrator
• Monitoring Network Usage
• Bandwidth Control
LANGUAGES
English
Urdu
PERSONAL DETAILS
REFRENCES
System Network Engineer
MobiServe Pakistan
• Network/Helpdesk Support.
• Setting up Users Account, Permission and Password.
• Contribute to the budget and business planning process.
• Working with team managers to plan how to approach contacts and creating effective business plans
• Operating cost control, forecasting and managing budgets.
• Planning work, schedules and weekly and monthly timetables.
• Fixing network faults and Continuous Network Maintenance
• Planning work, schedules and weekly and monthly timetables for HOD’s.
• Operating cost control, forecasting and managing budgets.
• Working within company guidelines to minimise shrinkage Will be furnished on Demand
2
Sept, 2013 to Jan, 2017 (3.5 years)
System Support Engineer
PC Hotel Bhurban, Pakistan
• Respond to Customers queries
• Identify and resolve routine operational system problems.
• Install and operate LAN WAN and other required services for Operation.
• Forecasting and assisting in the day to day running of the hotel
• Manage Projects, plan and implement maintenance and administration.
• Overseeing security of all systems especially the internet and installing Antivirus Protection.
• Maintenance and configuration of wireless switches and routers.
• Ensuring that customer service standards are improved in reaction to customer feedback.
• Monitoring team performance through effective use of review processes and lasting impression results, taking action to meet required standards.
• Ensuring that all hotel standards and procedures are applied. HOBBIES AND INTEREST
D.O.B: April 20, 1986
Nationality: Pakistani
Gender: Male
Dec, 2012 to Sept, 2013 (10 months)
Travelling Playing
Sports
Reading Books Computing
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