Administrative
Resume:
ALISON SHERMAN
O'Fallon, MO *****
**************@*****.***
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Administrative experience
Customer service
Payroll
Recruiting
Interviewing
Phone etiquette
Compliance management
Compliance Reporting
Conflict Management
Critical Thinking
Compliance Training
08/2022 to 03/2023
NESCO RESOURCE
O'Fallon, MO
Compliance Administrator
Facilitate the on-boarding on contract associates
Submitting weekly payroll while ensuring compliance is being upheld Overseeing candidates, on-boarding compliance, including but not limited to drug/ background screens, I9, E-Verify, payroll, state specific and/or client specific on-boarding. 08/2016 to 08/2022
NESCO RESOURCE
O'Fallon, MO
Commercial Recruiter
Informed job applicants of duties and responsibilities, compensation and benefits. Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications. Explained job duties, compensation and benefits to potential candidates. Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates. Managed candidate activity within Applicant Tracking System (ATS). Searched for qualified job candidates using computer databases, media advertisements or employee referrals. Sourced, qualified and conducted screening interviews with job candidates. Reviewed employment applications and job orders to match applicants with job requirements. 09/2013 to 08/2016
NESCO RESOURCE
Sunset Hills, MO
Senior Technical Recruiter
Source, interview, select and place applicants for Engineering, Information Technology and Professional positions
Perform wide variety of HR tasks, including Salary, Benefit and contract negotiations Write and interpret job descriptions,
Interview and select candidates, check references, perform background checks on applicants and conduct drug tests
Perform HR management tasks including counseling and terminations as needed for contract employees. Informed job applicants of duties and responsibilities, compensation and benefits. 12/2011 to 09/2013
PREMIUM RETAIL SERVICES
Chesterfield, MO
Retail Call Center Representative
Interface with customers via inbound or outbound calls for the purpose of resolving customer issues with products or services
Inbound customer service and troubleshooting calls SUMMARY
SKILLS
EXPERIENCE
Outbound business to business calls
Maintain call performance goals and quality goals
Perform other duties as assigned.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Updated customer accounts, addresses and contact information within call management databases. Engaged actively with callers, confirming or clarifying information and diffusing anger. Offered resolutions to de-escalate calls and solve customer issues. 08/2008 to 03/2010
APOLLO PROFESSIONAL SOLUTIONS, INC
Wildwood, MO
Technical Recruiter
Recruiting engineering positions including Aerospace and Civil positions Interviewed job applicants to obtain information on work history, education or job skills. Handling multiple jobs duties as well as recruiting on several different jobs openings simultaneously Searching for candidates on websites
Re-write resumes, edit and format resumes when needed. Used job boards, internet tools and career fairs to source both passive and active candidates. Created job ads and wrote job descriptions.
Sourced, qualified and conducted screening interviews with job candidates.
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