Substitute Teacher Customer Service
Resume:
Hanaa S. Omar
********@*****.***
Tampa, FL 33647
Business manager - Supervising - Accounting - Operation Manager- Bilingual skills.
Experienced in all diversified duties of accounting, bookkeeping, accounting payable and receivable, cost account, customer account, vendor’s accounts, and collections.
Conducted frequent consultations with professional personal regarding new developments in accounting.
Managed a staff of up to 300 people.
Assured quality of operation and compliance with policies and administrative directives.
Translated and Interpreted as needed.
Personal skills
Capable at problem solving.
Excellent communication both written and oral.
Good customer service skills,
Creative and innovative.
Highly incisive analysis.
Good persuasion skills.
PROFESSIONAL EXPERIENCE
Kelly Services Tampa, Florida
Substitute teacher Oct 2019- present
Alief Independent School (AISD) Houston, TX
Substitute Teacher Aug 2017– Sep 2019
Dollar Tree - Houston TX
Store Manager – Feb. 2017- March 2018
Maintained the full store, including the stockroom and sales floor, to company standards. Stocked and restocked inventory.
Maintained a professional and friendly environment with customers, subordinates and supervisors. Trained new incoming members to deliver outstanding customer service.
Completed opening and closing store procedure including bank deposit drops.
Big Bloom for trading and contracting - Cairo, Egypt
Operation manager - Jan. 2015-Oct. 2016
Ensured financial targets and other agreed targets were met in all departments.
Reviewed working practices to guarantee their success.
Ensured safety regulations were followed.
Kept employees’ motivated and organized appropriate training.
Investigated customer concerns and reported any issues.
Drove the business to increase profits.
Global Linguist Solution (Invizion) - Columbus, GA
Arabic Linguist - May 2009 - May 2010
Provided general linguistic support and interpreted interviews, meetings and conferences.
Interpreted and translated written and spoken communication.
Performed document exploitation, scan, research and analyze Arabic language documents for key information.
Arlington independent school (AISD) - Arlington, TX
Substitute Teacher - Aug. 2010 - Aug.2014 & May 2006 – Apr.2009
.Dillard’s - Arlington, TX
Cashier - Mar. 2004–Mar. 2006
Provided a friendly atmosphere for customers and offered them assistance.
Helped customers make selections by building customer confidence; offered suggestions.
Assisted in stocking shelves, rotating merchandise and marking prices.
Maintained management of daily cash accounts.
Processed payments by totaling purchases; processed checks, cash, and credit cards.
Heba wholesale - Arlington, TX
Store manager - Feb. 2003 –Feb. 2004
Steak&Co -Fort Worth TX
Business owner - April.2001-Mar.2002
Professor Travel - Cairo, Egypt
Operation Manager - July 1999 – Jan. 2001
South Sinai Travel - Cairo, Egypt
Operation Manager - Aug. 1994 - July 1999
South Sinai Travel - Cairo Egypt
Accounting - Aug.1990 - July1994
Education
Bachelor’s Degree
School of Commerce & Business AdministrationCairo, Egypt
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