Pamela Bachicha
Customer Service Professional
Edgewood, NM 87015
*************@*****.***
Optimist with a strong skill set.
Experienced customer service associate with a demonstrated history of various customer service- related jobs. Passionate about helping customers find what they are looking for and helping educate them for products or services they wish to know more about. Team player who is determined to exceed company expectations.
Authorized to work in the US for any employer
Work Experience
PCA Personal Care Assistant
US Department of Veterans Affairs - Albuquerque, NM February 2022 to Present
Personal care assistant.
Prepare meals.
Assisting with everyday chores: laundry, cleaning etc. Driving to appointments and shopping.
Tracking blood pressure, heart rate, sugar intake. Power of attorney.
Senior Investment Specialist
Specialized Trust Company - Albuquerque, NM
July 2017 to February 2023
Reviewing self-directed investments to verify compliance per IRS and companies regulations. This consists of various types of investing with retirement funds. Speaking to and assisting clients with their investments along with answering questions regarding the IRA accounts.
Contacting third parties regarding investment requests. Answering calls from various clients.
Verifying and funding investments.
Assisting colleagues when necessary.
Beverage Server
Sandia Casino and Resort - Albuquerque, NM
March 2015 to December 2015
Provided casino guests with cold/hot non-alcoholic beverages. Front Desk Associate
Neve's Uniforms - Albuquerque, NM
April 2011 to March 2015
Assisted first responders with uniform requirements and firearm accessories. Casino Table Games Dealer
Isleta Casino & Resort - Albuquerque, NM
April 1999 to December 2006
Provide entertainment while being able to follow procedures on dealing various games in the casino. Education
Vocational
Technical or Vocational School - Albuquerque, NM
January 2005 to August 2007
General educational development
CNM Community College - Albuquerque, NM
January 2005 to June 2005
Skills
• Computer Operation
• Serving Experience
• Restaurant Experience
• Front Desk (10+ years)
• Computer Skills (10+ years)
• Cash Handling (10+ years)
• POS (10+ years)
• Microsoft Outlook
• Banking
• Financial services
• Administrative Experience
• Accounting
• Office Management
• Meal Preparation
• Laundry
Certifications and Licenses
Authorized signatory, notary public.
August 2022 to August 2026
Assessments
Attention to detail — Familiar
April 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Sales skills — Highly Proficient
April 2021
Influencing and negotiating with customers
Full results: Highly Proficient
Scheduling — Proficient
October 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Cashier skills — Familiar
October 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Familiar
Administrative assistant/receptionist — Familiar
January 2022
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.