Data Entry Center Agent
Resume:
Jaydah Smith
Houston, TX
********@*****.***
Optimistic customer service call center agent, seeking full time role with customer service and data entry. Desires position that utilizes over five years of experience and strength in building relationships with clients and customers. Looking to continue providing exceptional service with each customer interaction. Work Experience
Medical Records Clerk
Ciox Health - Humble, TX
October 2022 to Present
Reviewed charts and flagged incorrect information reported. Responded to request for medical records and retrieved the information. Obtained necessary signatures on release authorizations for medical record requests from third parties. Input data in filing systems.
EPIC and Health Source.
Processed medical record requests from outside providers according to facility, state and federal law. Insurance Verification Specialist/Scheduler
Enhanced Revenue Solutions - Houston, TX
January 2022 to October 2022
Verify insurance eligibility for medical insurance for upcoming appointments by utilizing an online website Trizetto.
Answer questions from patients, clerical staff, and insurance companies to work in conjunction with the reception to ensure clean billing.
Take payments for patients deductibles, copays and coinsurance charges. Maintain patient demographic information and data collection systems. Schedule patient appointments via phone and email, using EPIC medical system & eClinicalWorks. Payment posting
Patient Service Rep
Acclara Solutions
May 2017 to January 2022
Manage 80+ inbound and outbound calls daily.
Access patient EOB's, insurance coverage and The Revenue Cycle. Light insurance verification.
Assist patients with taking collection payments and copays from hospital and physician visits. Assist patients with questions pertaining to their medical accounts. Setup payment plans for open balances on patient medical accounts. Assist patients with initiating balance disputes, rebill of insurance, and bad debt accounts. Use of Epic and CUBS systems.
Education
High school diploma
Skills
• Medical Billing
• Insurance Verification
• Epic
• Medical Records
• HIPAA
• Office Administration
• Medical Terminology
• Data Entry
• Medical Office Experience
• Phone Etiquette
• Computer Skills
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