Customer Service Data Entry

CHRISTINA PASDIORA

*** ******* **, ***** * Phone: 630-***-****

Elgin, IL 60120 *********@*****.*********:*************@*****.***

QUALIFICATIONS SUMMARY

Self-motivated, customer-focused, with ability to multi task, work in high pressure situations with excellent written and oral communication skills; seeking a positive work environment with a positive company culture looking for employees to have in a long term standing role with potential to grow over time. Seeking opportunities related but not limited to reverse logistics and supply chain services, procurement and provisioning, and customer service. Each category holds and is outlined below, demonstrating a minimum of eight years of experience among these different positions and consistently demonstrating the ability to support multiple areas within an organization.

PROFESSIONAL EXPERIENCE

Yardmax, Roselle, IL

Supervisor and Team Lead of Customer Service . December 2021 – April 2023

Customer Service Supervisor and Team Leader over seven employees both remote and internal supporting external customers and internal departments such as logistics, accounting, inventory and warehouse to help assure needs are met both internally and externally.

Promotion within department within seven months of original customer service role

Pioneered original customer service department from a team of two to a team of seven, developing training and in house processes originally not in place

Effectively trained a team of seven on how to process and perform in their roles delegating specific responsibilities to each

Sole contact for all escalations within department for external customer complaints including Better Business Bureau reviews and turning customer experience around for present time to during pandemic prior to hire date to establish a trust between customer and company experience

Developed a procedure to process claims to review customer requests for reimbursement and work between accounting and customer service to assure all claims are processed by warranty standards on a timely basis.

Reviewing inventory and back orders to receive and maintain a full on hand inventory for orders and ways to save breaking down larger assembly’s into individual parts to keep them on hand

Providing weekly and bi weekly reporting to management ad upper management to track current department as well as keeping staff on track to assure reporting will be accurate once presented

Developed internal part library for both internal and remote teammates to use identifying parts allowing to verify a part is correct when corresponding with a customer and allowing for less research time

DMInc, Arlington Heights IL

Wireless Procurement Specialist 2012 - 2020

Provisioning specialist on highest demanding accounts establishing strong customer driven connection while focusing on prioritizing opportunities resulting in a constant stable and steady team appreciated effort while increasing monthly revenue for DMI. Organizational, management and multitasking skills utilized to the highest potential operating four different programs and delivering optimal results.

Effectively trained ten colleagues resulting in the ability to cross train and support different areas as needed resulting in increased proficiency and revenue while satisfying the customer

Serve as a liaison between customer, carrier and DMI to increase efficiency and productive in each outlining objective.

Efficiently lead and ran a project reorganizing departmental devices as well as their current plan structure allowing the customer to utilize equipment more efficiently as well as ultimately resulting in a several thousand dollar (approximately $10k+) project completion in one single month in 2014.

Developed several new processes which are utilized today providing additional functionality and a cost savings for the customer allowing users to travel abroad while avoiding opening additional unnecessary contracts.

Continue to maintain and reevaluate processes and procedures providing increased proficiency for the customer as well as DMI.

Staffing Now, Schaumburg, IL 2011

Dispatcher

Interstate Technologies, Schaumburg, IL

Efficiently dispatch technicians for a thriving Toshiba phone dealer assuring accuracy and time management skills. Constantly support sales representatives, accounting and operations ensuring customer satisfaction as the end result. Time management skills, organization and customer service skills used while exhibiting continual customer support.

Support and assist staff using dispatching, customer service, warehouse, inventory skills by efficiently documenting, representing and communicating for a prospering Toshiba dealership.

Aerotek, Schaumburg, IL 2010 – 2011

Intuit, Schaumburg, IL 2011

Proficiently supported small business owners and accountants during the peak of tax season by assisting new customers set up accounts. Managed high call volume and answered tax and account questions in a fast and efficient manor. When applicable, walked customer through entire set up process demonstrating and emphasizing strong communication and customer service skills.

Arens Controls, Arlington Heights, IL 2010

Efficiently managed and supported customers by filling orders and processing invoice documentation within a three month period. Maintained the position and insured it ran smoothly and efficiently during another employee’s absence.

Sears Holdings Corporation, Hoffman Estates, IL 2001 – 2009

Logistics Analyst

Managed the flow of Sears’s defective and non-defective returns from the store to a third party warehouse and ultimately the final destination. Maintained department intranet site, including training manuals, forms and documents, current processes and departmental information as well as serving as a liaison between the buying departments, third party warehouses and stores

Effectively Supported and trained the Sears buying organizations for both defective and non-defective returns improving productivity

Ran SQL queries against the reverse logistics database for Sears buying departments which enabled them to plan for future purchases negotiate with Vendors and analyze monthly/yearly return recovery rates applied to their business as well as assist in determining compliance rates of participating stores.

Reviewed and processed Sears’s vendor credit requests on time and within guidelines.

Managed the communication and processing of over 4M units of non-defective goods, resulting in a cost credit of over $76M for Sears buying organizations in 2008.

Managed the current and changing dispositions of customer returns resulting in the processing of over 11M units, amounting to $133M dollars of vendor credits for Sears buying organizations in 2008.

Assisted in implementing a new policy for defective returns resulting in an increase of $20M extra credit dollars in 2006.

Assisted in developing a new tool which created, communicated and increased compliance of non-defective returns, resulting in a new compliance rate of approximately 90%.

Developed and maintained intranet site for reverse logistics department which provides an efficient and effective tool for the entire company supplying them with any available data within the reverse logistics department and increase compliance.

Implemented and maintained training manuals and monthly digest for back room processing within the stores. This data supplied constant information to the Stores of what changes have occurred or suggestions to make the returns process within the back room more effective.

Recognized for learning key functions of two positions due to the merger of Sears and Kmart and training two associates for similar positions.

Developed and maintained a monthly report for both sears and Kmart non-defective returns providing management tool.

EDUCATION

Associates Degree in Business Administration, American Intercontinental University Online, Hoffman Estates, IL

TECHNICAL SKILLS

Proficient in Microsoft Excel, Word and PowerPoint

System Experience: SAP/EDI, CRM and AS400

Experienced with Visio, Microsoft Front Page, Adobe Acrobat Writer, Lotus Notes, Microsoft Outlook, Oracle, Tigerpaw and Toshiba FYI, Sales Force, Service Now, Tango Command, Remedy, Service Now, Netsuite

Excellent Data entry Skills

Typing speed is approximately 60 wpm (words per minute) and approximately 12,750 ksph (key strokes per hour).

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