sylvia coleman

Memphis, TN adwwcz@r.postjobfree.com 901-***-****

Objective

Seeking a long-term position with an established company.

Skills & Abilities

Title processing, banking, underwriting, 10 key, accounts receivable, and training development with over 15 years of customer service experience.

sr. billing and reimbursement cigna

july 2020-present

Research problems with internal/external customers, banks, vendors, and or partners to resolve moderately complex issues. Also manage, reconcile, process balances, customer accounts while maintaining productivity standards.

quality analyst cigna

december 2018-july 2020

Meet audit productivity while providing clear accurate audit finding, prepares and or participates in call calibrations.

PATIENT CARE ADVOCATE cigna

APRIL 2014-july 2020

Handle inbound outbound members, providers, and physician calls while answering questions related to pharmacy benefits. Work with other operational departments to research and resolve mail order claim issues and respond to members within performance agreement guidelines.

Education

westwood high school, MEMPHIS, TN

general education

References

cynthia thomas, supervisor

cigna

901-***-****