Customer Service Care Advocate
Resume:
sylvia coleman
Memphis, TN ***************@*****.*** 901-***-****
Objective
Seeking a long-term position with an established company.
Skills & Abilities
Title processing, banking, underwriting, 10 key, accounts receivable, and training development with over 15 years of customer service experience.
sr. billing and reimbursement cigna
july 2020-present
Research problems with internal/external customers, banks, vendors, and or partners to resolve moderately complex issues. Also manage, reconcile, process balances, customer accounts while maintaining productivity standards.
quality analyst cigna
december 2018-july 2020
Meet audit productivity while providing clear accurate audit finding, prepares and or participates in call calibrations.
PATIENT CARE ADVOCATE cigna
APRIL 2014-july 2020
Handle inbound outbound members, providers, and physician calls while answering questions related to pharmacy benefits. Work with other operational departments to research and resolve mail order claim issues and respond to members within performance agreement guidelines.
Education
westwood high school, MEMPHIS, TN
general education
References
cynthia thomas, supervisor
cigna
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