Customer Service Accounting Clerk

Chantel McIntosh-Washington

Boynton Beach, FL ***36

**********@*****.***- 305-***-****

To obtain a position within a progressive company wherein I can utilize my professional customer service skills by providing exceptional support and assistance. With dedicated customer service manager skills with 15+ years of experience and a respected builder and leader of customer service-focused teams. Authorized to work in the US for any employer

WORK EXPERIENCE

Accounting Clerk

Napleton Automotive - Lake Park, FL - October 2016 to May 2017

•RDR'S of New Cars and Submitting of incentives.

Finance Assistant

Napleton Automotive Group - Lake Park, FL - May 2016 to May 2017

•Making sure deals are cleaned to be billed.

Accounting Clerk

Autobuy - West Palm Beach, FL - October 2015 to May 2016

•Billing wholesale deals

Secretary/Customer Service

Naranja Princeton CDC/ Charles McKinnon Law Firm - Naranja, FL - April 2009 to March 2012

•Handling the needs of Customers, Clients, Attorneys and Judges.

•Typing up Appeals, Motions, etc.

•Answering the phone and taking messages.

•Filing away client case files.

Customer Service & Cashier

Whole Foods Market - Pinecrest, FL - September 2008 to February 2009

•Assisting customers with any questions about products.

•Make certain customers are satisfied with their purchase experience.

Accounting Assistant

Dade Jeep Chrysler Dodge - Miami, FL - May 2007 to August 2008

•Handling important documents, making sure they're filed away.

•Assisting other accounting employees with other duties.

Sales & Service Customer Relations Manager

Maroone Nissan of Pembroke Pines - Pembroke Pines, FL - October 2004 to October 2006

•Oversee all customer related issues in the sales and service departments.

•Make certain that customers are pleased with the service rendered.

•Assess customer satisfaction through individual surveys.

•Supply customers with a 3-day follow-up on satisfaction evaluation via phone calls.

Sales Customer Relations Manager

Endicott Nissan - Pompano Beach, FL - January 2004 to October 2004

•Overseer of all customer related issues in the sales department.

•Greeted customers at the completion of a purchase.

•Surveyed customers to evaluate their sales/purchase experience.

•Contacted customer's 3-days after purchase for follow-up evaluation.

New Car Inventory Clerk/ Lease Return Consultant

AutoNation Nissan - Miami, FL - June 2000 to January 2004

•Responsible for ensuring that all vehicles had prices posted on their windshields.

•Entered cars into inventory according to year, make, model, etc.

•Responsible for making appointments for lease returns and all vehicles involved.

Receptionist/ Cashier/ Greeter

AutoNation Nissan - Miami, FL - October 1998 to June 2000

•Responsible for all front desk operations.

•Controlled a consistently high volume of calls.

•Responsible for making receipts for any funds received from customers.

•Responsible for greeting customers upon arrival.

•Directed customers to available salesperson or requested department.

EDUCATION

Palm Beach State College – Lake Worth, FL (not complete)

Miami Southridge Senior High School - Miami, FL (Diploma)

August 1994 to June 1997

ADDITIONAL INFORMATION

Areas of Expertise

Customer Service Management

Customer Satisfaction Enhancement

Teambuilding & Training

Complaint Handling & Resolution

Order Fulfillment

ADP and Reynolds & Reynolds Experience

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