Personal assistant

Muhammad Farouk ElShahed

** ****** & AlMarwa st,Faisal, Giza, Egypt

Mob. 002-010-94–47-7753

***********@*****.***

Career Objective

Seeking a challenging position and a career that enables me to enhance my personal skills and my public relations through a professional organization with opportunities for growth. Education

2003: Licentiate of literature (Cairo University)

Major: Philosophy (English)

Grade: (Good)

Courses:

2004 April Sejour System (Tourism software system) .

2008 December Amadeus System (Air ticket system)

March 2008: Basic Business Skills Acquisition (BBSA) Program, Course included: Business English, Business writing, Presentation skills. Extra sessions for accounting, Financial, Sales, Marketing and human resource management

2009 January: Travel agent's representative's skills development program (SDP) Sponsored by the European Union & the Egyptian travel agents association. Course included: Communication skills, solving problems and Presentation skills.

2009 March Rocket System (Tourism software system)

2022 January: E-Marketing professional training diploma (IBS Academy) Languages:

English : Excellent

Russian: Fair

Experience:

2017 March/Present: Tourism manager (Sharm Express)

• Promoting and marketing the business worldwide.

• Liaising with global tour operators around the world for fruitful co-operation.

• Sourcing products and destinations to meet customer demands for bespoke travel and sustainable tourism.

• Liaising deals and contracts with travel partners, including airlines, hotels, Cruises and suppliers to manage bookings and schedules, often one year in advance.

• Selling touristic services to corporates through organizing appointments and signing contract as partner.

• Dealing with M.I.C.E groups.

• Constantly motivating the sales team to hit their targets and ensure company profitability.

• Meeting regularly with team leaders to give them sales figures and plan how they approach their work.

• Communicating with sales consultants and providing encouragement, help and advice.

• Selling travel products and tour packages.

• Dealing with disciplinary matters and customer complaints.

• Dealing with customer inquiries and aiming to meet their expectations to be satisfied.

• Overseeing the smooth, efficient running of the business. 2016 Feb/March 2017: Tour operator (Hammock Tours)

• Arrange packages for honeymooners to unique destinations around the world.

• Arrange and sell tailor made packages FIT clients.

• Sourcing products and destinations to meet customer demands for bespoke travel and sustainable tourism.

• Dealing with customer inquiries and aiming to meet their expectations to be satisfied.

• Selling travel products and tour packages.

• Dealing with disciplinary matters and customer complaints 2015 Feb/2016 Feb: Business development Manager (Spark Group)

• Promoting and marketing the business around the world.

• Managing budgets and maintaining statistical/financial records.

• Liaising with global tour operators around the world for fruitful co-operation.

• Selling travel products and tour packages.

• Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism.

• Liaising deals and contracts with travel partners, including airlines and hotels, to manage bookings and schedules.

• Dealing with customer inquiries and aiming to meet their expectations to be satisfied.

• Dealing with M.I.C.E groups.

• Dealing with disciplinary matters and customer complaints 2010 Feb/2013 Dec: Public relation officer (Arab organization for administrative development

(League of Arab States))

Reserving hotel rooms & transfers for VIP (Consultants, Doctors and Ministers) members of the organization.

Meeting VIP members (Consultants, Doctors and Ministers) of the organization and assist them in the airport.

Getting visas belong to the members of the organization.

Reserving air tickets for the members of the organization through Amadeus system.

Handling visa procedures for organization`s members (Consultants, Doctors and Ministers) of the organization and assist them in the airport.

Managing the itinerary of the members in the Arabic countries during the conferences. 2009 March / 2010 Feb: Contracting representative (E.T.S co)

Checking the contracts of the hotels with the rates and conditions of the contracts.

Converse and negotiate with hotels and suppliers to obtain competitive prices.

Locate and update suppliers and hotels for online product.

Focus on best available rates for hotels on hotel banks providers.

Create several rates alternatives according to customer’s levels and needs. 2005/09 March: Tour Operator & assistant branch manager (Sharm El-Sheikh branch- SAM TOURS co)

Arrange tour programs and Offer it through corresponds with foreigner tour operators and travel agents according to their inquiries.

Reserving rooms, restaurants, vehicles, and professional guides.

Meeting & assisting the guest in the airport.

Handling the check in & check out hotel for the guest.

Ensure profitability by closely managing the tours.

Solving any problem facing the guest & serve them.

Selling excursions to our guest during their accommodation in Egypt. 2004/05 July: Excursion manager & assistant branch manager (Hurghada branch - SAM TOURS co).

Managing the lists of pick up hotels for the tour leaders.

Handling the info-meeting for the tour leaders with the clients & the customers.

Managing the program tour for excursions.

Reserving restaurants, busses (boats in case the excursion needed).

Signing contracts after negotiations with the suppliers of the excursions.

Following up the tour leaders during the excursions and fix any problem could face them.

Reporting the manager about the tour leader's sales reports. 2003/04 July: Tour Operator (Hurghada branch- SAM TOURS co)

Offer programs through corresponds with foreigner tour operators and travel agents.

Reserving rooms, restaurants, vehicles, and professional guides.

Meeting & assisting the guest in the airport.

Handling the check in & check out hotel for the guest.

Ensure profitability by closely managing the tours.

Solving any problem facing the guest & serve them. 2002 Sales representative & visa in-charge (Outgoing department-SAM TOURS co)

Reserving hotel rooms & transfers for the customers in Europe.

• Dealing with customer inquiries and aiming to meet their expectations to be satisfied.

• Selling travel products and tour packages.

• Dealing with disciplinary matters and customer complaints. PERSONAL INFORMATION:

Date of Birth: 11.07.1982

Nationality: Egyptian

Marital Status: Single

Military status: Exempted

References furnished upon request

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