Steven Page

**** * ********** ****, *** *

Las Vegas, NV 89104

Cell: 312-***-****

Email: adwwcp@r.postjobfree.com

PERSONNEL INFORMATION:

Country of Citizenship: United States of America Veterans Preference: Yes / 10 points

5 CFR 213.3012 (u) Schedule “A”

Current Federal Civil Employee: Yes

PROFESSIONAL PROFILE:

Prior service Senior Non-Commisioned Officer with leadership and organizational experience including supervising, training and planning what was needed in terms of supplies, rations, recruiting, retention, training, and equipment for the soldiers under my command. Worked as a IT Support Specialist in the Office of Information & Technology implementing laptop and desktop resources to the support staff in the VA Medical Center. Worked in the Systems Department at US District Court repairing, replacing and moving computer and sound equipment. Ability to relate well with people inside and outside a group and to work in a team environment. Work with various organizations as a volunteer to which provides me the skill to effectively provide information to various audiences in a clear, succinct, and organized manner.

EXPERTISE:

Training & Development

Help Desk Support

Administration

Problem Solving

IT Support

Customer Service

Management and Leadership

Troubleshooting

Project Management

Skills and Abilities:

●Communication: Participates and provides feedback during IT related conference calls. Able to explain, “in layman terms”, various IT subjects effectively. As class secretary for the intern class of 2016, was able to run the conference call meetings and pass out important information and updates. Currently directs workshop for high school students involved in the Chicago Westside NAACP ACT-SO Program. Facilitated and led meetings as the president of the Black Data Processing Associates (BDPA) Baton Rouge Chapter.

●Leadership: Currently serves as the Chairperson of the Armed Services and Veteran Affairs Committee of the Chicago Westside Branch NAACP. Elected as president of the Black Data Processing Associates (BDPA) Baton Rouge Chapter and as president served as a National Board member for the organization. Elected as Second-Vice President of the Chicago Westside Branch NAACP in charge of the Youth, ACT-SO (Academic, Cultural, Technical, Scientific Olympics), Education, Press & Publicity, Technology and Communication Committees. Appointed to the NAACP, Illinois Conference of Branches State Board as the ACT-SO (Academic, Cultural, Technical, Scientific Olympics) Chair.

●Customer service: Supervised soldiers and recruits to prepare them for military service. Managed and steered committee members of the Chicago Westside Branch NAACP to work together in coordinating organizational goals. Coordinated with other BDPA (Black Data Processing Associates) Chapter Presidents on issues such as leadership, recruitment and community education.

●Attention to detail: Researches and confirms eligibility for VHA benefits, facility of jurisdiction and Non-VA care payment authority. Verifies the statuses as being Permanent and Total Disability (P&T), Aid & Attendance and other eligibilities. Request information from consolidated Patient Accounts Center (CPAC) regarding patient insurance/ third party payer validation.

●Problem Solving: Came up with a solution to keep our inventory percentages up in the VISN 12 offices by breaking down the office in to 12 sections and having those sections scanned once a month. Set up schedules to keep unused PC’s from falling off the domain until positions and work areas were filled. Ability to think outside the box for solutions. Network and gather feedback from co-workers and affected end users to tackle issues that effect our ability to fuction efficiently.

Key Accomplishments:

●Received two Army Commendation Medals. Awarded the California Commendation Medal. Awarded two National Defense Service Medals. Received the Director’s Award for Recruiting Excellence. Received the Governor’s Recognition Award by the Governor of Nebraska. Awarded the Community Service Award from Changing a Generation Foundation. Received the Purple Reflection Award from the National Council of Negro Women Chicago Midwest Section. Graduated with high honors from Keller Graduate School of Management with a Master’s Degree in Information System Management. Member of Alpha Chi National College Honor Society.

WORK EXPERIENCE

Department of Veteran Affairs, Jesse Brown VAMC IT Customer Support Specialist

820 S Damen Ave, Chicago, Illinois 60612 May 2016-April 2021

Supervisor: Felton Smith Hours Worked: 40 / week

Phone: 312-***-**** Salary: GS-11, Step 4

Provide customer assistance and training for IT hardware and applications. Troubleshoot customer-reported problems, identify problematic software and hardware trends, and develop appropriate fixes to meet customer service performance requirements. Track IT customer support activities including documentation and updating work order databases. Repair computers and laptops by checking warranty status and ordering the parts necessary to repair the equipment. Diagnose and resolve problems in response to customer reported incidents using various IT tools. Reimage workstations and laptops using 1VA standard imaging process.

Department of Veteran Affairs, VISN 12 IT Specialist (Intern)

11300 W Cermak Rd, Westchester, Illinois 60154 Aug 2014-May 2016

Supervisor: Jeff Fears Hours Worked: 40 / week

Phone: 708-***-**** Salary: GS-9, Step 1

Work with applications software to include writing, debugging, and maintaining code, and integrating hardware and software components. Write and maintain program documentation. Customer Support and Help Desk tickets to include diagnosing and resolving problems in response to customer reported incidents. Install, configure, troubleshoot, and maintain customer hardware and software, and maintain problem tracking and resolution databases. Setup personal computers, laptops, and peripheral devices, including encryption. Database Management including installing, configuring, and maintaining database systems to include capacity management. Maintain, monitor, performance tuning, backup, and recovery of data. Networ k Services and Administration including configuring network servers, hubs, routers, and switches . Install, test, and maintain network operating systems software and monitor network capacity and performance. Operating Systems including installation, configuration, and management of hardware and software components of systems. Evaluate, select, and install system.

Social Security Administration HOSA System Administrator

131 S Dearborn Ave, Chicago, Illinois 60603 Jun 2014-Aug 2014

Supervisor: Scott Kargol Hours Worked: 40 / week

Phone: 866-***-**** Salary: GS-9, Step 1

Working as the HOSA (Hearing Office System Administrator) of systems for the Hearing Office, implements national systems programs, interfacing successfully with other programs on line; tests and analyzes results and performs necessary trouble shooting to correct errors and activate national programs. Verify the accuracy of input for all operational systems in the Hearing Office and also develop local systems applications to produce automated management information. Establish and develop procedures for operation and use of each system including local programs to aid in hearing office work processing and compiling data for management study and analysis. Prepare and maintain glossary program documentation, including flow charts. Reviews and modifies glossary programs to meet the requirements of users in the office. Administers the Hearing Office Tracking System (HOTS), which is the primary automated system resource for tracking cases, locating cases, providing responses to inquiries and producing management information for central office, the region, and the Hearing Office. Assures the effective control of cases through the office by inputting and extracting data from one or more databases while also preparing workload and status reports.

Department of Veteran Affairs, Edward Hines Jr Hospital Medical Support Assistant

5000 S 5th Ave, Hines, Illinois 60141 Dec 2013-Jun 2014

Supervisor: Jamel Williams Hours Worked: 40 / week

Phone: 708-***-**** Salary: GS-5, Step 1

Currently detailed as a Claims Assistant working in the Non VA Care Coordination section of the Fee-Basis unit.

Reviews medical documentation and records from external facilities and within the VHA Computerized Patient Records (CPRS) system. Uses the Fee Basis Claims Software and workflow processes that support the use of FBS in claims processing. Modify, retrieve, enter and delete information in the automated subsidiary accounting system (Fee system) and the general accounting system (FMS). Enters authorization for payment into the Fee Basis Claims Software (FBCS) and determines if the authorization is entered correctly. Examines payments for accuracy and ensures that any information that is required for data entry is present. Follows through on resolving any discrepancies by applying the appropriate corrections. Provides information about the status of actions and responds to inquiries by applying the appropriate solution. Prepares and sends correspondence to Veterans, families and vendors using various VA software. Verifies statuses of the veterans by using the VA Fee Basis menus when required. Validates, monitors controls and maintains accounting transactions and accounting records for multiple accounts, such as fee for services, authorized/unauthorized hospitalization, Millennium Bill, short term Fee Basis, long term Fee Basis, etc. Reconciles subsidiary ledges to general ledges for accounts having a variety of transactions, and researches discrepancies between ledgers and makes the appropriate adjustments. Reconciliation of detailed listing of outstanding transaction to general ledger control accounts.

Heavenly Computers and Printers, LLC Owner / President

526 E 32nd Street, Suite E, Chicago, IL 60601 Feb 2008-Present

Supervisor: Steven Page Hours Worked: 10-20 / week

Phone: 312-***-**** Salary: $15,000/year

Conducts technical assessments and provides advice based on business requirements and compiles results regarding purchase of computer equipment, hardware, and software. Provides group and one on one systems/software applications training to customers as required or requested; and provides on the job customer support. Responds to queries from callers with technology problems in homes and businesses. Troubleshooting, installing, removing and providing system knowledge assistance and/or training in response to customer requirements. Installs and configures software applications; and troubleshoots and maintains all customer hardware and software apparatus and applications, respectively. Diagnoses and resolves problems in response to customer reported incidents. Provide advice and assistance to customers in a respectful and highly professional manner and also diagnose and resolve simple and complex problems in response to customer reported incidents. Manage and install IT equipment to assure adequate coordination of IT technical support. Installing, assembling, and configuring computers, laptops, monitors, network infrastructure and peripherals such as printers, scanners and related hardware. Installing, configuring, and upgrading operating systems and software.

United States District Court Systems Department, Intern

219 S Dearborn Street, Chicago, IL 60604 July 2013 – Dec 2013

Supervisor, Mark Tortorici Hours Worked: 32 / week

Phone: 312-***-**** Salary: Not an employee

Provide technical and end-user support for PC-based and nationally supported automated systems. Assist in the installation, training, maintenance and administration of automation hardware, software and applications including the court’s local area network and monitor operations of the equipment and systems on a daily basis. Answer user questions; trace and identify sources of processing failures and procedural errors and provide technical advice. Aid in system maintenance activities such as the purchasing and securing of automation hardware and software. Support a diverse user base in word processing, spreadsheet and database applications. Install or assist in the installation of upgrades or new off-the-shelf/desktop releases. Set up, configure, install, troubleshoot, and document hardware and software. Ensure that patches, software updates, and virus definitions are applied in a timely manner. Develop, image, and deploy workstation environments to include the installation and optimization of operating systems, commercial productivity software, email software, and court-developed applications across a variety of desktop and laptop hardware platforms. Distribute new hardware, including laptops, printers, and mobile devices. Troubleshooting problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems, making repairs as required. Prepare and maintain documentation, standard operating procedures, and checklists for end users and other technicians.

Veteran Affairs Hospital, Jesse Brown VA Biomedical Department, CWT

820 S. Damen Ave, Chicago, IL 60612 July 2012 – August 2013

Biomed Supervisor, Michael Randolph Hours Worked: 40 / week

Phone: 312-***-**** Salary: Not an employee

Work with the biomedical engineer to schedule preventive maintenance, perform preventive maintenance and emergency unscheduled corrective maintenance for all medical equipment assigned to the hospital. Maintain and repair biomedical equipment used in the treatment and diagnosis of patients. Help provide technical support which includes technology assessment, pre-purchase evaluations, incoming inspections, installations, preventive maintenance, calibrations, repairs, condition evaluations, replacement recommendations, and parts inventory maintenance. Install operating systems, network systems, application, protocols, and equipment. Knowledge of various specialized systems, applications and equipment which are used in a clinical setting at Jesse Brown VAMC. Troubleshoot, diagnose and resolve user issues, equipment failure and network interface problems on variety of biomedical equipment such as advanced analog, digital, microprocessor, computer based, data network devices, and systems servers. Acting as a technical resource in assisting users to resolve problems with equipment and data.

AloriCares a division of Alorica, Corporate Headquarters Customer Service Rep

14726 Ramona Ave., 3rd Floor, Chino, CA 91710 July 2011 – July 2012

Associate Director, HR & Recruiting, Joshua Galle Hours Worked: 40-50 / week

Phone: 678-***-**** Salary: $21,000/year

Handle large volume of inquiries, while always providing excellent service. Responsible for utilizing customer service skills to: identify consumer needs, provide prompt resolution to inquiries and follow through on all calls with customers. Answer incoming phone calls from customers and respond to general customer inquiries, billing questions and/or customer complaints, and general technical issues with wireless products. Identify, research, and resolve customer issue. Recognize, document, and alert manager of trends in customer calls. Project a professional company image through phone interaction. Complete call logs and reports. Other duties as assigned.

Army National Guard Sergeant First Class

Chicago, IL & Carville, LA Apr 2004-May 2009

Supervisor: Charles Patton, Battalion Readiness NCO Hours Worked: 40-50 / week

Phone: 708-***-**** Salary: $55,000/year

Types correspondence and forms in draft and final copy; posts changes to army regulations and other publications; prepares and maintains files on an automated data processing system. Applies knowledge of provisions and limitations of freedom of information and privacy acts. Provides technical guidance and training to subordinates. Functions in a small personnel office, battalion, and personnel services support activity. Led and trained a team of six retention soldiers in reducing the attrition rate of soldiers in the State of Illinois. Responsible for supervising, coordinating and participating in the analysis, processing and distribution of strategic and tactical intelligence for the 178 Infantry Battalion and the 40th Infantry Division.

Chicago Board of Education Administrative Assistant II

125 S Clark Street, 8th Floor, Chicago, IL 60603 Oct 2002-Jun 2007

Supervisor: Diane Rohan, Director Cluster 1 Hours Worked: 40-50 / week

Phone: 773-***-**** Salary: $40,000/year

Developed and maintained a database system, using Microsoft Access, for collecting and maintaining students enrolled in cooperative work training classes throughout the city. Created reports and charts, using Microsoft Excel and Access, which provided administrators with up to date information on services provided to clients. Collected and disseminated pertinent data and information, using Microsoft Word, Excel and Access, to central office administrators and directors. Enters data into accounting and tracking system and corrects any invalid or incorrect entries, and checks the status of accounts. Verifies contract payments and provision and reviews files for accuracy and compatibility with the various accounting systems used by the Chicago Board of Education.

Chicago Westside Branch NAACP Office Manager

5820 W Chicago Avenue, Chicago, Illinois 60651 Mar 2001-Oct 2006

Supervisor: Vera G. Davis Hours Worked: 40-50 hr / week

Supervisor’s Phone: 773-***-**** Salary: $300/week

Developed and maintained a membership management database system, using Microsoft Access, for the Chicago Westside Branch NAACP. Oversaw the member management database system, including sending out email reminders, member roster, and records of financial dues. Created a technical manual that served as the operational instructions for using the Membership database. Served as the full time coordinator for the With Ownership Wealth (WOW) program, ensuring that housing education would be communicated to future home owners by setting up community housing fairs and workshops. Produced business correspondence and proof read for grammar, spelling and punctuation with a high degree of accuracy. Communicated routine policies and procedures on controversial programs such as the voting rights program and the affordable care act. Managed the procurement of all office supplies to include stationery, supplies, equipment and furniture. Chairperson of the Chicago Westside Branch ACT-SO (Academic, Cultural, Technical, Scientific Olympics) Program, and appointed as a board member of the Illinois State Conference of Branches NAACP as the State ACT-SO Chairperson. Handled queries of incoming phone calls, emails and general correspondence. Monitored project schedule baselines and cost performance criteria while helping plan our annual Freedom Fund Banquet. Assured office was neat, and stocked with the necessary office supplies.

EDUCATION:

Lewis University Long Beach City College

Romeoville, IL Long Beach, CA

Keller Graduate School of Management Chicago State University

Chicago, IL Chicago, IL

Masters Degree MISM BA, General Education, Aug 2011

3.92 GPA December 2013 3.54 GPA Dean’s List Cum Laude

Member of Alpha Chi National College Honor Society

JOB-RELATED TRAINING/CONTINUING EDUCATION:

Lewis University, Romeoville, IL 1978-1984:

Long Beach City College, Long Beach, CA 1985:

Calculus I 4 hr

Business Law 3 hr

Calculus II 4 hr

Principles of Economics 3 hr

Intro to Computer Science 4 hr

Introduction to Management 3 hr

Intro to Computer Science II 4 hr

Salesmanship 3 hr

Principles of Management 3 hr

Elementary Statistics 3 hr

Principles of Accounting II 3 hr

Intermediate Accounting I 3 hr

Chicago State University, Chicago, IL 1979, 2001, 2010:

Intermediate Accounting II 3 hr

Intro Financial Accounting I 3 hr

Finite Math 3 hr

Money and Banking 3 hr

Financial Management 3 hr

Principles of Finance 3 hr

Statistics For Business 3 hr

Keller Graduate School, Chicago, IL 2011-2013:

Advanced Office Systems 3 hr

Managerial Applications of Information Tech 3 hr

Principles of Management 3 hr

Managing Organizational Change 3 hr

Organizational Behavior 3 hr

Leadership and Organizational Behavior 3 hr

Accounting and Finance 3 hr

Project Management Systems 3 hr

Advanced Project Management Systems 3 hr

Systems Analysis, Planning, and Control 3 hr

Network Concepts and Applications 3 hr

Contracts and Procurement 3 hr

Principles of Info Sec and Privacy 3 hr

Essentials of Info Sys and Programming 3 hr

Database Concepts 3 hr

Strategic Management of Technology 3 hr

Managing Quality 3 hr

Information Systems Management Capstone 3 hr

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