Network Technician Systems Administrator

Philip E. Berneche

** **. ***** ****** • Chicopee, MA 01020

Phone: 413-***-**** • e-mail: ************@*****.*** QUALIFICATIONS/CAPABILITIES

• CompTIA Security+ Certified – ID # COMP001006947063 Verification code MJSGTTTGLK11CHN3

• CompTIA Network+ Certified # COMP0016947063

• CompTIA A+ Certified ID # COMP0016947063

• ACAS Certified

• LRA/PKI NEATS Trusted Agent

• Microsoft Certified Professional. Certification ID # 6093328

• Microsoft Certified Desktop Support Technician.

• 15 years’ work experience with Citrix Xenapp 6, Citrix Xen Center 5.6, Citrix Delivery Services Console 6.0, VMware, VPN, Windows 7, Windows 8, 10 Windows Server 2003/2008,2012,2016 Active Directory, Microsoft Exchange, Office 365 Admin Portal, Azure, Microsoft Office 2010 & 2012, 2016, Sonic Wall and Meraki Network Security Devices/Firewalls.

• 15 years IT field experience working Remote/Onsite customer support. EMPLOYMENT HISTORY

Tyto

Athene March 2023 – Present

Systems Administrator III LRA/PKI NEATS Trusted Agent 439/CS SCOO

• Serve as a focal point for problem resolution on Dell-EMC Storage File Server Consolidation devices and Information Continuity of Operations Capability (I-COOP) backup monitoring and replication issues.

• Perform system analyses to resolve configuration and equipment problems.

• Coordinate with HQ and base CFPs to schedule hardware and software maintenance and updates to the storage equipment.

• Schedule and execute backups, test, and monitor successful backup replication and recovery operations to ensure successful and optimum performance of data recovery and backup capability.

• Provide Tier 2 and Tier3 support to HQ and bases CFPs on storage, backup, restores, replications, and remediate user-based, system-based, AFNet-based, etc. issues.

• Support all aspects of the I-COOP File Server Consolidation to include shares creation on the devices, privileges to file share areas, allocation of file share space on base devices.

• Monitor all storage devices for file shares, backup success, recovery success, capacity planning, and recommends expansion of devices as need arises.

• Build virtual servers to support storage monitoring tools.

• Assist in new storage devices and upgrade installs, including configuration of file storage equipment.

• Monitor the day-to-day back-up operations of backup/replication software for AFRC.

• Monitor AFRC Host bases day-to-day back-up operations advise/assist Host base POCs of required actions.

• Provides administration and configuration support for backup software operations. Zenith Advanced Solutions, MA July 13, 2020 – March, 2023 Systems Administrator III LRA/PKI NEATS Trusted Agent 439/CS SCOO Provide NIPR/SIPR network support including installing, upgrading and configuring hardware/software. Functional Responsibilities

• Function as focal point for user and server problem resolution. Provide end-to-end ownership of incidents with actual or potential impact to operations.

• Share Drive Backup & Recovery

• Share Drive Permissions

• SIPR PKI Services Including CRI & SIPR token creation

• NIPR NEATS Token Administrator

• HQ software license manager for Westover ARB

• Administer cloud-related components and operational management tools.

• Maintain cloud user access roles, presentation of applications and automation workflows.

• Support requirements to configure and implement any required cloud integration with other applications, automation monitoring and automated event/ incident remediation wherever possible and appropriate.

• Manage and maintain VMs and virtualization related technologies, including configuration management tools.

• Support Network Servers.

• VDI/Zero Client Support

• Printer/MFD Support

• Scanning/Patching Network Vulnerabilities

Integrated IT, Westfield, MA February 2, 2017 – March 6, 2020 Network Engineer

Job responsibilities:

• Provide Remote Tier 2 Server/Desktop support for over 200 companies across the nation. Utilizing ConnectWise ticketing and Kaseya Remote support.

• Support Windows Server Infrastructure to include back up verification, Disk usage, OS updates, App updates, Event Log monitoring, Server Utilization, Server Security.

• Server 2012R2/2016 AD Users and Computers Administrator

• Responsible for onboarding/off boarding new AD users.

• Responsible for onboarding/off boarding new Exchange and/or 365 users.

• 365 Administrator

• ProofPoint SPAM Administrator

• DATTO backup Administrator

• DUO Multifactor Authentication Administrator

• Troubleshoot issues with AD, Firewall, VPN, RDP, VMware, Office 365, Azure, DNS, DHCP, WiFi

• Troubleshoot PC Hardware, Software, OS, MFP Printer issues. CleanSlate Centers, Holyoke, MA July 8, 2015 – January 6, 2017 IT Specialist

Job responsibilities:

• Help Desk Remote Support providing Tier 1/Tier 2 support

• Onsite IT Hardware installs/upgrades working with Meraki switches, Security Devices, and AP’s. Also worked with Sonicwall Firewalls.

• Provide onsite Desktop/MFP Printer support

• Responsible for several IT onsite set ups of new CleanSlate locations, including East Boston MA, Williamsport PA, Wilkes-Barre PA.

Head Start, Springfield, MA April 2, 2008 – June 18, 2015 Network Technician

Job responsibilities:

• Administrator of the Head Start network AD users and computers

• Managed, monitored, and maintained the performance capabilities of the HCS Head Start network

• Administrator for Exchange

• 365 Administrator

• Administrator for Citrix Xenapp 6, Citrix Xen Center 5.6, Citrix Delivery Services Console 6.0

• Administrator for Sonicwall network security

• Provided technical support for all agency users

• Responsible for maintaining/upgrading agency hardware including servers, virtual servers, desktops, laptops, thin clients, network PoE switches, routers, IPADS, VoIP phones, and MFP network printers

• Maintained the agency website

• Created a new HCS Head Start Intranet site, an improvement which will bring a wide variety of information to all agency employees and will increase the agency’s productivity.

• Provided reliable setups for on/off site presentations and events.

• Assumed responsibility for training new personnel, including the new IT coordinator EDUCATION

Springfield Technical Community College, Springfield, MA September 2013 – 2015 Computer & IT Security - CITS.AS Associate in Science in Computer Information Technologies Springfield Technical Community College, Springfield, MA September 2007 – January, 2008 Center for Business and Technology

PC/Network Technician Training

• Windows XP MCP Certification

• CompTIA A+ Certification

• Windows Server 2003/2008/2012R2/2016

• CompTia Network +

• CompTia Security +

• DUO Network Security

• Printing/Preventative Maintenance

• PC/Network Virus Protection

• Advanced LAN (TCP/IP)

• Wireless 802.11 a/b/g/n Networking

• Advanced Hardware/Software Troubleshooting

• Red Hat/ Suse 10.2 Linux

• Client/Server Support

• Intern program

New Horizons Computer Learning Center Classes

• Microsoft Windows 7 Level 1

• Microsoft Windows 7 Level 2

• Comptia Network+

• Comptia Security+

• Comptia Server+

• Microsoft Office word 2007 level 1

• Microsoft Office word 2007 level 2

• Microsoft Office Excel 2007 Level 1

• Microsoft Expression Web 3 level 1

• Microsoft Expression Web 3 level 2

Philip E Berneche

Systems Administrator III MCDST, MCP, A+, Network+, Security+, ACAS LRA/PKI NEATS Trusted Agent

93 Mount Royal st

Chicopee, MA 01020

Cell 413-***-****

References Available Upon Request

SPECIALIZED EXPE RIENCE: GS-7 LEVEL: T o be eli gible f or this positi on at this g rade level, yo u must mee t the followi ng r equir emen ts. You must have one yea r o f specialized expe rience at a level of difficul ty and responsibility equivalent to t he GS-5 gra de level in the Fe deral service: T his experience must i nclude In formation Technology (IT) relate d experie nce tha t de monstrates each of t he f ollowing fou r competencies: 1) Attention to Detail, 2 ) Customer Service, 3 ) Oral Communication a nd 4) Pro blem Solving. Specialized experi ence fo r t his position includes: In terviewing subject-ma tte r pe rsonnel to g et fac ts rega rdin g work processes, and synthesizing t he resul ting data in to cha rts showing inf orma tion flow; o perati ng computer consoles where this involve d choosing f rom amo ng vari ous pr ocedures in res pondi ng to mac hine commands or unscheduled hal ts; scheduling the sequence o f pr ogr ams to be p rocessed by c omputers where alt erna tives had to be wei ghe d with a view to p ro duction efficiency; p repa ring documenta tion on cost/be nefit studies whe re this inv olved summarizing t he mate rial and or ganizing i t in a l ogical fashion; worki ng di rectly with customers in o btaini ng in formation nee ded to establish or cha nge accounts; t ranslating de tailed lo gical steps devel oped by others in to la ngua ge codes that computers accept where this re quir ed u nderstanding of pr ocedures and limi tati ons app rop riate to use of a p ro gramming langua ge.

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