Customer Service Relations Manager

Location:

Posted:

May 03, 2023

ARADHYA SINHA

Skills

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• MS Office, Word, Excel

• Marketing and Sales

• Customer service

• Flexible and adaptable

• Strong communication

• Passionate leader

• Customer obsession

• Curious to learn more

• Solution driven

• Invoicing and Billing

• Leadership abilities

• Multitasking and prioritization

• Team management

• Human Resources

Work Experience

Customer Relations Manager March – Dec 2022

Oswaal Books

• Lead a team of five to successfully resolve customer escalations

• Achieved 90% customer satisfaction and received great after surveys

• Successfully retained 90% customers due to exemplar services Phone Banking Officer Aug 2021 – Feb 2022

Axis Bank

• Worked in credit card department for one of the largest banks in India

• Responsible for resolving all customer queries for one of the most popular bank in India

• Resolved upto 150 calls in a day keeping AHT (Average Handling Time) under 8 mins

• Also sold insurances worth over 20 lakhs during my tenure

• Had a 100% customer satisfaction rate

Google Pay Feb 2021 – Aug 2021

• Worked for Google Pay in India as an activation partner

• Connected maximum number of businesses with Google Pay by educating them of its benefits

• Assisted in resolving issues for customers regarding Google Pay in India

• Trained and provided materials for ease of onboarding of customers.

• Regularly checked back with customers on their experiences and feedback University Degree

Post Graduate in Strategic Business Management Jan 2023 –Present Conestoga College

Bachelors in Business Administration (BBA) Aug 2018 – Jul 2021 GGS, Indraprastha University (IPU)

Interests

§ Chess § Badminton § Zoology