CRM Developer

Location:

Remote, OR

Salary:

$85/hr

Posted:

May 03, 2023

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Resume:

Sandhya Praveen

**********@*****.***

469-***-****

Summary

9+ Years of Experience in Power Apps and Microsoft Dynamics CRM space (Online & On -Perm) covering D365 (Portals, CI and UCI)/2016/ 2015/ 2013 Customization, Configuration, Maintenance and Support.

Implementation and Support of MS CRM in Insurance/Banking/Biotechnology domain using both Online/On-premises versions.

Responsible for reviewing client business processes, re-engineering the client’s processes to improve efficiency, and performing many of the functional tasks required for a successful CRM implementation.

Create Solution design to address client business, interface, and performance requirements.

Involved into SDLC Activities – Design, Documentation, Development, Testing, Deployment.

Having experience of creating Model Driven apps/Flows/Plugins/Workflows/Custom Workflows/Dialogs/Activity development and reports generating on MS CRM D365/2016/2015/2013.

Developed Custom .Net Web pages using CRM SDK, C#, ASP.NET, WCF, ADO.NET, SQL Server, and LINQ for User Portals.

Customize the application using HTML, JavaScript, Ajax, XML and jQuery. Working on the Authentication, windows services, and Web custom controls with OOPs (Object Oriented Programming) concepts

Sound Knowledge in SSRS and MS CRM Database Structure.

Well-versed with Ribbon/Sitemap Customization and Workflows in CRM 2016/2015/2013.

Experience in Visual Studio Team System (VSTS) Azure DevOps for code repository. Code Check ins, Push and pull requests and moving code to branches.

Knowledge on CRM D365 Security Roles, Organization level, Teams, User’s level, Parent and Child Business Unit and their relations, Enhanced Business Rules, Search Screen, Hierarchy Visualization etc.

Technical Skills:

CRM Tools: Power Apps Power Platform, Power Automate, Microsoft Dynamics CRM 365 V9.0/9.1/2016/2015,2013,2011.

Reporting Tools: Power BI, SQL Server Reporting Services (SSRS).

.NET Technologies: MS Visual Studio 2012, 2015 & 2019.

Programming Language: C#.NET, ASP.NET, VB.NET.

Other Technologies & Tools: HTML, CSS, Java Script, jQuery, XML, Fetch XML, AJAX, JSON and ODATA, Web Services, WCF, REST, SOAP WEB API, MVC, Power shell 2.0, SharePoint 2016, Azure DevOps (VSTS), SSIS.

Databases: MS-SQL Server 2008R2/12.

Professional Experience:

Enterprise Rent-A-car, MO

CRM Developer June 2021 – Till date

Synopsis: Purpose of this project is to upgrade Dynamics CRM online 365 for agents to handle different customer reservations and support customer based on their need.

Responsibilities:

Requirement gathering, analysis, estimation, designing best Solution to address client business.

Involved in Upgrade, Installation, setup, and configuration of CRM application.

Involved in Data migration from legacy applications.

Development of Plugins/Custom Workflows Activities.

Configure new CRM Entities, Custom attributes, and Forms to support changing business needs.

Involved in Bug fixing, Unit Testing.

Verizon Communications, NY

CRM Developer May 2019 – June 2021

Synopsis: Purpose of this project is to integrate Dynamics CRM with the One talk side view app is to support end users (agents and customers). This will allow agents and customers to communicate back and forth on different cases, account, and product related queries without any hassles.

Responsibilities:

Working on Enhancements & Change Requests.

Actively involved with the Technical Development Team to validate functional requirements to drive common technical specifications delivery.

Development of Plugins/Custom Workflows Activities.

Configure new CRM Entities, Custom attributes and Forms to support changing business needs.

As it is a Workflow based System, created on demand Workflow Activities and Custom Workflow activities which are widely used.

Involved in Bug fixing, Unit Testing.

Environment: Microsoft Dynamics CRM Online Version V9.0, Power Automate (MS Flows), PowerApps, Power Platform, Microsoft Dynamics 365 Customer Service Portals, Azure DevOps, JavaScript, jQuery, CRM SDK, Microsoft .NET 4.0 Framework, C#, Azure Cloud

Apttus, CA

CRM Developer April 2018 – May 2019

Synopsis: Purpose of this project is to implement Dynamics CRM online for Sales and Marketing team users. This will allow users to enter and track customer related information like, Leads/Opportunities and track sales data. Sales and Marketing managers use the application to forecast sales and take key decisions.

Responsibilities:

Requirement gathering, analysis, estimation, designing best Solution to address client business.

Model driven apps with CRM customization and implementation of flows.

Involve in preparation of FDD, TDD.

Involved in Customizing and Configuring D365 Entities, Forms, Dashboard and Views.

Involved in implementation of canvas as POC with power queries.

Integration of MailChimp and Dynamics CRM using Power Automate Flow

Novozymes, Bangalore

CRM Developer April 2015 - May 2017

Synopsis: Novozymes CRM project was involved in implementing Microsoft Dynamics 2015 for users (Sales, Marketing, Customer Service) and later upgrade to Microsoft Dynamics 365. CRM will allow Sales and Marketing users to access different Reports, Sales information, Customer data, etc. all in one place.

Responsibilities:

Working on Enhancements & Change Requests.

Actively involved with the Technical Development Team to validate functional requirements to drive common technical specifications delivery.

Development of Plugins/Custom Workflows Activities.

Configure new CRM Entities, Custom attributes, and Forms to support changing business needs.

As it is a Workflow based System, created on demand Workflow Activities and Custom Workflow activities which are widely used.

Involved in Bug fixing, Unit Testing.

Environment: Microsoft Dynamics CRM 2015/365 online, Team Foundation server, JavaScript, jQuery, CRM SDK, Microsoft .NET 4.0 Framework, C#, Azure Cloud

CITI CRM, Chennai

CRM Developer July 2012 – April 2015

Synopsis: Primary objective of CITI CRM project is to implement MS CRM 4.0 for the Users (Bankers, Associate Bankers, Investment Counselors and Product specialists) and later upgrade to MS CRM 2015. CITI CRM implements OneSource CRM functionality of the US region to APAC and EMEA regions. This implementation of CRM will allow Bankers, and Investment Counselors to leverage the existing functionality of Call report, pipeline, Account-planning, Bio-briefing functionalities.

Responsibilities:

Interaction with prospects / clients to understand business requirements.

Involved in Customizing and Configuring Entities, Forms, Attributes, Views, Ribbons, Site Map, Workflows, Actions, and Dialogues.

Gathered and documented business requirements for the project and created some POC’s with designer tools such as Microsoft Visio to show the concept-based structure.

Designed and implemented some Custom CRM Plug-ins and workflows and integrated CRM through the plug-in Registration tool.

Used third party development supporting tools such as XRM Toolbox and Ribbon Workbench to extend the CRM system effectively.

Responsible for code check in, push, and pull requests from version control and moving code to dev branches to master branches using TFS.

Designed Managed and Unmanaged solutions as per requirements to create custom Forms, Views, Entities, Relationships, JavaScript events within the solutions.

Customization and Configuration of CRM using application and involved in up gradation of Microsoft Dynamics CRM from 4.0 to 2015.

Environment: Microsoft Dynamics CRM 4.0/2015, JavaScript, jQuery, CRM SDK’s, Microsoft .NET 4.0 Framework, C#.

Education:

Master of Science in Computer Applications from Anna University – Chennai, India

Bachelor of Science in Computer Science from Madras University - Chennai, India.

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