Administrative Assistant Office Manager

Pooja Patil

***** ** ****** **, ********, OR - **229 +1-585-***-**** *****.*****@*****.***

OBJECTIVE

Seeking Administrative Assistant role where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company EDUCATION Master of Management System, Human Resource June 2011 - June 2013 University of Mumbai, RGIT

Bachelor of Science, Information Technology June 2007 - Feb 2011 University of Mumbai, Bhavans college

RELEVANT

COURSES

UNDERGRADUATE COURSES:

Introduction to Information Technology

Introduction to Java, C++ & C#

E-commerce

Management Information System

Web designing HTML, SQL

Programming with Visual Basic

Database Management System (DBMS)

Computer Graphics

Applied Mathematics

Communication skills

GRADUATE COURSES:

Human Resources & Development

International business

Training & Development

Project Management

Marketing Management

Labor Law & Industrial relations

Operations

Research Methodology

Organizational Behavior

Economics

SKILLS

Database management: Microsoft Excel, MS Word, MS PowerPoint

Excellent verbal & written communication skills and attention to details

Valuable exposure to high pressure work model at H&R block with ability to stay calm throughout

Able to work under pressure and to aggressive deadlines with a positive attitude

Ability to take lead in a group along with good problem-solving, critical thinking & decision-making skills PROJECT Benchmarking Training & Development Process

The objective of the project was to improve the current process of employee training and development at L&T HED and to study the different types of techniques used to evaluate training. The research methodology used for this project was Questionnaire & Telephonic Interview. The findings & recommendations were to introduce a behavioral online training for employees & develop a system to measure ROI on training EXPERIENCE Customer Service Professional/Admin Assistant Tax season @ H&R BLOCK District Office Beaverton, OR Since 2017 – Current

Greeting clients in a personalized, friendly, and inviting manner

Matching clients with the best-suited tax professional for their needs

Assisting clients with their scheduling

Handling client exits by ensuring all current and future needs are met

Maintaining office cleanliness and organization of resources with team members

Cash registration operations

Making Connect calls to get back prior clients

Trainee @ TopTech Realty LLC & Oregon Children's Academy, Portland, OR Dec 2016 - June 2017

Market research on enabling Health Benefit Packages for employees of small business

Suggesting innovative ideas for promoting the school to increase kids’ enrollment

Comparative market analysis on tuition rates for Infants, Toddlers & Pre-K

Qualitative analysis on applicants for Marketing Manager position and conducting phone interviews

Administrative tasks such as posting job openings on LinkedIn and other web portals, etc. Internship Training & Development @ L&T, Mumbai, INDIA May 2012 - Oct 2012

Data Screening & Designing Training Calendar & making PowerPoint presentation for Training Program Tests

Scheduling meetings & appointments using Microsoft Outlook REFERENCES Whitney Carlisle

Team Lead & Office Manager, H&R Block District Office, Beaverton, OR - 97005

Contact: +1-503-***-****

Email: *******.********@***.*******.***

John Laurins

Office Manager, H&R Block,

Aloha, OR - 97006

Contact: +1-503-***-****

Email: *****.*******@***.*******.***

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