Customer Service Underwriter

Donna Prevost

510-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS

A goal oriented individual with an ability to manage multiple tasks and meet deadlines. I have experience in mortgage, real estate and insurance. Strong background in origination, loan processing, funding and customer service. Impeccable reputation with brokers and workplace dependability and for taking the initiative. Skilled in adapting to high-paced environments. Have a willingness to learn and can function effectively as an independent worker or part of a team. SKILLS/AREAS OF EXPERTISE

Priority setting Business Related Networking and Teamwork Reviewing loan files to ensure compliance Attention to detail Strong Communication Verbal and Written

Confliction Management Solution focus Interpersonal communication Microsoft office, Encompass, Byte, Data Trac, IDS, Skype, Zoom

PROFESSIONAL EXPERIENCE

Sr. Loan Funder, US Bank 09/2021 – 06/2023 Pleasanton, CA

•Validated fees with partners for disbursement

•Coordinated fundings with partners

•Prepared documents for closing

•Checked documents against underwriting worksheets to ensure all conditions are met

•Coordinated closings with AE’s & escrow agents

•Ensured that all closing conditions were satisfied prior to funding

•Maintained a working knowledge of the bank’s lending policies, procedures, and philosophies toward various types of commercial/business loans; understands and promotes bank philosophies, personnel, products, service programs to staff and public

•Established adherence by loan officers and staff to lending and loan operation policies and procedures Sr. Loan Funder, CMG Financial (Mortgage) 10/2011 – 04/2021 San Ramon, CA

•Compliance Associate

•Reviewing and sending CFPB compliant closing disclosures to borrowers

•Drawing closing documents. Always balancing with escrow/title

•Successful and enthusiastic communication with processors and loan officers to complete the file

•Gladly worked overtime to meet time frames for disclosure and closing documents

•Helped Funders, Processors and Loan officers with questions

•Worked with Byte and IDS for drawing closing disclosures and final closing documents. Sr. Loan Funder, Wells Fargo 01/2009 – 07/2009 San Ramon, CA

•Worked on the compliance desk reviewing loan flies for information accuracy in the disclosures, completing the disclosures correctly and accurately to be in compliance with CFPB. Insuring that disclosures went out timely to meet CFPB requirements.

•Data in the files being disclosed office property and the communicating with the loan officers with discrepancies or missing information.

•Answered and help new compliance associates. Participated in Fire lending, ECOA and TILA trainings. Processor, Fremont Bank 04/2008 – 07/2009 Hayward, CA

•Reviewed loans as set forth by original underwriter including but not limited to tax returns, credit reports, income and assets documentation and appraisal condition.

•Generated additional conditions if necessary. Singed off conditions for U/W and funding PTD’s PTF’s.

•Ran DU and LP and handled the LP box for LO’s and processors.

•Maintain turnaround time requirements per department specifications.

•Handled multiple assignments and commitments. Review and sign off all credit comparisons.

• Coordinates fundings with partners

Sr. Loan Funder, Residential Pacific Mortgage 06/2006 – 12/2007 Alamo, CA

•Scheduled closings with Title/ Escrow Company.

•Reviewed new files and communicate to escrow and LO/ processor expected turn times for funding review.

•Get funding conditions signed off. Coordinate/communicate with the underwriter on any outstanding conditions. Work with the underwriter and processor to clear conditions.

•Cleared condition, be sure all underwriter conditions. Verify all documents are accurate.

•Balance loan funds with Tile, Escrow Attorneys . Request wire once loan is ready to close. Prepare collateral package. Sr. Loan Funder, Loan Center Of California 01/2004 – 06/2006 Suisun, CA

•Reviewed loan funding packages.

•Balanced with Title/ Escrow. .

•Insured all of the documents are accurate. Finalizing your escrow accounts for property taxes and insurance.

•Verified wire instruction before wiring. Request final HUD to balance.

•Insured all lender credit were accurate. Setting up the wire for funds to escrow and title company. Doing so to ensure a smooth funding process.

Sr Loan Funder, Countrywide Financial 02/1997 – 12/2004 Alamo, CA

•Prepared funding packages, to be deliver via e-mail with title escrow information

• Escrow /Tile company to obtain information about taxes and county recording.

• Completed timely and accurate review of loan documents and funding conditions for wire and disbursing funds to Title/ Escrows.

•Verify all wire instruction. Making sure lender credits that are due.

•Close file out with final HUD.

Loan Officer, Preferred Credit 01/1994 – 02/1997 Walnut Creek, CA

•Evaluate credit worthiness by processing loan applications and documents within specified limits.

•Interview applicants to determine financial eligibility and feasibility of granting loans

•Determine all applicable ratios mertrics and set up debt payment plans.

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