Network Engineer

Raenard Reid

***********@*****.***

Education:

NexGenT

San Jose, CA

Full Stack Network Engineer Basic Training, April 2020 - September 2020

Stony Brook University, Stony Brook, New York

Bachelor of Arts in Sociology, (with a concentration in Economics) May 2013

Minor in Media Arts, May 2013

Certifications:

Cisco Certified Network Associate (CCNA)

Full Stack Networking Associate (FSNA)

Full Stack Networking Professional (FSNP)

Projects

Full Stack Network Project – July 2020

Planned, designed, and deployed a robust network infrastructure supporting a headquarters office and 2 branch offices hosting 55 LAN users.

•Worked on IT operations, architectures, network infrastructure design, configuration, and management to create a network solution with the specifications set by the client

•Presented project manager with a full Statement of Work that included the network topology, basic timeline for project delivery and a bill of materials

•Logged 80hrs of command line configurations on routers and switches that included VLANs, VTP, HSRP, BGP, QoS, DHCP, and STP to ensure proper functionality of the network

Cisco ASA SSl VPN Project- August 2020

This project includes the installation of ASA Firewall with SSLVPN Service to support the requirements of the Statement of Work.

•Brownfield deployment, added a Cisco ASA 5506-X Firewall to the existing FSN Project at the HQ location

•Completed a HQ ASA 5506-X Deployment, HQ ASA 5506-X SSLVPN Configuration and Verification and Testing & Confirmation of Deliverables

•Set up and configured Trusted Root CA signed certificate and installed on the ASA used for SSLVPN users to authenticate against when using the SSLVPN

•Perform final testing of all installed network services and confirm each deliverable was met in the Project Completion Form

Colocation Data Center Project- September 2020

Deployed a robust network infrastructure in support of The Company headquarters and two branch office facilities.

•Brownfield deployment, added a colocation DC to provide offsite high availability and resiliency to the FSN project

•Identified potential risks, created a scope of exclusions, change additions and proposed billing terms to the company HQ

Followed 14 Scope of Work milestones and tasks ranging from Project Kick off to High Availability Cabling, EIGRP Dynamic Routing, set up HQ Colo LAN to Project Closure to ensure all deliverables are completed

Work/Leadership Experience:

Verizon Wireless – Network Technician

December 2021 – Present

Install, configure and maintain network equipment including routers, switches, load balancers and firewalls

Design, deploy and manage network solutions

Hardware/software testing and troubleshooting

Collaborate with vendors on network implementation, optimization, security and ongoing management

Knowledge of network protocols TCP/IP, DNS, DHCP, VPN, MPLS, BGP, OSPF and VLANS

Sabey Data Centers – Data Center Technician

May 2021 – December 2021

Manage operational processes, procedures and as-built drawings

Develop and maintain project work plans, estimates and schedules for a small project or multiple concurrent projects

Perform remote hands services for Sabey customers

Coordinate and Install cabling infrastructure

Thornton Tomasetti - Desktop Technician

March 2020- May 2021

Provide level 1 and level 2 helpdesk & desktop support for 1,500+ end users across 50 offices (spanning Pacific Standard Time to New Zealand Time).

Use of ServiceNow to accurately document, prioritize & track requests.

Experience with remote collaboration solutions like RingCentral Meetings, MS Teams, LogMeIn GoToMeeting, Cisco WebEx, and others.

Reimage systems with SCCM.

Train and orient staff on use of hardware, software, and IT policy and procedures.

Use Active Directory to provide account, group and OU maintenance.

Weight Watchers - Desktop Technician

August 2019- January 2020

Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.

Imaging Macs, Lenovo and HP EliteBook laptops

Answer support calls, respond to emails and address employee walk-up questions

Resolve helpdesk tickets, and maintain helpdesk ticket queue (ServiceNow)

Performed set-up, break-down, and transport of company electronic equipment on an as-needed basis

Supported and maintained printers.

MetLife - Multimedia Technician

November 2017- August 2019

Coordinated day-to-day AV operations and setups with internal and external clients; assisted customers with the essential and needed Laptop and PC connectivity to the network

Operating audio/video conference calls using WebEx, goto meeting, bluejeans, and skype for business

Maintaining positive client relationships and ensuring a timely response

Troubleshoot A/V and Videoconference equipment

Configured RMG digital signages and displays kiosks and connected them to the network.

Park Blvd Productions- Multimedia Technician

July 2017- October 2017

Performed the installation, operation, troubleshooting, and repair of all audio/visual equipment (monitors, projectors, cameras etc)

Tested the quality and connectivity of all cables

Pulling and routing CAT 5 or CAT 6 cable in a commercial environment

Built up multiple racks and soldering copper

Maintained spare equipment and parts and managed inventory

NYU School Of Dentistry- Multimedia Technician

May 2016- May 2017

Provided audio/visual support for the NYU faculty and staff.

Set up live events and doing livestream

Analyze and fix complex audio-visual problems during conferences and presentations.

Help with phone call assistance, scheduling and coordinating requests for equipment and services.

Recording various events and classes with mediashare

Install/repair monitors, cameras, projectors, and speakers

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