Data Entry Service Representative
Resume:
Bonnie Canez
Customer Service
Phoenix, AZ *****
**************@***********.***
Dedicated professional who seeks to understand customer needs. Successfully assisted customers in understanding their questions and concerns. Assisting in their overall satisfaction. Trustworthy and reliable
when handling customer payments.
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Arizona Dept. of Child Safety - Phoenix, AZ
February 2022 to Present
Greet incoming public, parents, Case Aides, Case Managers w/Dept. of Child Safety offices, Answer phones to schedule visit rooms, route to Case Managers, write down visits in log book, work on files to be archived, clean lobby, Special projects as needed. CMDP Member Services Representative
Dept. of Child Safety 3003 N Central - Phoenix, AZ February 2020 to June 2021
I answer calls from providers/members, pharmacies, verifying insurance information, Keep a log of the calls daily with name of caller, where they're calling from term/update kiddos records who reunite with the parents, age out(18yrs)., process CMDP ID cards to Case Managers and Foster parents. Research /Verify dates Insured.. Special projects as needed. Serve as Spanish Interpreter. Administrative Assistant
AZ Supreme Court (FCRB) - Phoenix, AZ
April 2017 to September 2017
Answer phones, open/sort mail
● Data entry, multi-tasking, worked collaborate with co-workers
● Print/post weekly calendars, served as Spanish interpreter
● Relieved receptionist for breaks/lunches
● Special projects as needed
Admin Assistant
Dept. of Econ. Sec. - Phoenix, AZ
October 2015 to April 2016
Mailed out board hearing notices out to interested party's & family members. Process incoming and outgoing mail, run
mail machine.
Customer Service Representative
Corporation Commission - Phoenix, AZ
August 2014 to January 2015
Processed customers records request (counter, mail, fax, and phone)
● Document type, pricing, billing, and other pertinent information
● Provide information regarding rules/regulation
● Prioritize & Plan work activity
Intake/cus serv
Maricopa County WIC - Phoenix, AZ
July 2012 to October 2013
Consistently Regulations based on nutritional status/nutritional care plans
● Actively process hemoglobin blood test, anthropometrics, encourages breast feeding
● Certify & ensure accuracy of WIC client files according to current WIC regulations
● Set apt, referring clients to outside agencies
Receptionist
United Motors - Phoenix, AZ
April 2003 to July 2012
Greeted & assisted customers
● Created invoices for service
data entry
Mortgages Limited - Phoenix, AZ
March 2002 to April 2003
Completed legal docs for recording & notarizations
● Consistently updated and maintained ledger for tracking purposes
● Worked with Investors & Management to complete Transfer files
● Assisted with bi-lingual customers
● Answered multi-phone lines
● Filed & copied as needed
Administrative Secretary II
State of Arizona - Phoenix, AZ
June 2001 to November 2002
Processed Trade name & Trade mark applications
● Assisted with bi-lingual customers (Spanish)
● Processed cash transactions
● Answered Incoming calls
Education
High school or equivalent
Skills
• Administrative Assistant (2 years)
• Outlook (8 years)
• Receptionist (5 years)
• Microsoft Excel (1 year)
• Word (8 years)
• Microsoft Office
• MS Office (1 year)
• Data Entry (8 years)
• Filing
• Office Experience
• Front Desk
• Intake Experience
• Interpretation
• 10 Key Data Entry
• Multi-line Phone Systems
• Spanish
• Typing
• Translation
• Databases
• Customer service
• Computer literacy
• English
• Cash handling
• Communication skills
Languages
• Spanish - Fluent
Assessments
Customer Service Skills — Completed
October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Completed
Scheduling — Completed
April 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Completed
Verbal Communication — Familiar
April 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Familiar
Administrative Assistant/Receptionist — Completed
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Completed
Sales skills — Familiar
October 2021
Influencing and negotiating with customers
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Proficient use of Microsoft Office (Word, Excel, Outlook) - Bi-lingual (Spanish) - Type 50 wpm - Extensive use of internal and external databases - Ten key 9000
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