Bonnie Canez

Customer Service

Phoenix, AZ *****

adww8v@r.postjobfree.com

+1-602-***-****

Dedicated professional who seeks to understand customer needs. Successfully assisted customers in understanding their questions and concerns. Assisting in their overall satisfaction. Trustworthy and reliable

when handling customer payments.

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Arizona Dept. of Child Safety - Phoenix, AZ

February 2022 to Present

Greet incoming public, parents, Case Aides, Case Managers w/Dept. of Child Safety offices, Answer phones to schedule visit rooms, route to Case Managers, write down visits in log book, work on files to be archived, clean lobby, Special projects as needed. CMDP Member Services Representative

Dept. of Child Safety 3003 N Central - Phoenix, AZ February 2020 to June 2021

I answer calls from providers/members, pharmacies, verifying insurance information, Keep a log of the calls daily with name of caller, where they're calling from term/update kiddos records who reunite with the parents, age out(18yrs)., process CMDP ID cards to Case Managers and Foster parents. Research /Verify dates Insured.. Special projects as needed. Serve as Spanish Interpreter. Administrative Assistant

AZ Supreme Court (FCRB) - Phoenix, AZ

April 2017 to September 2017

Answer phones, open/sort mail

● Data entry, multi-tasking, worked collaborate with co-workers

● Print/post weekly calendars, served as Spanish interpreter

● Relieved receptionist for breaks/lunches

● Special projects as needed

Admin Assistant

Dept. of Econ. Sec. - Phoenix, AZ

October 2015 to April 2016

Mailed out board hearing notices out to interested party's & family members. Process incoming and outgoing mail, run

mail machine.

Customer Service Representative

Corporation Commission - Phoenix, AZ

August 2014 to January 2015

Processed customers records request (counter, mail, fax, and phone)

● Document type, pricing, billing, and other pertinent information

● Provide information regarding rules/regulation

● Prioritize & Plan work activity

Intake/cus serv

Maricopa County WIC - Phoenix, AZ

July 2012 to October 2013

Consistently Regulations based on nutritional status/nutritional care plans

● Actively process hemoglobin blood test, anthropometrics, encourages breast feeding

● Certify & ensure accuracy of WIC client files according to current WIC regulations

● Set apt, referring clients to outside agencies

Receptionist

United Motors - Phoenix, AZ

April 2003 to July 2012

Greeted & assisted customers

● Created invoices for service

data entry

Mortgages Limited - Phoenix, AZ

March 2002 to April 2003

Completed legal docs for recording & notarizations

● Consistently updated and maintained ledger for tracking purposes

● Worked with Investors & Management to complete Transfer files

● Assisted with bi-lingual customers

● Answered multi-phone lines

● Filed & copied as needed

Administrative Secretary II

State of Arizona - Phoenix, AZ

June 2001 to November 2002

Processed Trade name & Trade mark applications

● Assisted with bi-lingual customers (Spanish)

● Processed cash transactions

● Answered Incoming calls

Education

High school or equivalent

Skills

• Administrative Assistant (2 years)

• Outlook (8 years)

• Receptionist (5 years)

• Microsoft Excel (1 year)

• Word (8 years)

• Microsoft Office

• MS Office (1 year)

• Data Entry (8 years)

• Filing

• Office Experience

• Front Desk

• Intake Experience

• Interpretation

• 10 Key Data Entry

• Multi-line Phone Systems

• Spanish

• Typing

• Translation

• Databases

• Customer service

• Computer literacy

• English

• Cash handling

• Communication skills

Languages

• Spanish - Fluent

Assessments

Customer Service Skills — Completed

October 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Completed

Scheduling — Completed

April 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Completed

Verbal Communication — Familiar

April 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Familiar

Administrative Assistant/Receptionist — Completed

October 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Completed

Sales skills — Familiar

October 2021

Influencing and negotiating with customers

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Proficient use of Microsoft Office (Word, Excel, Outlook) - Bi-lingual (Spanish) - Type 50 wpm - Extensive use of internal and external databases - Ten key 9000

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