Supply Technician Customer Service

George M. Todd

Results-driven military veteran leader with 20 years of operations, sales and training experience. Change agent seeking new opportunity to ignite execution excellence, inspire others and impact growth. Atlanta, GA 404-***-**** ********@*****.***

Southwind Corporation – Atlanta, GA Jun. 2020 – Present 1-800-GOT-JUNK? Region Operations Manager (present)

• Manage daily scheduling of ~75 appointments, route coordination and team assignments for 10 trucks and 40 direct reports.

• Negotiate large commercial accounts and residential home services for on-time execution and superior customer satisfaction.

• Manage multi-million-dollar truck fleet and warehouse operations. Maintain daily financial records and corporate reporting. Senior Sales Lead; Director, People and Development (prior)

• Designed and executed impactful sales, customer service and operations training for 130 staff, contributing to revenue growth of $10 million and 15% improved client spend averages. Improved staff retention, morale and company culture.

• Consistently exceeded monthly revenue goals and improved performance metric standards. Money Management International – Atlanta, GA Feb. 2019 – Apr. 2020 Program Manager, Military Financial Wellness

• Directed 100 adult education workshops to improve financial literacy for 3,000 veterans, active-duty military and families.

• Spoke at national conferences. Secured new nonprofit partnerships with American Warrior Partnerships, Veteran Empowerment Organization and Georgia State University. Doc Todd LLC - Atlanta, GA Jan. 2016 – Jan. 2022

Motivational Veteran Speaker, Writer and Musician

• Performed, spoke and inspired hundreds of thousands of military veterans and first-responders worldwide with personal story and music focused on impacting veteran mental health. Garnered national broadcast, online and print media attention.

• Partnered with Diet Coke in 2019 for social media campaign to spark conversations about labels in society. Northwestern Mutual, Goodwin Wright – Atlanta, GA May 2014 – May 2017 Nationally Ranked Financial Sales Representative

• Managed daily prospecting plans and marketing strategies to secure new, self-generated client relationships.

• Designed, executed and delivered strategic wealth and risk management plans for 70 clients. Piedmont Hospital – Atlanta, GA Mar. 2011 – May 2014 Surgical Supply Technician; Special Projects Coordinator for Supply Chain Management

• Maintained the inventory and replenishment of 2,300 medical products in 15 hospital supply locations.

• Served as liaison between 50 surgical supply representatives and hospital surgeons, maintaining vendor credentials and overseeing security. Designated as department safety coordinator for all first aid, CPR and employee safety procedures. United States Navy – Jacksonville, NC; Atlanta, GA Oct. 2007 – Oct. 2015 Hospital Corpsman, Petty Officer, Second Class; Fleet Marine Force (FMF), Second Battalion Eighth Marines

• Honorable Discharge; DD-214 available upon request. Recipient of Presidential Unit Citation and Combat Action Ribbon.

• Provided medical support for 1,400 Marines and facilitated emergency medical training.

• Managed 15 direct reports. Served as mandated mental health reporter and suicide prevention liaison.

• Rendered life-saving medical care and casualty evacuation during combat operation in Afghanistan in 2009.

• Facilitated health records, operational emergency medicine and virus outbreak prevention in austere conditions. TRANSFERABLE SKILLS:

New Client Acquisition Customer Service Training Operations Management Transportation and Logistics Financial Literacy Account Management and Consulting Talent Development Triage Strategic Planning Communications Decisive Action EDUCATION:

Georgia State University – Atlanta, GA

BA, Economics; Public Policy Minor

Magna Cum Laude G.I. Bill Recipient

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