Service Representative Customer

FOUDJIO DJUINE MICHELLE

* ****** ********

KICHENER ON N2M 1G6 *********************@*****.*** 437-***-****)

Profile Summary

Highly motivated and hardworking individual enthusiast to impact the development of my society. Dedicated, optimistic, loyal, and dependable, with a strife to lend a helping hand to the needy and proficient in providing exceptional care and support to patients with a wide range of disabilities or illnesses, with second-to-none service.

Selected skill highlight

•Highly empathetic, compassionate, and supportive.

•Experienced home care, health care, and cleaning services

•Caring, respectful, and possesses good listening habits

•Highly observant and able to recognize clients’ situations and report immediately if necessary

•Proven leadership abilities with great attention to detail.

•Speak English and French, Communicate excellently in both written and verbally

•Time prompt and reliable

•Excellent emotional intelligence

•Covid 19 Vaccination

Experience

Customer service

•Served customers by providing product and service information and resolving product and service problems

•Provided best solutions to their problems

•Replied to emails regarding online orders

•Record and document every sales..

Personal Care Assistance

•Assists with personal care and daily activities for clients

•Responded appropriately to the physical, emotional, and developmental needs of patients.

•Remind and assist clients in taking their medications in time as directed by the nurse Purchase or prepare and serve clients meals in accordance with prescribed diets.

•Monitor and note vital signs or changes in the client’s condition and consult with the supervisor as needed

•Assists with walking or stands by as needed.

•Communicate and engage with clients as needed to encourage and energize them.

•Provide patient with assistance in bathing and dressing

•Performed housekeeping tasks such as cooking, cleaning, washing clothes and dishes, or running errands.

Sales Girl

•Handled the complaint and request of customers professionally and escalated when needed

•Handled customers orders and modified orders to suit customers need.

•Handled financial transactions and ensure funds are deposited to the bank daily.

•Achieved an average of 140% of sales goals for three consecutive months.

•Maintain accurate and attractive merchandise display, ensuring strategic product placement to maximize purchase.

•Trained 3 new employees on customer service and how to handle stressful situations and work under pressure

Education

GCE Ordinary level\ college ALFRED SAKER

Studied and passed all courses and I graduated

GCE Advanced level\ College ALFRED SAKER studied and passed all courses and I graduated

Studied at the university of BUEA and graduated

Business program student at Conestoga college currently.

Voluntary Experience

CUSTOMER SERVICE REPRESENTATIVE

Handle complains, provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution.

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