Service Representative Customer
Resume:
Pamela Epstein
*******@*****.***
SUMMARY: Skilled, energetic, driven, hardworking, focused and dedicated Customer Service and Operations Manager Professional with over 17 years of experience in a fast-paced setting, demonstrating excellent customer service and communication skills for interacting with customers, staff and the public as well as being an optimistic and positive team leader. Excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Equipped with a broad knowledge of business concepts and strategies to yield the best possible outcome in all areas.
SKILLS: Excellent communication skills, time management and high-level profitability performance driven. Able to multitask many different responsibilities as well as completing daily goals. Strong background in selling window treatments and flooring. Documented success in team leading and developing, operations, general management, accounting, payroll, general administrative duties, human resources and brand marketing. Expert in value proposition, account management and financial analysis as well as strategic planning, networking, budgeting, forecasting and sales cycle compression. Familiar with Microsoft Word, Excel and QuickBooks.
CAREER PROFILE • A competent and results-driven professional with a strong record of achievement in providing the necessary operations for day to day management and customer service expertise to ensure streamlined business operations, satisfies clients and increased profitability.
Results Driven • Detail Orientated •Dynamic Leadership • Self Motivated
Education: 2022: Strayer University: Bachelor of Business Administration 2017: Thomas Edison State College/Communications
2012: San Antonio College: Associate of Liberal Arts
Professional Experience:
3/2022- present: Progressive Claims Adjuster
3/2021 – 3/2022: Accenture Fraud Examiner (contract)
Researched accounts and called victims to verify if fraud was committed. Utilized several systems and summarized findings.
10/2019 – 3/2021: Maximus Customer Service Representative
Answered incoming calls in call center with multiple screens and programs and performed research to solve clients’ questions.
02/2014 – 05/2019: Delightful Decors Customer Service Manager / Operations Officer • Responsible for operations, logistics management, bookkeeping, human resources, advertising, social networking, customer relations, customer service, arranging and scheduling installers as well as the sales . Worked all trade shows and helped plan and design interiors.
05/2011-05/2014: Northeast Lakeview College Assessment Technician/ Student Success Specialist • Performed standardized test administration policies/procedures including test records maintenance and security/confidentiality; computer operations; word processing and graphics software. • Communicated with students and professors regarding test administration.
02/2004-02/2011: Designs of the Times Office Manager • Coordinated appointments with customers for installer, tracked inventory, administered training guidelines and conducted customer surveys and inspections. Responsible for all payroll and advertising.
10/1997-06/1999: USAA Federal Savings Bank Collateral Associate/Home Equity Processor • Performed customer service including obtaining documentation from other banks, title companies and dealers. Pulled credit reports and received and responded to customer calls in the inbound call center.
04/1995-06/1997: Soma Communications Advertising Copywriter • Researched demographics and prepared written copy on products and services.
1/1993-06/1994: USAA Federal Savings Bank Collateral Associate/Home Equity Processor • Performed customer service including obtaining documentation from other banks, title companies and dealers. Pulled credit reports and received and responded to customer calls in the inbound call center.
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