SP

SHAWNA PAYNE ARNDT

adww63@r.postjobfree.com 816-***-**** Santee, South Carolina 29142

Treasures of Love Home Daycare Kansas

City, MO

Owner

**/**** - **/****

Kept records for production, inventory, income and expenses. Determined pricing for products or services based on costs and competition.

Interviewed, trained and supervised employees.

Promoted business on social media platforms to maximize brand identity and generate revenue.

Managed operations budgeting, accounts payable and accounts receivable and payroll.

Resolved issues quickly through meticulous research and quick decision- making.

Set pricing structures according to market analytics and emerging trends. Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Conferred with customers to understand needs and finalize purchase orders.

Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.

Supervised company social media and marketing efforts to expand brand awareness and attract new customers.

Analyzed financial statements and trends to manage cash flow and make business decisions.

Kept up-to-date on regulatory changes affecting business operations. Developed business from ground up and prepared records and operations for smooth handover to new owners.

Mentored and trained new hires on sales techniques and customer service procedures.

Improved company's quality and productivity by streamlining systems and processes.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Formed and sustained strategic relationships with clients. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Delegated work to staff, setting priorities and goals. Implemented successful business strategies to increase revenue and target new markets.

Experience

Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Created effective business plans to focus strategic decisions on long-term objectives.

Prepared staff work schedules and assigned team members to specific duties.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Monitored progress by establishing plans, budgets and measuring results. Forecasted customer demand to set prices or credit terms for goods or services.

Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Implemented campaigns and promotions to help with developing goods and services.

Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Directed or coordinated financial or budget activities to fund operations and maximize investments.

Mitigated business risks by working closely with staff members and assessing performance.

Structured HR consulting services to support clients during organizational developments and changes.

Missouri Title Loans Kansas City, MO -

Missouri

Store Manager

07/2000 - 12/2004

Trained and mentored associates to teach daily tasks and procedures. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Managed inventory tracking and physical inventory counts to minimize loss.

Monitored employee performance and identified performance gaps for corrective action.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Oversaw inventory management through cycle counts, audits and shrinkage control.

Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Updated and maintained store signage and displays. Strengthened work flow productivity by hiring, managing and developing top talent.

Established store tactics and strategies to achieve operational performance and sales goals.

Evaluated store performance and incorporated feedback to implement improvement plans.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity. Answered product questions with up-to-date knowledge of sales and promotions.

Reviewed customer feedback to make operational improvements and promote satisfaction.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Preserved product quality by maintaining stockrooms and disposing of damaged items.

Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Oversaw storewide merchandising benchmarks to maintain operational excellence.

Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Citibank Kansas City, MO - Missouri

Collector Agent

01/1998 - 07/2000

Updated account status records and collection efforts. Identified past due accounts and contacted account holders to arrange payment.

Created repayment plans based on account holders' financial status and repayment abilities.

Contacted customers and explained debt management to encourage timely debt payments.

Followed fair debt practices and regulatory guidelines when managing collections process.

Processed payments and refunds quickly to maximize efficiency and meet performance targets.

Recovered lost revenue by persistently reaching out to customers with past due accounts.

Upheld privacy and security requirements for customer information. Maintained accurate records and reported on collection activity and accounts receivable status.

Monitored accounts to identify overdue payments and pursue timely remedies.

Resolved billing discrepancies and customer credit issues. Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current. Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.

Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts. Improved existing collections processes by analyzing rejection patterns and denials.

Followed up on legal claims to update and verify status or patients' of outcome and obtain due payments.

Acquired credit reporting data for new and existing customers. Resolved balance errors using accounting software. Achieved production goals by training new employees and incentivizing team members.

Bright Horizons Children's Center Kansas

City, MO

Teacher's Assistant

05/1997 - 04/2000

Assisted teachers with instruction and provided clerical support for diverse needs.

Adapted teaching methods and materials to meet students' varying needs and interests.

Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts. Monitored students in class, hallways and cafeteria to enforce school rules. Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation. Organized student performance and enrichment activities to facilitate learning.

Graded assignments and tests and documented results into filing systems. Distributed textbooks, workbooks, papers and pencils to students. Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers. Conducted special assessments and tutoring sessions to support individual student needs.

Supervised children and participated with children in activities. Established positive relationships with students, parents, fellow teachers and school administrators.

Assisted teachers with lesson preparation and curriculum implementation. Contributed to positive, educational setting by delivering gentle discipline and promoting student success.

Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring. Helped students master learning concepts through one-on-one and small group tutoring.

Instructed and monitored students in use and care of equipment and materials.

Worked one-on-one with special needs students to help navigate through school challenges.

Helped students master assignments and reinforced learning concepts presented by teachers.

Prepared lesson materials and visual aids to reinforce lesson concepts. Provided individualized and small group support to reinforce classroom topics and promote student learning.

Handled clerical duties, managed classrooms and coordinated documents for teachers.

Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.

Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.

Distributed and collected tests and homework to prepare for grading by head teacher.

Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students. Discussed assigned duties with classroom teachers to coordinate instructional efforts.

Laminated teaching materials to increase durability under repeated use. TWA Airlines Kansas City, MO - Missouri

Collections Representative

07/1996 - 05/1997

Notified customers of delinquent accounts with attempt to collect outstanding amounts.

Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals. Processed payments over phone and set up recurring drafts. Received payment and posted to appropriate customer accounts. Recorded and updated customer personal accounts with accurate contact information.

Arranged for debt repayment and established repayment schedule based on customer finances.

Reviewed accounts to determine payment plan compliance. Developed collection methods to achieve or exceed company financial goals.

Located and monitored overdue accounts using billing system to begin collections process.

Recorded information about customers' financial status and collections status efforts.

Negotiated credit extensions to assist customers in paying overdue accounts.

Met demands of busy collections group by performing high volume of daily calls.

Prepared documentation required for collection and repossession activities. Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.

Completed skip traces on customers failing respond to collection efforts. Negotiated rates with customers and entered payments into accounting system.

Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue. Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments. Communicated with post office and credit bureaus to track delinquent clients to new addresses.

Marketed delinquent mortgage notes to investors, negotiating to achieve highest bids for notes and short sales.

Motel 6 Kansas City, MO - Missouri

Hotel Night Auditor

09/1995 - 08/1996

Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.

Audited and balanced cash and credit transactions daily and reset register for next day's operations.

Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service. Ran end-of-day computer functions and closed out reports, submitting details to [Job title] for review.

Checked auditing discrepancies by reconciling cash drop and credit card transactions.

Performed balance procedures for hotel accounts and resolved discrepancies.

Documented wake-up requests and set up automatic calls in system. Completed nightly updates to hotel rates and individual room charges. Assessed checklist on daily basis and planned shift accordingly. Coordinated with guest services and concierge team to meet guest needs. Maintained cleanliness of bathrooms, lobby and front desk. Generated daily, weekly and monthly [Type] reports to close out day and meet objectives.

Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.

Maintained well-stocked and presentable complementary food and beverage station.

Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring. Attended mandatory meetings for hotel staff and brought issues to attention of upper management.

Coded invoices and other records to maintain organized and accurate records.

Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.

Assessed data and information to check entries, calculations and billing codes for accuracy.

Tracked income and expenses for business using accounting software. Prepared weekly payroll for team of salaried and hourly employees. Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.

Maple Woods Community College Kansas City, MO

Early Childhood Education

05/1994

Park Hill High School Kansas City, MO

High School Diploma

05/1994

Education and Training

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