Customer Service Care Attendant
Resume:
Matthew Her
Oakdale, MN *****
***********@*****.***
Summary
Finance major seeking to secure a career opportunity to gain hands-on experience while making a significant contribution to the success of the company along with opportunity for personal growth.
Proven leader with 3 years of experience guiding and developing associates. Strong background in supervising daily activities and projects to meet operational goals. Stellar problem solver with excellent judgment and professionalism.
Skills
Friendly, Positive Attitude
Dependable and Honest
Communication and Interpersonal Skills
Problem-Solver
Dedicated Team Player
Experience
Personal Care Attendant
First Home Care Saint Paul, MN, May 2018 to Current
Help clients with independent skills and assisting with activities of daily living (ADLs).
Complete frequent cleaning and sanitizing to maintain healthy environment.
Planning and preparing meals to meet client’s nutritional requirements.
Transport clients between facility rooms and transfers between mobile equipment and beds.
Support treatment goals by helping clients with medication preparation and exercising.
Document patient intake and dietary requirements.
Perform minor housekeeping tasks to keep areas clean and sanitized.
Café Associate
Sam's Club Woodbury, MN, August 2018 to November 2020
Replenished food and supplies throughout each shift.
Opened and closed cafe according to daily checklists to keep establishment safe, organized and customer-ready.
Initiated friendly conversations with cafe customers to quickly uncover needs and recommend products.
Documented orders and processed transactions for food purchases.
Prepared food on per-order basis with high accuracy.
Built, restocked and cleaned product display cases daily.
Adhered to company food, safety, quality and sanitation policies.
Responded to customer concerns efficiently, accurately and with detailed information.
Supported other stations during high-volume shifts to maintain optimal coverage and meet customer demands.
Staff Lead
New Vision Theaters Oakdale, MN, October 2015 to August 2018
Promoted to Staff Lead in 2016
Communicated with customers regarding transaction processes to maintain satisfaction.
Prioritized and organized tasks to efficiently accomplish service goals.
Prioritized multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow goals.
Demonstrated leadership by making efficient improvements to work processes and training guides.
Improved operations by working with team members and customers to find workable solutions.
Built and maintained strong working relationships with peers, leaders and managers.
Education
Finance, Bachelor of Science 2022
Metropolitan State University, Saint Paul, MN
Dean’s List Recipient
Mobility Assistance
Excellent Communication
Professionalism
Excellent Customer Service
Quick Learner
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