Donna Hampton
McDonough, GA *****
**********@*****.***
* 2+ Yrs. Supervisory Experience
* Proficiency in Microsoft Office Word and Excel
* Type 65 WPM and 13k keystrokes, alphanumeric
* 10+ Yrs. Clerical/Administrative Work
* 2+Yrs. Inventory Control
* 10+ Yrs. Of Customer Service
* 3+ Yrs. Call Center Experience
* 4+ Yrs. General Warehouse; Shipping, Receiving, Scanning, Inbound Freight Management
* 4+ Certified to Operate Order Picker & Electric Pallet Jack Work Experience
Customer Service Representative
Bee Marketing, Inc
January 2023 to Present
As a recruiter I perform job matches for CDL Class A truckdrivers nationwide. I coordinate and schedule orientation and follow-ups to ensure driver placement. Independent Contractor
Quality Cleaning Professionals
July 2018 to Present
* Providing white glove cleaning services to Air BNB locations in the greater Atlanta area. Customer Service Representative
V Dart - Marietta, GA
June 2021 to January 2023
Inbound Customer Care for the Department of Labor Unemployment Insurance Utilizing specialized training to process Unemployment claims to include Account Maintenance, Fraud, and Adjudications Casualty Agent Trainee
Concentrix Property and
March 2021 to April 2021
Online Study to obtain Property and Casualty Agent Licensure Customer Service Representative
NexRep
October 2018 to May 2019
* Processing inbound customer service and sales
* Providing extensive product knowledge to customers
* Accurately collecting customer account and billing information Inbound Freight Supervisor
The Home Depot RLC
September 2017 to June 2018
* 18+ Direct Reports
* Manage all inbound freight to include dock assignments, unloading process, & documentation
* Prepare shift reports to management team, documentation of associate time and attendance in Kronos, perform associate evaluations, & engaged in ongoing Leadership training Shipping Clerk
The Home Depot RLC 8616 General Office
April 2016 to September 2017
* Processing all outbound shipments
* Accurately recording bills of lading for shipment
* Recording shipment information systematically
* Coordinating with vendors, drivers, shipping team, and management to ensure successful daily operations
* Preparation of assignments to warehouse pickers, loaders, and security staff General Warehouse Receiving Clerk
Express Employment Professionals
August 2015 to April 2016
* Scanning inbound product into inventory
* Labeling
Receiving Clerk
Hire Dynamics General Warehouse
December 2014 to February 2016
* Shipping
* Receiving
* Scanning
* Order picking and packing
* Inventory Control
* Quality Assurance
Production Assistant
Southern Sign Fabricators Administrative
February 2013 to January 2015
* Invoicing
* Filing
* Accounts Payable / Receivable
* Quickbooks Database Management
* Manufacturing / Fabrication
Source Corp HOV Blue Cross / Blue Shield of GA Clerical Department March 2011 to January 2012
* Data Entry
* Managed and processed approximately 300 medical claims daily
* Successfully met the needs of insured members, medical facilities, and private care physicians while verifying the accuracy of information and maintain BCBS records for accurate billing.
* Ensured State and Federal guidelines regarding the confidentiality of patient records was strictly enforced
Office Receptionist
MTM Property Management
August 2008 to March 2011
* Answering phone lines
* Taking and posting rental payments
* Scheduling with tenants and vendors
* Filing
* Data entry
* Customer Service
* Administrative support
Education
Associate's degree in Business Administration
Strayer University
Business Administration
Heald College of Business
Tabernacle of Praise Bible Institute
Skills
• Filing
• Warehouse experience
• Fabrication
• Account management
• Microsoft Excel
• Shipping & receiving
• Front desk
• Clerical experience
• Customer service
• Data entry
• Administrative experience
• Inventory control
• Order picking
• Microsoft Word
• Quality assurance
• Microsoft Office
• Accounts payable
• Freight
• Picking & packing
• Medical records
• Sales
• Medical billing
• Accounts receivable
• QuickBooks
• Leadership
• Cleaning
• Packaging
• Database management
• Property management
• Kronos
• Pallet jack