Customer Service Account Manager

Hannah D. Rockafellow

Denver, CO • 561-***-**** • ******************@*****.***

linkedin.com/rockafellowphotography

EXPERIENCE

Paradise Exteriors, Boynton Beach, FL - 03/2021 to 12/2022 Account Manager

• Generated $200k in monthly revenue for a $125 million window and roofing installation company

• Maintained working knowledge of various products, explaining their benefits and uses to potential customers during in-home appointments

• Consistently received positive ratings on Home Advisor, Angie’s List, and social media platforms Art Van Furniture, Flint, MI - 04/2016 to 03/2018

Account Executive

• Recommended products based on customer needs, desired aesthetic, and floorplan

• Supervised all sales accounts; prepared sales invoices and contracts, managed inventory, arranged delivery, and facilitated special requests and custom orders as well as oversaw orders during duration of warranties

• Managed key accounts

OTC Restoration, Flint, MI - 05/2014 to 10/2018

Account Manager

• Acquired new relationships using a combination of door-knocking, referrals, and word-of-mouth

• Develop and maintained relationships with Insurance Agents, Realtors and Property Managers

• Organized regular client meetings to discuss their requirements

• Set up complimentary property inspections for our company to determine insurance claim qualification

• Met with insurance adjusters at properties to get agreed scope of work and ascertained size of claim

• Resolved problems and handled complaints in a timely manner EDUCATION

Mott Community College, Flint, MI - 2012 to 2014

Graduated May of 2014

Associate’s Degree in Applied Arts and Science

University of Michigan, Ann Arbor, MI - 2014 to 2017 Graduated May of 2016

Bachelor’s Degree in Business Administration and Management SKILLS

Excellent written and verbal communication; detail- oriented; upsell/cross-sell; cold calling; sales & marketing, sales processes, sales management, sales operations, direct sales, pipeline building; account management; customer satisfaction; recruiting; analytical skills; relationship building; problem-solving; persuasion and negotiation; team building; project management

PROFICIENCIES

Microsoft Office; Microsoft Excel; Microsoft

Powerpoint; Microsoft Word; Customer Service;

Communication; Sales; Leadership; Time

Management; Social Media; Lightroom; Toast;

Millennium Systems; Free Cannon 5D/6D/T3i with

70-200mm lenses; Public Speaking; 50+ WPM

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