Customer Service General Manager
Resume:
JASON SIEMER
***********@*****.*** 402-***-**** Fremont, NE 68025
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship- building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
• Budget Administration
• Sound Judgment
• Event Management
• Vendor Negotiations
• Team Leadership
• Dealership Management
• Sales Promotion
• Market Analysis
• Staffing
• Staff Management
• Team Training
• Inventory Control
• Staff Development
• Management Training
• Training and Development
• Purchasing
• Marketing
• Staff Motivation
• Time Management
• Process Improvement
• Staff Training
• Leadership
• Safety Protocols
• Profit and Loss Accountability
• Employee Scheduling
• Profit and Loss
• Coaching and Mentoring
• Budgeting and Cost Control Strategies
• Performance Analysis
• Multimillion-Dollar P&L Management
• Risk Management
• Facility Management
• Project Management
May 2019 - Apr 2023
General Manager
Line-x Of Omaha - La Vista, NE
Introduced new methods, practices, and systems to
reduce turnaround time.
•
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
Tracked employee attendance and punctuality,
addressing repeat problems quickly to prevent long- term habits.
•
Trained and guided team members to maintain high
productivity and performance metrics.
•
Developed and maintained relationships with
customers and suppliers through account
development.
•
Updated and resolved incidents and managed
accessorial charges objectively while maximizing
profit.
•
Interacted well with customers to build connections and nurture relationships.
•
Assisted in recruiting, hiring and training of team members.
•
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
•
Reduced operational risks while organizing data to forecast performance trends.
•
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
•
Handled problematic customers and clients to assist lower-level employees and maintain excellent
customer service.
•
Managed purchasing, sales, marketing and customer
account operations efficiently.
•
Analyzed market trends and competitor activities to create competitive advantages.
•
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
•
Tracked trends and suggested enhancements to both
challenge and refine company's product offerings.
•
Implemented business strategies, increasing revenue and effectively targeting new markets.
•
Apr 2017 - May 2019
General Manager
Edwards Auto Group - Council
Bluffs, IA
Monitored financial performance, set budgets and
controlled expenses to provide financial stability and long-term organizational growth.
•
Tracked employee attendance and punctuality,
addressing repeat problems quickly to prevent long- term habits.
•
Trained and guided team members to maintain high
productivity and performance metrics.
•
Developed and maintained relationships with
customers and suppliers through account
development.
•
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic
communication skills.
•
Analyzed market trends and competitor activities to create competitive advantages.
•
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
•
Maximized efficiency by coaching and mentoring
personnel on management principles, industry
practices, company procedures, and technology
systems.
•
Developed and implemented strategies to increase
sales and profitability.
•
Trained new employees on proper protocols and
customer service standards.
•
Formulated policies and procedures to streamline
operations.
•
Sep 2007 - Dec 2016
President
Siemer Auto Center - Fremont,
NE
Managed financial, operational and human resources to optimize business performance.
•
Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
•
Led recruitment and development of strategic
alliances to maximize utilization of existing talent and capabilities.
•
Cultivated company-wide culture of innovation and
collaboration.
•
Prepared annual budget forecasts and monitored
performance to meet organizational objectives.
•
Monitored key business risks and established risk
management procedures.
•
Reduced operational costs through strategic cost
management initiatives.
•
Facilitated communication between departmental
teams and stakeholders to build consensus.
•
Oversaw business-wide changes to modernize
procedures and organization.
•
Led operational team in development, rollout, and
management of new product lines.
•
Oversaw divisional marketing, advertising and new
product development.
•
Jan 2004 - Oct 2006
Finance Manager
Rhoden Auto Group - Omaha,
NE
Forecasted trends and recommended improvements
based on financial risk analyses.
•
Prepared monthly reconciliation of bank accounts
and took corrective actions on deviations.
•
• Monitored pipelines to track and log status of loans. Identified opportunities to cross-sell and upsell loan products to customers.
•
Compiled closing packages for drafting and
presentation accuracy.
•
Supervised loan personnel and motivated to maintain customer service and performance standards.
•
Analyzed potential risks and evaluated loan products to identify suitable options for customers.
•
Approved loan applications based on customer
creditworthiness and provided detailed financial
advice.
•
Established plans and payoffs for customers' loans, prioritizing control of overall costs.
•
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of
granting loans.
•
Assisted customers with completing loan applications and other paperwork.
•
Negotiated loan terms and conditions with customers to secure best deal.
•
Developed and maintained relationships with
customers, lenders and other third parties.
•
Processed loan applications and monitored progress from start to finish.
•
Evaluated loan requests and documents to verify
accuracy and completeness.
•
Researched and updated industry knowledge on
changing legislation and regulations.
•
Created strategies to develop and expand existing
customer sales, resulting in increase in annual sales.
•
Assessed loan portfolios for compliance with
underwriting policies.
•
Proactively identified solutions for customers
experiencing credit issues.
•
Explained very technical financial information to
applicants in easy to understand language.
•
Aug 2000 - Jan 2004
Finance Manager
• Monitored pipelines to track and log status of loans. Tim Oneill Chevrolet - Council
Bluffs, IA
Analyzed potential risks and evaluated loan products to identify suitable options for customers.
•
Supervised loan personnel and motivated to maintain customer service and performance standards.
•
Compiled closing packages for drafting and
presentation accuracy.
•
Assessed loan portfolios for compliance with
underwriting policies.
•
Explained very technical financial information to
applicants in easy to understand language.
•
Created strategies to develop and expand existing
customer sales, resulting in increase in annual sales.
•
Researched and updated industry knowledge on
changing legislation and regulations.
•
Evaluated loan requests and documents to verify
accuracy and completeness.
•
Processed loan applications and monitored progress from start to finish.
•
Negotiated loan terms and conditions with customers to secure best deal.
•
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of
granting loans.
•
Assisted customers with completing loan applications and other paperwork.
•
Established plans and payoffs for customers' loans, prioritizing control of overall costs.
•
Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
•
Approved loan applications based on customer
creditworthiness and provided detailed financial
advice.
•
Proactively identified solutions for customers
experiencing credit issues.
•
Apr 1995 - Aug 2000
Finance Manager
Ratigan Motor Center - Missouri
Valley, IA
• Monitored pipelines to track and log status of loans. Identified opportunities to cross-sell and upsell loan products to customers.
•
Compiled closing packages for drafting and
presentation accuracy.
•
Analyzed potential risks and evaluated loan products to identify suitable options for customers.
•
Supervised loan personnel and motivated to maintain customer service and performance standards.
•
Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
•
Established plans and payoffs for customers' loans, prioritizing control of overall costs.
•
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of
granting loans.
•
Assisted customers with completing loan applications and other paperwork.
•
Processed loan applications and monitored progress from start to finish.
•
Developed and maintained relationships with
customers, lenders and other third parties.
•
Negotiated loan terms and conditions with customers to secure best deal.
•
Evaluated loan requests and documents to verify
accuracy and completeness.
•
Researched and updated industry knowledge on
changing legislation and regulations.
•
Created strategies to develop and expand existing
customer sales, resulting in increase in annual sales.
•
Proactively identified solutions for customers
experiencing credit issues.
•
Explained very technical financial information to
applicants in easy to understand language.
•
May 1993
High School Diploma
Denison High School Denison, IA
EDUCATION
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