Data Entry Administrative Specialist
Resume:
Kris Mc Carney-Thrower *** Little Canada Road East #117 Little Canada, MN 55117
*******************@*****.*** Cell: 651-***-****
EDUCATION
St. Cloud State University 1985-1987
Major: Performance Music and Mass Communications
St. Cloud Technical College 1994
Registered Nursing Assistant Certification
EMPLOYMENT
Rapid RX Testing
Happy Tree
Scott Lissick, Owner
2885 Country Dr., Ste. 100
Little Canada, Mn 55117
Office and Lab Manager
●Supervision of Lab Technicians for the purposes of CoVid testing
●Telephone reception
●Assisting customers
●File Prep for reporting to the states of Colorado, North Dakota, Wisconsin and Minnesota
●Data entry of test results of all clients into appropriate spreadsheets for each state
●Writing of Employee Handbook, Positions Descriptions and procedures for processing tests
●Ensuring HIPAA requirements being met for each client and that records are secured within the system
●Scheduling appointments
●Collecting fees
●Balancing/review of financial documents
●Creating and ensuring accuracy of outgoing correspondence
●Directing deliveries/mail to appropriate parties.
Department of Public Safety
Driver and Vehicle Services Issuing Unit
Office Services Supervisor, II 11/18 thru 10/19
●Supervising Office and Administrative Specialists who perform data entry, verification of documents and issuing of driver licenses to customers throughout the state.
●Daily interaction with agents and examiners from various locations to assist with incomplete and problematic applications
●Candidate selection
●Worked collaboratively with Human Resources staff to ensure accurate PCN and position descriptions are provided for potential candidates
●Actively participated in the interview process to ensure equity for all applicants
●Provided day to day supervision and support to the Issuing Unit staff.
●Responsible for writing and administering reviews, letters of expectations and coaching meetings to ensure the success of staff toward more timely and accurate licensing items for clients
Department of Human Services
Appeals Unit
Office Services Supervisor I
●Provided supervision to the following:
Seven Office and Administrative Specialist, Seniors.
Two Office and Administrative Specialist, Intermediates.
Various temporary staff
●Managed daily workflow from the incoming mail and faxes and through docketing
●Sent hearing notifications, request for summaries and orders, many of which were allowed a very short processing time
●Monitored the workloads
●Made adjustments as needed
●Implemented many process changes that resulted in a more streamlined process for entering data from clients.
●Eliminated redundancies which in turn sped up the process and the accuracy for judges.
●Complete timesheets, reviews, interview materials and reviews
●Coached staff to include developing individual work plans
●Applied progressive discipline when necessary
●Attended management meetings, create new SOP’s (Standard Operating Procedures) as needed.
●Responsible for EIOR’s and supplies ensuring that there are adequate supplies for staff to complete their assigned work.
Health Care Unit December 2013 thru October 2016
Office Services Supervisor II
●Provided supervision to the following:
5 Office and Administrative Specialists, Principal
2 Office and Administrative Specialists, Senior
6 Office and Administrative Specialists, Intermediate
1 Office and Administrative Specialist
1 Office Specialist
1 Student Worker
30 temporary workers as needed
●Responsible for all administrative support throughout the Health Care Administration
●Ensured work was being completed in a professional and timely manner, to include hiring of temporary staff to meet workload demands
●Coached, trained, interviewed, hired and disciplined as necessary. Matt Woods, the CAO at that time referred to me as the “Feeder Supervisor” as my coaching skills are such that I actually had 7 staff promote out of support roles into MAPE positions.
●Attempted and implemented changes to improve performance, task completion and to save state funds.
●Reduced the costs of office supplies from $162,000.00 per year to $32,000.00 per fiscal year, allowing me to create and hire a new permanent OAS, Intermediate position.
Metropolitan State University
School of Law Enforcement and Criminal Justice
July, 2010-December, 2013
Supervised:
1 Office and Administrative Specialist, Principal
2 Office and Administrative Specialists, Intermediate
Student Workers-this changed from semester to semester
In addition to the work that I have listed above, I also developed the budgets for:
Adjunct/community professors
Full-time teaching staff and
Administrative staff.
As well as training and educational budgets
I created the course catalogue each semester
I assigned teaching staff
I assigned locations and rooms for classes at 5 locations.
Board of Barbers
December, 2006-February, 2010
Supervised:
3 OAS, I
1 OAS
4 Law Enforcement Rep 1
The LER’s went into barber shops, salons and schools to do inspections and I went to help facilitate when a return visit for violations was needed. I proctored Barbering exams and issued licenses.
I verified deposits, ordered supplies, completed timesheets, created interview protocols, interviewed, hired, coached and reviewed employee performance.
I was responsible for taking minutes of board meetings and ensuring they were uploaded to the website.
I researched Law and Rule to ensure credentialing and licensing criteria were being met.
I completed timesheets and worked with finance on the budget.
MN Dept. of Education
June, 1999-December, 2006
I began my state career as an OAS. Within 10 months of my hire date, I was reallocated to an OAS, Senior and Lead worker for the Division of Monitoring and Compliance.
I provided admin support for Special Education Due Process Hearings and Maltreatment of Minors. I also provided direct support to the Division Director.
In my support role, I had a major part in creating the database, form letters and other templates for the Maltreatment program. In my support capacity, I took intake calls for Maltreatment which included notifying Law Enforcement, the educational facility and the parents of the alleged victims.
Prior to my tenure with the state, I was the supervisor of the Research and Development team for Fulfillment Systems, Inc. a mail rebate company. Here, I worked to streamline processes in order to save company dollars while still ensuring clients timelines and budgets were on track. By combining processes and eliminating unnecessary steps, we were able to save money and improve the time in which it took for a customer to receive their items or rebate dollars.
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References available upon request.
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