Care Specialist Training Manager

Brandi Nicole Penton

Washington, D.C., ***** +49-152******** ************@*******.***

Professional Summary

Personable and professional Ancillary Health Care Specialist with active secret security clearance. Offering 8 years of Active Duty service with the Department of the Army and patient-care expertise in both large-scale medical centers as well as mid- sized clinic settings. Highly empathetic and self-motivated, aiming to use my abilities and strengths to support the mission and goals of the next institution I join. Uniquely bringing forth first-hand experience in ancillary services; having directly worked with and supervised personnel in radiology, laboratory, optometry, pharmacy, logistics, and patient administration services within clinical settings while serving as Ancillary Services Supervisor for over 3 years. With sincere understanding in the necessity of collaborative success; now passionately seeking the opportunity to serve alongside other healthcare professionals working to meet the needs of the organization. Consistently recognized as a top performer with a high focus on attention to detail, discipline, and people management. Promoted ahead of peers at every opportunity and implored to perform in advanced positions above initial job description. Quality communication skills regularly called upon to train numerous groups and correspond with top healthcare leaders. Inter-organizational communication and results-oriented expert, with experience in both American and European medical practices, responsible for enabling and participating in numerous healthcare missions in service of the United States and key foreign partnerships. Career supported by specialized training in team management and leadership, certificate of affiliation with the United States Army Medical Department Regiment, and Healthcare Administration, in pursuit of continuous learning and experience.

• Training & Development

• Government Experience

• Conflict Management

• HR Operations

• High Value Equipment Mgmt

• Recruitment & Selection

• Technical Operations

• Information Management

• Organizational Change

• Planning & Facilitation

• Organization

• Adaptability

• Public Speaking

• Health, Safety, & Security

• Employee Relations

• Emotional Intelligence

• Policy Implementation

• U.S. Laws & Regulations

• Communication

• Resiliency

• Microsoft Office Suite

Professional Experience

United States Army 8 Jun 2015 – Present

Radiology Department Supervisor 10 Feb 2020 – Present Hospital Training Director 6 Apr 2020 – Present

Ancillary Services Supervisor 1 Jul 2021 – Present

• Currently serves as the Director of the Radiology Department at United States Army Health Clinic Ansbach (USAHC Ansbach); responsible for over $500k worth of diagnostic radiology equipment; screens patients and provides diagnostic imaging exams to a population of over 5,000 Soldiers, Family members, Department of Defense (DOD) Civilians, retirees, and 1,000 Regionally Aligned Forces (RAF); performs high standard quality control for all diagnostic images prior to off-site radiologist's review.

• Responsible for training, mentoring, and direct supervision of 8 staff members across Ancillary Services; enforcing compliance with The Joint Commission.

• Primary Clinic Training Manager; Manages training for a staff of over 62 Civilians, Soldiers, and Local National employees; Facilitated over 130 training events for the health clinic, improving the organization’s mandatory training readiness from 61% to 92% following the assumption of role.

• Led organizational-level maintenance teams on high value Department of the Defense assets deployed to global locations.

• Awarded twice by the Department of the Army with The Good Conduct Medal, awarded for exemplary behavior, efficiency and fidelity in active federal military service.

• Graduated basic level leadership and management course (BLC) on the Commandant’s List, ranking in the top 20% of the graduating class; specifically recognized for exceptional organization, leadership, selfless devotion to fellow employees, and unparalleled dedication to organizational mission accomplishment.

• Superior attention to detail has enabled successful clinical missions, built multinational partnerships, and avoided wasted man-hours.

• Manages teams of up to 20, ensured compliance to federal and organizational standards, including daily OSHA procedures.

Radiology Specialist Dwight D. Eisenhower Army Medical Center 18 Sep 2016 - 24 Jan 2020 The Joint Trauma System Combat Casualty Care Conference Site Co-Coordinator 7 Sep 2018 - 24 Jan 2020 Department Morale Committee Coordinator 19 Sep 2018 - 24 Jan 2020

• Operated fixed and portable radiology equipment. Read and interpreted radiographic requests and physician's orders. Provided patient care within the radiology area. Prepared, assembled, and adjusted instruments, materials and equipment. Utilized hospital information systems and performed routine patient administration. Maintained patient locator file, radiographic files and report files. Disseminated radiographic reports. Assembled radiographs for reading. Requisitioned and maintained necessary levels of radiographic/medical supplies.

• Served as DDEAMC site co-coordinator for the weekly multidisciplinary DoD Defense Health Agency (DHA) Joint Trauma System (JST) Combat Casualty Care Conference. Managed and submitted weekly reports and rosters with direct communication to JST conference administrators, resulting in 246 participants for an equivalent 246 Continuing Education (CE) credits at an estimated $36,900 cost savings to DDEAMC providers and technologists.

• Morale Committee Coordinator with wide range of experience from small group to installation level event planning. Collaborated with community members, finance teams, and other team members on budgeting and allocating funds. A key leader on a four-person team responsible for the inaugural Fort Gordon Breast Cancer Awareness Program. Skilled in building military-civilian relationships and community education, as well as managing deadlines and progress across a team to ensure quality product and execution.

Education

Medical Education and Training Campus (METC), JBSA-Fort Sam Houston, TX. 31 Aug 2015 - 18 Aug 2016 Georgia Military College, Milledgeville, GA. 7 Jan 2017 - 21 May 2021 Associate of Science in General Studies, Deans List 22 Jul 2021 - 21 Jan 2023

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