CHRISTOPHER C. KELLY
Beaumont, TX ****1 504-***-**** ************@*****.***
SUMMARY
An accomplished, customer service professional with a goal to obtain a position in a positive environment that allows me to utilize my skills in a company that offers job advancement.
COMPUTER SKILLS
Languages
English
Software/Skills
Recognized for high ethical standards in all work performed
Reputation as a dependable and accountable employee
Demonstrated diplomacy and forbearance in dealing with customers
Highly effective in negotiation, problem solving, and analysis
Team Leadership with excellent plan comprehension
Core strengths in Physical Hazard Monitoring and Safety Policies
Proficient in Outlook, MSWord 2000 +, Windows 2000 +, Internet Explorer, Excel, PowerPoint, Data Entry, and Quality Control For 5 Years +, Able to type 40 WPM
Flexible Schedule, Able to work long shift
Willing to relocate anywhere
Able to work in any type of weather and elevated areas
Advanced telephone management and Human Resource skills.
Quick learner and cooperative team leader
Phenomenal communication skills
Self-motivated and very organized
Customer Service Specialist over 10+ years
Knowledge of mechanical and electronic components.
Attention to Detail and Good Work Ethic
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EXPERIENCE
October 2022 -
February 2023
March
2020 -
May 2022
Housekeeping QA Inspector, HorseShoe Casino
Trained the housekeeping staff in maintaining the facility with the assistance of the housekeeping manager.
Maintained the inventory for the department and purchased materials to ensure that they are inadequate supplies at all times.
Coordinated with the various departments to prepare the rooms for the guest's arrivals.
Developed the work orders for the staff and ensured that the members followed the worksheet to complete the work.
Administered the housekeeping facilities by ensuring that the linens and uniforms are of optimal quality.
Ensured the rooms are ready to receive guests and check the floor for cleanliness and updated the room status to the front desk.
Monitored all the requests and messages for the housekeeping department from the front desk and completed it accordingly. Cashier/Maintenance, Loves Travel Stop
Ensure a pleasant shopping experience for all customers.
Resolve customer concerns, issues, and complaints efficiently and effectively; manage cash and lottery processes.
Carry out assignments and instructions from supervisor(s) in a competent and efficient manner.
Be aware of and always operate within OSHA (Occupational Safety
& Health Act) standards and company safety policies.
Work in a safe manner with personal safety and the safety of others as the number one priority.
Complete all required preventative maintenance on assigned equipment at stores in accordance with Love’s and/or the manufacturer’s best practices.
Complete records and reports as required in a timely manner.
Account for supplies, materials, and equipment as required.
Site Inspections and report issues to appropriate Love’s managers.
Basic troubleshooting and repair of Love’s fuel system.
Keep Love’s provided truck, tools, and provided equipment clean, safe, and in good working order.
August 2017 -
January 2020
Detailer Assistance/Mechanic, Chubby Paint & Auto Body
Cleaning vehicle interiors and exteriors in compliance with all company standards and client requests.
Operating buffers, steamers, hoses, vacuums, and other equipment to meet service expectations.
Using cleaning, protective, and restorative agents to maintain and enhance the appearance of vehicles.
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Performing inspections and keeping complete, accurate records of the vehicle’s condition.
Moving and parking vehicles, delivering vehicles to correct locations or picking owners or drivers up if needed.
Managing inventory and reordering supplies.
Responding to client inquiries and fulfilling their requests. EDUCATION
2003 - 2007 High School Diploma, Premier High School Beaumont, TX