Service Representative Data Collector

SYLVIA GUEST

SUMMARY

• Candidate scored **% in eSkill.

• Candidate has 10+ years of experience providing strong customer service support.

• Answered patient questions and fielded complaints to resolve issues.

• Scheduled and confirmed patient appointments with patients and healthcare professionals.

• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

• Oversaw patient registrations by collecting information, verifying benefits, and submitting paperwork.

• Candidate is local to Philadelphia, PA, available to interview within 24-hours’ notice and can start immediately from an offer.

SKILLS

• Microsoft Office Suite Applications.

EXPERIENCE

Vybe Urgent care, Philadelphia, PA Mar 2021 - Present Patient Solutions, Customer Service Representative

• Answered patient questions and fielded complaints to resolve issues.

• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

• Coordinated with patients and healthcare professionals to meet patient needs.

• Scheduled and confirmed patient appointments with patients and healthcare professionals.

• Documented and managed patient information in computer system.

• Scheduled patient appointments and procedures.

• Scheduled patient appointments over phone and in person, maximizing productivity.

• Obtained proper authorization and identification to release confidential medical records.

• Oversaw patient registrations by collecting information, verifying benefits, and submitting paperwork.

• Answered over telephone calls per day to schedule appointments and answer patient questions. Actively looking for work Oct 2020 –Mar 2021

United Census Bureau, Philadelphia, PA Jul 2020 - Oct 2020 Data Collector Enumerator (Part -Time)

• Kept data secure and followed proper procedures for uploading and transmitting information.

• Stayed on top of daily workload with speed and efficiency.

• Documented observations alongside required data.

• Performed in-person or telephone studies and tracked responses.

• Utilized effective speaking skills to ask questions of survey participants and prompted adequate responses in-person or over telephone.

• Entered information from survey participants into company system using Software for recordkeeping and further review.

• Utilized sample disposition reports and response rate calculations to monitor and evaluate survey performance and progress.

• Edited data collection forms and created questionnaires.

• Used [Software] to analyze data from surveys, old records, or case studies.

• Prioritized and organized tasks to efficiently accomplish service goals.

• Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Actively looking for work Sep 2019 – Jul 2020

EPSI Staffing, Zero Chaos, Philadelphia, PA Aug 2010 - Sep 2019 Financial Collections Specialist

• Notified customers of delinquent accounts with attempt to collect outstanding amounts.

• Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

• Processed payments over phone and set up recurring drafts.

• Received payment and posted to appropriate customer accounts.

• Arranged for debt repayment and established repayment schedule based on customer finances.

• Recorded and updated customer personal accounts with accurate contact information.

• Met demands of busy collections group by performing high volume of daily calls.

• Located and monitored overdue accounts using billing system to begin collections process.

• Negotiated credit extensions to assist customers in paying overdue accounts.

• Located debtors by utilizing skip tracking and other strategies.

• Completed skip traces on customers failing respond to collection efforts.

• Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.

• Negotiated rates with customers and entered payments into accounting system.

• Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.

United Census Bureau, Philadelphia, PA Apr 2010 - Nov 2010 Data Collector Enumerator (Part – Time)

• Kept data secure and followed proper procedures for uploading and transmitting information.

• Stayed on top of daily workload with speed and efficiency.

• Documented observations alongside required data.

• Performed in-person or telephone studies and tracked responses.

• Utilized effective speaking skills to ask questions of survey participants and prompted adequate responses in-person or over telephone.

• Entered information from survey participants into company system using software for recordkeeping and further review.

• Participated in meetings and brainstorming sessions with other stakeholders to generate new project ideas resolve current concerns.

• Edited data collection forms and created questionnaires.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

• Prioritized and organized tasks to efficiently accomplish service goals. EDUCATION

High School Diploma

University City High School, Philadelphia, PA

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