Management Specialist Customer Service
Resume:
SUMMARY
SKILLS
EXPERIENCE
MARYANA T.
MICHAEL
***********@*****.***
San Juan Capistrano, CA 92675
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer/patient a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
• Vaccine immunizer
Experience of 9+ years in the eld of
dialysis nursing.
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Profound ability to plan, manage and
organize.
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Great ability to deal with queries and
problems.
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• Pro cient in resolving troubleshooting.
• Preceptor to new staff and student
Started and managed a dialysis clinic at
FMC
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• Team player
4 years experience in my spouses
accounting firm
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• Excellent computer skills
• Marketing skills
• Defining company vision
• Team building and leadership
• Executive leadership
• Policy development
• Planning and coordination
• New business development
• Operations oversight
• Revenue growth
• Strategic business planning
• First Aid/CPR
• Financial leadership
• Employee coaching
PRESIDENT OF THE LA CHAPTER 06/2021 to Current
Welcome2wellness.life - Los Angeles, CA
Strengthened member bonds by leading well-orchestrated gatherings and special events.
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Rehabilitated group image with strategic use of social media, group partnerships and positive media stories.
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Supervised aspects of club's needs and objectives by developing and overseeing committees.
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• Educating the general public on health and wellness.
• Preventative care to the public on health in general by eating right and exercising. Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
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Oversaw corrective action plans to remedy structural, organizational and departmental issues.
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• Signed and approved budgets for new funding and program initiatives.
• Hired, trained and mentored [Number] staff members to maximize productivity. Executed on-time, under-budget project management to adhere to project road map.
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Created program to promote new managers from within, leading to cohesive leadership structure.
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CASE MANAGEMENT SPECIALIST 02/2020 to Current
Healthy Living At Home - Fresno, CA
• Working in home and in center setting to assist new and existing patients.
• Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members. Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
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• Developed comprehensive client-driven case plan with short and long-term goals. Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
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• Performed audits of objectives and case progression for case management team.
• Consulted with staff on resolution of complex service issues.
• Provided hands-on and proactive leadership to community services staff. Established and maintained relationships to meet community needs and avoid service duplication.
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• Advocated for members and families to coordinate care and navigate resources.
• Case manger for home health agency to assess patients needs. VACCINE ADMINISTRATOR 02/2020 to 07/2021
Cvs - Clovis, CA
• Checked office stock to determine supply levels and maintain inventory. Researched and developed administrative policies, procedures and guidelines to facilitate operations.
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• Developed innovative strategies to establish best practices, promoting profitability. Appraised, forecasted and determined conditions and strategies to achieve goals and objectives.
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• Maintained positive working relationship with fellow staff and management. Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
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Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
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• Assessed company operations for compliance with safety standards.
• Working in the retail pharmacy, to administer vaccine seasonal two years in a row. PERITONEAL DIALYSIS REGISTERED NURSE MANAGER 02/2010 to 07/2019 Fresenius Medical Care Dialysis - Clovis/Fresno, CA Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
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Conducted regular re-evaluations to address changes in needs and conditions, and introduced revisions to care plans.
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Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
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Completed initial assessments of patients and family to determine and address individual home care needs.
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Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.
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• Assisted with client personal care needs to foster independence and well-being. Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
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Supported patients with activities of daily living and functional mobility to improve comfort and quality of life and reduce pain.
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Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
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Collected biological samples for routine laboratory testing to assist diagnostic processes.
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Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
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Administered oral, IV and intra-muscular medications and monitored patient reactions.
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Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
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Observed strict safety measures, including checking medication dosages before administration to patients.
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Coordinated with healthcare team to establish, enact and evaluate patient care plans.
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Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
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• Stocked clinical workstations and procedure rooms with necessary supplies. Conducted specified laboratory tests to help detect conditions and determine diagnosis.
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Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
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Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
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Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
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Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
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PERITONEAL DIALYSIS NURSE 02/2003 to 04/2009
Clovis & Fresno Community Hospitals - Fresno, CA
• Precepted staff in the acute Hemodialysis unit for Peritoneal
• Dialysis care, while maintaining a high level of staff morale and professionalism. Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
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Administered oral, IV and intra-muscular medications and monitored patient reactions.
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Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
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Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
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Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
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Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
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Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
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• Modified patient treatment plans as indicated by patients' responses and conditions.
• Stocked clinical workstations and procedure rooms with necessary supplies. Referred patients to specialized health resources or community agencies to furnish additional assistance.
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DIALYSIS REGISTERED NURSE 02/2003 to 01/2007
Community Medical Centers -Fresno - Fresno, CA
Outlined the appropriate process and procedures necessary to ful ll and complete inquiries
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Updated medical records with current vitals, behavioral observations and medication details.
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Supervised dialysis treatments for patients aging from child to adult in community hospital setting.
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Monitored patient status during treatment and reported variances and adverse reactions to care teams.
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Collected and analyzed patient data before, during and after treatments and documented information in patient medical records.
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Initiated and documented ongoing quality assurance activities to improve patient care and safety.
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Counseled patients on infusions and possible side effects to promote treatment compliance.
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Administered Peritoneal dialysis as well as IV push, oral, subcutaneous, IV infusion and intramuscular medications.
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Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
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Administered oral, IV and intra-muscular medications and monitored patient reactions.
•
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
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Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
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Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
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Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
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Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
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• Modified patient treatment plans as indicated by patients' responses and conditions.
• Stocked clinical workstations and procedure rooms with necessary supplies. Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
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Conducted specified laboratory tests to help detect conditions and determine diagnosis.
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Referred patients to specialized health resources or community agencies to furnish additional assistance.
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OUTPATIENT DIALYSIS NURSE 07/2001 to 02/2003
Fresno Dialysis Clinic - CA
Collected and analyzed patient data before, during and after treatments and documented information in patient medical records.
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Initiated and documented ongoing quality assurance activities to improve patient care and safety.
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Supervised dialysis treatments for patients aging from child to adult in community hospital setting.
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Administered oral, IV and intra-muscular medications and monitored patient reactions.
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Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
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Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
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Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
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• Modified patient treatment plans as indicated by patients' responses and conditions. Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
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Monitored patient status during treatment and reported variances and adverse reactions to care teams.
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REGISTERED NURSE INTERN 06/2001 to 08/2001
Cerritos College Hospital Psychiatric care, RNIP - Cerritos, CA
• Worked with children and adolescent in group therapy
• Developed strong leadership skills and learned to be a team leader.
• Obtained vital signs and checked blood glucose levels of assigned patients. Communicated and interacted with patients to determine need for assistance or emotional and physical support.
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• Performed physical assessments in alignment with individual treatment plans.
• Observed or examined patients to detect symptoms requiring medical attention. Educated and equipped patients with tools and knowledge needed for speedy and sustained recovery.
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• Interviewed patients to obtain medical and biometric information. Facilitated resident classes and groups offering education on basic medical precautions and life skills.
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LVN 02/2000 to 06/2001
USC University Hospital - City Of Los Angeles, CA
Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
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Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
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EDUCATION AND
TRAINING
• Monitored infection control procedures to verify facility-wide health and safety.
• Inserted, cared for and removed patients' catheters and monitored fluid output. Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
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Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
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• Coordinated with doctors and registered nurses to develop care plans for patients.
• Collected and documented vital signs to track current patient conditions. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
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Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
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Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
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Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
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PSYCHIATRIC LVN 01/1999 to 06/2001
Cerritos College Hospital Psychiatric care, LVN - Cerritos, CA
• Group therapy for medication and sexually transmitted diseases. Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
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Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
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Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
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Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
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• Coordinated with doctors and registered nurses to develop care plans for patients.
• Collected and documented vital signs to track current patient conditions. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
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Answered patient and family questions to educate on optimal treatment procedures.
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Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
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Lvn - Whittier, CA
Lvn
Nursing, 02/2019
Cerritos College - Norwalk, CA
Associate of Science
Nursing, 06/2001
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