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Management Specialist Customer Service

Location:
Fresno, CA, 93721
Salary:
$63/hr
Posted:
May 04, 2023

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Resume:

SUMMARY

SKILLS

EXPERIENCE

MARYANA T.

MICHAEL

adww1l@r.postjobfree.com

559-***-****

San Juan Capistrano, CA 92675

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer/patient a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

• Vaccine immunizer

Experience of 9+ years in the eld of

dialysis nursing.

Profound ability to plan, manage and

organize.

Great ability to deal with queries and

problems.

• Pro cient in resolving troubleshooting.

• Preceptor to new staff and student

Started and managed a dialysis clinic at

FMC

• Team player

4 years experience in my spouses

accounting firm

• Excellent computer skills

• Marketing skills

• Defining company vision

• Team building and leadership

• Executive leadership

• Policy development

• Planning and coordination

• New business development

• Operations oversight

• Revenue growth

• Strategic business planning

• First Aid/CPR

• Financial leadership

• Employee coaching

PRESIDENT OF THE LA CHAPTER 06/2021 to Current

Welcome2wellness.life - Los Angeles, CA

Strengthened member bonds by leading well-orchestrated gatherings and special events.

Rehabilitated group image with strategic use of social media, group partnerships and positive media stories.

Supervised aspects of club's needs and objectives by developing and overseeing committees.

• Educating the general public on health and wellness.

• Preventative care to the public on health in general by eating right and exercising. Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.

Oversaw corrective action plans to remedy structural, organizational and departmental issues.

• Signed and approved budgets for new funding and program initiatives.

• Hired, trained and mentored [Number] staff members to maximize productivity. Executed on-time, under-budget project management to adhere to project road map.

Created program to promote new managers from within, leading to cohesive leadership structure.

CASE MANAGEMENT SPECIALIST 02/2020 to Current

Healthy Living At Home - Fresno, CA

• Working in home and in center setting to assist new and existing patients.

• Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members. Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.

• Developed comprehensive client-driven case plan with short and long-term goals. Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.

• Performed audits of objectives and case progression for case management team.

• Consulted with staff on resolution of complex service issues.

• Provided hands-on and proactive leadership to community services staff. Established and maintained relationships to meet community needs and avoid service duplication.

• Advocated for members and families to coordinate care and navigate resources.

• Case manger for home health agency to assess patients needs. VACCINE ADMINISTRATOR 02/2020 to 07/2021

Cvs - Clovis, CA

• Checked office stock to determine supply levels and maintain inventory. Researched and developed administrative policies, procedures and guidelines to facilitate operations.

• Developed innovative strategies to establish best practices, promoting profitability. Appraised, forecasted and determined conditions and strategies to achieve goals and objectives.

• Maintained positive working relationship with fellow staff and management. Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

• Assessed company operations for compliance with safety standards.

• Working in the retail pharmacy, to administer vaccine seasonal two years in a row. PERITONEAL DIALYSIS REGISTERED NURSE MANAGER 02/2010 to 07/2019 Fresenius Medical Care Dialysis - Clovis/Fresno, CA Charted changes in patient conditions and discussed concerns with supervising healthcare provider.

Conducted regular re-evaluations to address changes in needs and conditions, and introduced revisions to care plans.

Addressed patient care needs, collected vitals, dressed wounds and managed catheters.

Completed initial assessments of patients and family to determine and address individual home care needs.

Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.

• Assisted with client personal care needs to foster independence and well-being. Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.

Supported patients with activities of daily living and functional mobility to improve comfort and quality of life and reduce pain.

Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.

Collected biological samples for routine laboratory testing to assist diagnostic processes.

Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.

Administered oral, IV and intra-muscular medications and monitored patient reactions.

Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.

Observed strict safety measures, including checking medication dosages before administration to patients.

Coordinated with healthcare team to establish, enact and evaluate patient care plans.

Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

• Stocked clinical workstations and procedure rooms with necessary supplies. Conducted specified laboratory tests to help detect conditions and determine diagnosis.

Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.

Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.

Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.

Collaborated with health groups to plan or implement programs designed to improve overall health of communities.

PERITONEAL DIALYSIS NURSE 02/2003 to 04/2009

Clovis & Fresno Community Hospitals - Fresno, CA

• Precepted staff in the acute Hemodialysis unit for Peritoneal

• Dialysis care, while maintaining a high level of staff morale and professionalism. Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.

Administered oral, IV and intra-muscular medications and monitored patient reactions.

Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.

Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.

Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.

Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.

Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.

• Modified patient treatment plans as indicated by patients' responses and conditions.

• Stocked clinical workstations and procedure rooms with necessary supplies. Referred patients to specialized health resources or community agencies to furnish additional assistance.

DIALYSIS REGISTERED NURSE 02/2003 to 01/2007

Community Medical Centers -Fresno - Fresno, CA

Outlined the appropriate process and procedures necessary to ful ll and complete inquiries

Updated medical records with current vitals, behavioral observations and medication details.

Supervised dialysis treatments for patients aging from child to adult in community hospital setting.

Monitored patient status during treatment and reported variances and adverse reactions to care teams.

Collected and analyzed patient data before, during and after treatments and documented information in patient medical records.

Initiated and documented ongoing quality assurance activities to improve patient care and safety.

Counseled patients on infusions and possible side effects to promote treatment compliance.

Administered Peritoneal dialysis as well as IV push, oral, subcutaneous, IV infusion and intramuscular medications.

Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.

Administered oral, IV and intra-muscular medications and monitored patient reactions.

Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.

Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.

Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.

Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.

• Modified patient treatment plans as indicated by patients' responses and conditions.

• Stocked clinical workstations and procedure rooms with necessary supplies. Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.

Conducted specified laboratory tests to help detect conditions and determine diagnosis.

Referred patients to specialized health resources or community agencies to furnish additional assistance.

OUTPATIENT DIALYSIS NURSE 07/2001 to 02/2003

Fresno Dialysis Clinic - CA

Collected and analyzed patient data before, during and after treatments and documented information in patient medical records.

Initiated and documented ongoing quality assurance activities to improve patient care and safety.

Supervised dialysis treatments for patients aging from child to adult in community hospital setting.

Administered oral, IV and intra-muscular medications and monitored patient reactions.

Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.

Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.

• Modified patient treatment plans as indicated by patients' responses and conditions. Collaborated with health groups to plan or implement programs designed to improve overall health of communities.

Monitored patient status during treatment and reported variances and adverse reactions to care teams.

REGISTERED NURSE INTERN 06/2001 to 08/2001

Cerritos College Hospital Psychiatric care, RNIP - Cerritos, CA

• Worked with children and adolescent in group therapy

• Developed strong leadership skills and learned to be a team leader.

• Obtained vital signs and checked blood glucose levels of assigned patients. Communicated and interacted with patients to determine need for assistance or emotional and physical support.

• Performed physical assessments in alignment with individual treatment plans.

• Observed or examined patients to detect symptoms requiring medical attention. Educated and equipped patients with tools and knowledge needed for speedy and sustained recovery.

• Interviewed patients to obtain medical and biometric information. Facilitated resident classes and groups offering education on basic medical precautions and life skills.

LVN 02/2000 to 06/2001

USC University Hospital - City Of Los Angeles, CA

Addressed patient care needs, collected vitals, dressed wounds and managed catheters.

Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.

EDUCATION AND

TRAINING

• Monitored infection control procedures to verify facility-wide health and safety.

• Inserted, cared for and removed patients' catheters and monitored fluid output. Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.

Evaluated patient care procedural changes for effectiveness and made necessary adjustments.

• Coordinated with doctors and registered nurses to develop care plans for patients.

• Collected and documented vital signs to track current patient conditions. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.

Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.

Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.

Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.

PSYCHIATRIC LVN 01/1999 to 06/2001

Cerritos College Hospital Psychiatric care, LVN - Cerritos, CA

• Group therapy for medication and sexually transmitted diseases. Charted changes in patient conditions and discussed concerns with supervising healthcare provider.

Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.

Evaluated patient care procedural changes for effectiveness and made necessary adjustments.

Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

• Coordinated with doctors and registered nurses to develop care plans for patients.

• Collected and documented vital signs to track current patient conditions. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.

Answered patient and family questions to educate on optimal treatment procedures.

Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.

Lvn - Whittier, CA

Lvn

Nursing, 02/2019

Cerritos College - Norwalk, CA

Associate of Science

Nursing, 06/2001



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