Deshaun Curry

**** ****** *** **** #*** 916-***-**** adww12@r.postjobfree.com

Objective:

I am skilled in mathematics and have very strong written and verbal communication skills. I have the ability to perform essential duties professionally and satisfactory. I can approach others in a tactful manner, prioritize and use time efficiently as well as demonstrate accuracy and thoroughness. I am efficient in Microsoft Office. Being though my customer service is excellent it allows me to connect well with customers.

Education

DIPLOMA JUNE 2006 FRANKLIN HIGH SCHOOL

AUGUST 2008 SACRAMENTO CITY COLLEGE

Experience

Call center representative – The Gap – December 2018 – November 2020

First call resolution

Handled billing inquires

Problem solving

Package tracker

Placed on line orders

CALL CENTER REPRESENTATIVE DEALERTRACK OCT 2016- SEPTEMBER 2018

Successfully manage transactions to support clients need. Responding to client inquires on vehicle titling and registration processes for various dealers complete all assignments in timely and professional manner.

CALL CENTER REP DELTA DENTAL JAN 2016- AUGUST 2016/ CONTRACT POSITION

Successfully handled medical inquires with strict confidentiality. Collect and Entered information into appropriate medical system. Complete all assignments in timely and professional manner.

CALL CENTER REPRESENTATIVE ACT TECHNOLOGIES AUG 2013- DEC 2015

Certified Billing Specialist Certified in selling-Verse& Direct TV products. ● Certified billing technician ● Data Entry using CRM and Telco Acknowledge, empathize and reassure customers. ● Answer phones professionally ● Establish and maintain client relationships ● Data Entry using CRM and Telco Acknowledge, empathize and reassure customers.

MOVER C&B HAULING AUG 2014- DEC 2015

Answer phones professionally ● Establish and maintain client relationships ● Successfully handled lumber and metals ● Sold skills and service to customers in need of assistance ● Counted, sorted and issued money to conduct daily transaction sat and on job sites. Strapped completed shipment stacks, using banding tool and clamps

PACK HANDLER FEDEX FEB 2007- MARCH 2009

Loaded components in reverse order of house construction sequence and according to size, using electric hoist. ● Lowered unit onto truck bed for shipment, using hydraulic jacks. ● Loaded prefabricated home components and modular home units on trucks.

Customer service K designers March 2006-October 2007

Customer Service Open and close the store, schedule and supervise employees, Resolve all customer problems, promptly and professionally. ● Receive payment from customers. Maintain sanitation, health, and safety standards in work areas. ● Prepare upholstery order for customers home

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