Front Desk Customer Service
Resume:
Huntingtown, MD *****
************@*****.***
SUMMARY
Experience delivering high level of
customer service to guests and
prospective guests. Proven to run
front desk, keep customers
satisfied and resolve any conflicts.
Friendly, punctual and always
prepared for any challenge.
Experience attending to customer
needs and requests. Polite and
well-spoken when addressing
needs of guests and coworkers.
Outgoing individual committed to
accommodating guest requests.
Pleasant personality, outgoing
when greeting and communicating
with others to maintain positive
atmosphere.
Polite and accommodating, sincere
and helpful when working with
guests to secure reservations and
promote satisfaction.
SKILLS
• Multi-line phone systems
• Conflict management
• Problem Solving
• Teamwork and Collaboration
Verbal and Written
Communication
•
• Incoming Mail Sorting
• Decision Making
Teri Kruse-Fisher
EXPERIENCE
January 2020 - Current
Front Desk Associate Jacqueline Morgan Day Spa Prince Frederick, MD
April 1998 - November 2004
Sales Representative Floors Inc Landover, MD
May 1993 - April 1998
Receptionist Administrator Southern California Edison Washington, DC
Managed guest check-in and check-out procedures, reservations and payments.
•
Managed customer complaints and rectified issues to complete satisfaction.
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Handled payment processing and provided customers with receipts and proper bills and change.
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Answered phone and emails to make reservations and take guest information.
•
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
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• Monitored customer order process and addressed customer issues. Fostered relationships with customers to expand customer base and retain business.
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Improved overall customer purchasing experiences to promote steady revenue.
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Followed-up with clients after installations to assess quality service and customer satisfaction.
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Drove substantial sales through suggestive selling and by promoting add-on purchases.
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Engaged positively with each customer, providing professional and polite support for sales and service needs.
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Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
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Answered customer questions, shared product knowledge and researched pricing and availability.
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Helped customers find specific products, answered questions and offered product advice.
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Conferred with customers to understand needs, recommend products and solve after-sale issues.
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Suggested products and services to match customers' stated needs and preferences.
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Greeted incoming customers and provided expert sales and service to drive revenue.
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• Displayed professional standards at reception desk to impress visitors.
• Maintained office supply inventory and placed orders to meet demand.
• Received parcels, routed mail and opened packages for staff.
• Monitored schedules and calendar obligations for executives.
• Computer Skills
• Reservations Management
Check In and Check Out
Procedures
•
• Customer Service
• Problem-Solving
• Phone and Email Etiquette June 1987 - April 1993 Secretary International Brotherhood of Teamsters Washington, DC Developed reports and documents by taking dictation and transcribing meeting notes.
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Strategically organized travel arrangements for our Executives that were coming into Town to meet with Legislators.
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• Maintained organized filing system of paper and electronic documents. Drafted agendas, meeting notes, and other documents to enhance collaborative process.
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Prepared shipping packages by printing packing labels and verifying orders.
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• Created and updated spreadsheets to track and report data.
• Planned corporate meetings and special events for employees. Assisted with answering phones, filing paperwork and entering data to support departments.
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EDUCATION AND TRAINING
May 1987
High School Diploma
Elizabeth Seton High School, Bladensburg, MD
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